PA 28R ARROW III for MSFS "Security Failure"

Thrunkx

@Cygnific @Gilandred I couldn't find the file "Userinfo.txt" anywhere, I assume that the support is doing its best, but it still leaves something to be desired, I get a single answer per day from my ticket with requests that I have to follow up on, what means they are working on it, i believe that a solution will soon come and that sneaking support has to do with the world situation and therefore they need more time, i'm still optimistic.

EC-TF

@Shado2k said in PA 28R ARROW III for MSFS "Security Failure":

@Frank-G , yep same here, steam version of msfs?

I have the same problem

LostPilot

@Frank-G Same issue here, I've fully removed and reinstalled (as well as repaired) the installation several times. Steam version only, all the files seem to be intact but my battery is dead and can't be recharged. Super frustrating.

Shado2k

@LostPilot
@EC-TF
@Frank-G
ive put in a ticket, maybe if we raise enough tickets someone will answer...........its a shame its a lovely aircraft.

Frank G

@Shado2k I have also put in a ticket and they recognize that its an issue. Will look into it but no time when the solution will be resolved.

terrycornwall

I have put in a list of what is not working yesterday so guess it is being looked into. They have been answering. Shame looks good. Fingers crossed something been missed in the download file. I have disk version.

LostPilot

@Shado2k I've done the same. I agree, the aircraft is great otherwise, and I realize they're kind of in uncharted waters using external dlls and configs to handle more complex things, so it's understandable it's not perfect yet.

terrycornwall

I wonder why? I know MSFS is the newbie on the block but surely was it not tested it must be working for JF so why not steam and the disc set. surely JF with all their resource should have tested with steam and disk set? I will say they are very good and are still asking questions. One advantage is that I have learnt something of the file structure . Every cloud (excuse the pun) has a silver lining.

Shado2k

@terrycornwall Get your coat for that pun ;), yes maybe when the testers have saved up enough pennies for the other versions we can get an even playing field, i'm sure they are squirrelling away in the background.

Steffen1030

@terrycornwall
this also applies to the MS Store version.
Because of the problem, I've had a ticket since sunday.
but nobody from the support reacts.
if nothing happens by tomorrow evening, i would like a refund.

terrycornwall

Yes sure they are doing there best but sounds like the MSFS is really awkward to work with. Anyway fingers crossed for a result soon. Surprised you haven't heard ref your ticket .

Voice of Reason

Guys, a quick update on this one for you.

Apologies for the delay in replying to tickets and to replies in the forum.

Lots of work behind the scenes going on trying to sort this issue and work on the best solution going forward for all. It's far from simple and the fact that it's a tiny percentage of people who are being affected by this issue makes it even trickier to work out and fix.

One member of the support team who was active in this forum, offering at least updates for you if not actual solutions for you has had to endure a technical nightmare this week and has ended up with no PC to work with. Not anyone else's problem we know but it has slowed things right down. Not come at the best time and guess that's sods law for you.

Anyway rest assured work continues behind the scenes and we know that the support team will be working hard to clear backlogs and to get back to you all with at least a progress report and some possible solutions for your ongoing security issues, soon.

Thanks for your continued patience.

Matthias

Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

I only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

Can please anybody help me?

CPT_Biscuit

I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

Derek

@Matthias said in PA 28R ARROW III for MSFS "Security Failure":

Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

I only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

Can please anybody help me?

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Derek

@CPT_Biscuit said in PA 28R ARROW III for MSFS "Security Failure":

I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Matthias

@Derek Thank you, ticket is posted.

Orford

I also have this issue.Purchased today.

Derek

@Orford

Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

https://support.justflight.com/support/solutions/folders/17000139434

https://support.justflight.com/support/tickets/new

Orford

Did anyone get it fixed? I've tried the answer from the spport ticket but no joy.