@taipan303 said in Notification of updates:
@derek it's nothing to do with point 1. Your point 1 was about a new customer buying a product and the T&Cs etc. The whole 5 point process you described is the status quo. I wouldn't be making a suggestion if that process wasn't bad.
My suggestion wasn't about the purchase process or the 5 point process you have - my suggestion is for something NEW.
My suggestion is to allow a customer to re-subscribe manually to product updates.
It doesn't matter if there was a previous unsubscription, because permission is given anew by re-subscribing. There's no company in the world I've ever dealt with that doesn't allow someone to subscribe again overriding previous unsubscriptions. If they ever did I'd just change my email address but I don't have to because when I re-subscribe it's explicit permission to email me again.
I think you're arguments are just hashing over the reason why I didn't receive emails originally... when I just want to suggest something new and it's not being understood.
I do get the point - you are asking for a system that, when someone has unsubscribed, they can resubscribe but only to receive product updates. Definitely possible in theory. But.... I am not sure how receptive the mail services would be to such a suggestion and whether the work involved would pay off or open us up to spamming accusations. Customers would have to know they needed to reusbscribe after unnsubscribing and I am not sure that many customers are affected. For most "go away and stop bothering me" really does mean that.