PA 28R ARROW III for MSFS "Security Failure"

Steffen1030

@terrycornwall
this also applies to the MS Store version.
Because of the problem, I've had a ticket since sunday.
but nobody from the support reacts.
if nothing happens by tomorrow evening, i would like a refund.

terrycornwall

Yes sure they are doing there best but sounds like the MSFS is really awkward to work with. Anyway fingers crossed for a result soon. Surprised you haven't heard ref your ticket .

Voice of Reason

Guys, a quick update on this one for you.

Apologies for the delay in replying to tickets and to replies in the forum.

Lots of work behind the scenes going on trying to sort this issue and work on the best solution going forward for all. It's far from simple and the fact that it's a tiny percentage of people who are being affected by this issue makes it even trickier to work out and fix.

One member of the support team who was active in this forum, offering at least updates for you if not actual solutions for you has had to endure a technical nightmare this week and has ended up with no PC to work with. Not anyone else's problem we know but it has slowed things right down. Not come at the best time and guess that's sods law for you.

Anyway rest assured work continues behind the scenes and we know that the support team will be working hard to clear backlogs and to get back to you all with at least a progress report and some possible solutions for your ongoing security issues, soon.

Thanks for your continued patience.

Matthias

Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

I only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

Can please anybody help me?

CPT_Biscuit

I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

Derek

@Matthias said in PA 28R ARROW III for MSFS "Security Failure":

Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

I only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

Can please anybody help me?

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Derek

@CPT_Biscuit said in PA 28R ARROW III for MSFS "Security Failure":

I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Matthias

@Derek Thank you, ticket is posted.

Orford

I also have this issue.Purchased today.

Derek

@Orford

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Orford

Did anyone get it fixed? I've tried the answer from the spport ticket but no joy.

CPT_Biscuit

Posted a ticket too. I've tried suggestions in the support ticket as well and no luck unfortunately. Had no response for almost 3 days now.

Adam Lucas

I have the same issue. I have reinstalled windows and MSFS 2020 and still getting the same issue.

I have put in a ticket with Just Flight Support so will update here if I get a resolution.

Thanks Adam

Orford

I have fixed it,

Uninstall the Arrow. reboot PC. Load the sim, Log out of the sim, top right click your name log out. Dont log back in if asked. Close the sim, reboot PC. Start the sim Log back in. Close the sim reboot. Install the Arrow. Reboot. Launch the sim, load a flight mine now works.

rebooting so many times may not be needed but dosent do any harm.

I think the xBox ID isnt getting verified due to the amount of new players, refreshing the xBox ID on your system by logging out and logging back in may have some thing to do with it.

Hope this helps?

copper

I've had the same issue and simply ran the installer again (chose the option to repair), and the error was gone.
Not sure why it behaves differently for others though. I'm using the Microsoft Store version of MSFS.

Adam Lucas

@orford Hi, thanks for the detailed description. I tried it unfortunately that didn't work and I am still stuck with the same issues.

Will keep trying it just in case it does work.

Adam Lucas

@copper interesting, I am on Steam and it didn't work but thanks for tip. Will try it a few times in case it does. Thanks again, very frustrating just want to fly lol

Orford

@adam-lucas Sorry to hear. Try turning off windows defender (antivirus) and firewall for the install and first use.

Adam Lucas

@orford @copper Success! I kept trying both your suggestions and it has fixed the problem! Took about 3 or 4 attempts but I now have a working aircraft! Thanks for the help! Off to tour the US

Orford

@adam-lucas Did you do any thing with windows defender or firewall?
The xBox log in/out finally did it for me.