@jmarkows said in Updates ???? When ????:
@Black-Square watch out, if you don't update on this guy's timetable he'll accuse you of abandoning products.
Nick, I’m the one who opened this thread, so I’d rather reply directly than have people talk about me in the third person.
I have never said I don’t appreciate your aircraft, and I understand that developing complex products takes time. But the fact that the studio is small is a business choice, not a problem the customer should have to manage: someone buying the Baron & Bonanza Professional bundle pays the same price they would pay to a studio of a hundred people.
I also find the sarcastic reply given to @jmarkows unprofessional. They wrote politely, said they love Black Square aircraft, and reported a concrete problem: the Baron’s engine cutting out, known for at least four months. When a customer reports a bug, the right response is the status of the report, not a joke.
These forums exist to offer customers support and communication, yet for a long time they have been full of reports that go without an answer or a fix. So what are they for? Reporting a bug, waiting, and continuing to use a faulty product for about a year, with the promise that it would be fixed in the summer, is frustrating. Another customer’s sarcastic comment, asking which summer and in which country, shows exactly that. If you don’t want to lose customers, these reactions should be taken seriously.
I’m only describing what a customer can observe. Since the release of the Baron and Bonanza Professional on 28 October 2025, the Caravan Professional and the Commander 114 (now on sale) have been released, previews of the Twin Commanders have been shown, and the King Air Professional and the 1900D have already been announced. Over the same period, in my case, I haven’t seen a single update for the bundle. I’m not saying there is bad faith: I’m saying the priorities are visible to everyone.
Building a complete aircraft like the Commander 114 is a far bigger undertaking than fixing a known issue on the Baron. If there was capacity to finish it and put it on sale, it’s fair to ask why that fix couldn’t be scheduled as well.
A big annual update is perfectly fine, as long as it is communicated. Is there a public list of known issues for the Baron and Bonanza Professional, and an approximate date for the fix? That would be worth far more than a joke at the expense of a customer who is only asking to be heard.
