Issues with Air Hauler 2, unable to create support ticket
-
Hello there,
today i did the windows 11 update to Version 2H...now i get this message while start up of AirHauler2
I then go to the URL and cannot contact support becourse i need a justflight account for it. I purchased AirHauler 2 via the Aerosoft Store so a justflight account "during purchase" was never created...and manually i cannot create one to write that ticket. What is this nonsense? I'd like to get customer support for my purchased product please...
So what i'm supposed to do now? How i can make sure i not loose the progress of 1 year airhauler management?
Sincerly
Saki -
Hello there,
today i did the windows 11 update to Version 2H...now i get this message while start up of AirHauler2
I then go to the URL and cannot contact support becourse i need a justflight account for it. I purchased AirHauler 2 via the Aerosoft Store so a justflight account "during purchase" was never created...and manually i cannot create one to write that ticket. What is this nonsense? I'd like to get customer support for my purchased product please...
So what i'm supposed to do now? How i can make sure i not loose the progress of 1 year airhauler management?
Sincerly
Saki@saki86-0 said in Issues with Air Hauler 2, unable to create support ticket:
Hello there,
today i did the windows 11 update to Version 2H...now i get this message while start up of AirHauler2
I then go to the URL and cannot contact support becourse i need a justflight account for it. I purchased AirHauler 2 via the Aerosoft Store so a justflight account "during purchase" was never created...and manually i cannot create one to write that ticket. What is this nonsense? I'd like to get customer support for my purchased product please...
So what i'm supposed to do now? How i can make sure i not loose the progress of 1 year airhauler management?
Sincerly
SakiYour best bet would be to contact Just Flight support or the Air Hauler forum.
https://support.justflight.com/support/home
https://ah2.justflight.com/
-
@saki86-0 said in Issues with Air Hauler 2, unable to create support ticket:
Hello there,
today i did the windows 11 update to Version 2H...now i get this message while start up of AirHauler2
I then go to the URL and cannot contact support becourse i need a justflight account for it. I purchased AirHauler 2 via the Aerosoft Store so a justflight account "during purchase" was never created...and manually i cannot create one to write that ticket. What is this nonsense? I'd like to get customer support for my purchased product please...
So what i'm supposed to do now? How i can make sure i not loose the progress of 1 year airhauler management?
Sincerly
SakiYour best bet would be to contact Just Flight support or the Air Hauler forum.
https://support.justflight.com/support/home
https://ah2.justflight.com/
@derek I can't.
To write a ticket i need a Justflight Account. The Webpage does not let me create one manually tho since it happens "only while purchasing a product".
Since i bought AirHauler in the Aerosoft Store a Justflight Account never been created.
So JustFlight either needs to enable manual account creation for their support-section or let people use their forum accounts there which at the moment does not work either.
I simply can not contact support that way at all due to the lack of having or being able to create a JustFlight Account.
-
@derek I can't.
To write a ticket i need a Justflight Account. The Webpage does not let me create one manually tho since it happens "only while purchasing a product".
Since i bought AirHauler in the Aerosoft Store a Justflight Account never been created.
So JustFlight either needs to enable manual account creation for their support-section or let people use their forum accounts there which at the moment does not work either.
I simply can not contact support that way at all due to the lack of having or being able to create a JustFlight Account.
@saki86-0 said in Issues with Air Hauler 2, unable to create support ticket:
@derek I can't.
To write a ticket i need a Justflight Account. The Webpage does not let me create one manually tho since it happens "only while purchasing a product".
Since i bought AirHauler in the Aerosoft Store a Justflight Account never been created.
So JustFlight either needs to enable manual account creation for their support-section or let people use their forum accounts there which at the moment does not work either.
I simply can not contact support that way at all due to the lack of having or being able to create a JustFlight Account.
You don't need an account to create a ticket:
https://support.justflight.com/support/tickets/new
If you are being told you do, can you upload a screenshot showing that message?
-
@saki86-0 said in Issues with Air Hauler 2, unable to create support ticket:
@derek I can't.
To write a ticket i need a Justflight Account. The Webpage does not let me create one manually tho since it happens "only while purchasing a product".
Since i bought AirHauler in the Aerosoft Store a Justflight Account never been created.
So JustFlight either needs to enable manual account creation for their support-section or let people use their forum accounts there which at the moment does not work either.
I simply can not contact support that way at all due to the lack of having or being able to create a JustFlight Account.
You don't need an account to create a ticket:
https://support.justflight.com/support/tickets/new
If you are being told you do, can you upload a screenshot showing that message?
@derek
You just saved my day, this is the first time i see this mask.When i clicked on "create ticket" on the Justflight Store first it always wanted me to log in to an existing account.
Thank you for providing me that direct link!
With that settled this topic can ofc be closed and/or deleted. Thank you so much!
-
@derek
You just saved my day, this is the first time i see this mask.When i clicked on "create ticket" on the Justflight Store first it always wanted me to log in to an existing account.
Thank you for providing me that direct link!
With that settled this topic can ofc be closed and/or deleted. Thank you so much!
With that settled this topic can ofc be closed and/or deleted. Thank you so much!
Not so fast! Can you send us a screen of this page you get when you click on wherever it is you are clicking. What I sent you is not a direct link - it's just the tab on the page.
-
With that settled this topic can ofc be closed and/or deleted. Thank you so much!
Not so fast! Can you send us a screen of this page you get when you click on wherever it is you are clicking. What I sent you is not a direct link - it's just the tab on the page.
-
I clicked on the ticket thingy then it lead me here:
clicking on the "customer" part brought me here
I used the URL directly down to me in my AirHauler Error Message.
@saki86-0 said in Issues with Air Hauler 2, unable to create support ticket:
clicking on the "customer" part brought me here
)
I used the URL directly down to me in my AirHauler Error Message.
That's a link to the login button or the 'check ticket status' button. The link to the 'raise a new ticket' is the one I sent you. Very odd. No-one else has reported this issue so will leave it at that for the moment.
