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  5. PA 28R ARROW III for MSFS "Security Failure"

PA 28R ARROW III for MSFS "Security Failure"

Scheduled Pinned Locked Moved PA-28R Arrow III
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  • LostPilotL LostPilot

    @Frank-G Same issue here, I've fully removed and reinstalled (as well as repaired) the installation several times. Steam version only, all the files seem to be intact but my battery is dead and can't be recharged. Super frustrating.

    Shado2kS Offline
    Shado2kS Offline
    Shado2k
    wrote on last edited by Shado2k
    #41

    @LostPilot
    @EC-TF
    @Frank-G
    ive put in a ticket, maybe if we raise enough tickets someone will answer...........its a shame its a lovely aircraft.

    F LostPilotL 2 Replies Last reply
    0
    • Shado2kS Shado2k

      @LostPilot
      @EC-TF
      @Frank-G
      ive put in a ticket, maybe if we raise enough tickets someone will answer...........its a shame its a lovely aircraft.

      F Offline
      F Offline
      Frank G
      wrote on last edited by
      #42

      @Shado2k I have also put in a ticket and they recognize that its an issue. Will look into it but no time when the solution will be resolved.

      1 Reply Last reply
      1
      • T Offline
        T Offline
        terrycornwall
        wrote on last edited by terrycornwall
        #43

        I have put in a list of what is not working yesterday so guess it is being looked into. They have been answering. Shame looks good. Fingers crossed something been missed in the download file. I have disk version.

        1 Reply Last reply
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        • Shado2kS Shado2k

          @LostPilot
          @EC-TF
          @Frank-G
          ive put in a ticket, maybe if we raise enough tickets someone will answer...........its a shame its a lovely aircraft.

          LostPilotL Offline
          LostPilotL Offline
          LostPilot
          wrote on last edited by
          #44

          @Shado2k I've done the same. I agree, the aircraft is great otherwise, and I realize they're kind of in uncharted waters using external dlls and configs to handle more complex things, so it's understandable it's not perfect yet.

          1 Reply Last reply
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          • T Offline
            T Offline
            terrycornwall
            wrote on last edited by
            #45

            I wonder why? I know MSFS is the newbie on the block but surely was it not tested it must be working for JF so why not steam and the disc set. surely JF with all their resource should have tested with steam and disk set? I will say they are very good and are still asking questions. One advantage is that I have learnt something of the file structure . Every cloud (excuse the pun) has a silver lining.

            Shado2kS S 2 Replies Last reply
            1
            • T terrycornwall

              I wonder why? I know MSFS is the newbie on the block but surely was it not tested it must be working for JF so why not steam and the disc set. surely JF with all their resource should have tested with steam and disk set? I will say they are very good and are still asking questions. One advantage is that I have learnt something of the file structure . Every cloud (excuse the pun) has a silver lining.

              Shado2kS Offline
              Shado2kS Offline
              Shado2k
              wrote on last edited by
              #46

              @terrycornwall Get your coat for that pun ;), yes maybe when the testers have saved up enough pennies for the other versions we can get an even playing field, i'm sure they are squirrelling away in the background.

              1 Reply Last reply
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              • T terrycornwall

                I wonder why? I know MSFS is the newbie on the block but surely was it not tested it must be working for JF so why not steam and the disc set. surely JF with all their resource should have tested with steam and disk set? I will say they are very good and are still asking questions. One advantage is that I have learnt something of the file structure . Every cloud (excuse the pun) has a silver lining.

                S Offline
                S Offline
                Steffen1030
                wrote on last edited by
                #47

                @terrycornwall
                this also applies to the MS Store version.
                Because of the problem, I've had a ticket since sunday.
                but nobody from the support reacts.
                if nothing happens by tomorrow evening, i would like a refund.

                1 Reply Last reply
                1
                • T Offline
                  T Offline
                  terrycornwall
                  wrote on last edited by
                  #48

                  Yes sure they are doing there best but sounds like the MSFS is really awkward to work with. Anyway fingers crossed for a result soon. Surprised you haven't heard ref your ticket .

                  1 Reply Last reply
                  0
                  • V Offline
                    V Offline
                    Voice of Reason
                    JF Staff
                    wrote on last edited by
                    #49

                    Guys, a quick update on this one for you.

                    Apologies for the delay in replying to tickets and to replies in the forum.

                    Lots of work behind the scenes going on trying to sort this issue and work on the best solution going forward for all. It's far from simple and the fact that it's a tiny percentage of people who are being affected by this issue makes it even trickier to work out and fix.

                    One member of the support team who was active in this forum, offering at least updates for you if not actual solutions for you has had to endure a technical nightmare this week and has ended up with no PC to work with. Not anyone else's problem we know but it has slowed things right down. Not come at the best time and guess that's sods law for you.

                    Anyway rest assured work continues behind the scenes and we know that the support team will be working hard to clear backlogs and to get back to you all with at least a progress report and some possible solutions for your ongoing security issues, soon.

                    Thanks for your continued patience.

                    1 Reply Last reply
                    3
                    • M Offline
                      M Offline
                      Matthias
                      wrote on last edited by
                      #50

                      Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
                      I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

                      I unfortunately do not have userinfo.txt present in folder:
                      AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

                      I only found .txt file in:
                      AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                      Can please anybody help me?

                      DerekD 1 Reply Last reply
                      0
                      • C Offline
                        C Offline
                        CPT_Biscuit
                        wrote on last edited by CPT_Biscuit
                        #51

                        I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

                        DerekD 1 Reply Last reply
                        0
                        • M Matthias

                          Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
                          I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

                          I unfortunately do not have userinfo.txt present in folder:
                          AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

                          I only found .txt file in:
                          AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                          Can please anybody help me?

                          DerekD Offline
                          DerekD Offline
                          Derek
                          JF Staff
                          wrote on last edited by
                          #52

                          @Matthias said in PA 28R ARROW III for MSFS "Security Failure":

                          Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
                          I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

                          I unfortunately do not have userinfo.txt present in folder:
                          AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

                          I only found .txt file in:
                          AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                          Can please anybody help me?

                          Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

                          https://support.justflight.com/support/solutions/folders/17000139434

                          https://support.justflight.com/support/tickets/new

                          M 1 Reply Last reply
                          0
                          • C CPT_Biscuit

                            I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

                            DerekD Offline
                            DerekD Offline
                            Derek
                            JF Staff
                            wrote on last edited by
                            #53

                            @CPT_Biscuit said in PA 28R ARROW III for MSFS "Security Failure":

                            I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

                            Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

                            https://support.justflight.com/support/solutions/folders/17000139434

                            https://support.justflight.com/support/tickets/new

                            O 1 Reply Last reply
                            0
                            • DerekD Derek

                              @Matthias said in PA 28R ARROW III for MSFS "Security Failure":

                              Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
                              I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.

                              I unfortunately do not have userinfo.txt present in folder:
                              AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\work

                              I only found .txt file in:
                              AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                              Can please anybody help me?

                              Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

                              https://support.justflight.com/support/solutions/folders/17000139434

                              https://support.justflight.com/support/tickets/new

                              M Offline
                              M Offline
                              Matthias
                              wrote on last edited by
                              #54

                              @Derek Thank you, ticket is posted.

                              1 Reply Last reply
                              0
                              • DerekD Derek

                                @CPT_Biscuit said in PA 28R ARROW III for MSFS "Security Failure":

                                I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.

                                Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

                                https://support.justflight.com/support/solutions/folders/17000139434

                                https://support.justflight.com/support/tickets/new

                                O Offline
                                O Offline
                                Orford
                                wrote on last edited by
                                #55

                                I also have this issue.Purchased today.

                                DerekD 1 Reply Last reply
                                0
                                • O Orford

                                  I also have this issue.Purchased today.

                                  DerekD Offline
                                  DerekD Offline
                                  Derek
                                  JF Staff
                                  wrote on last edited by
                                  #56

                                  @Orford

                                  Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.

                                  https://support.justflight.com/support/solutions/folders/17000139434

                                  https://support.justflight.com/support/tickets/new

                                  1 Reply Last reply
                                  0
                                  • O Offline
                                    O Offline
                                    Orford
                                    wrote on last edited by
                                    #57

                                    Did anyone get it fixed? I've tried the answer from the spport ticket but no joy.

                                    1 Reply Last reply
                                    0
                                    • C Offline
                                      C Offline
                                      CPT_Biscuit
                                      wrote on last edited by
                                      #58

                                      Posted a ticket too. I've tried suggestions in the support ticket as well and no luck unfortunately. Had no response for almost 3 days now.

                                      1 Reply Last reply
                                      0
                                      • A Offline
                                        A Offline
                                        Adam Lucas
                                        wrote on last edited by
                                        #59

                                        I have the same issue. I have reinstalled windows and MSFS 2020 and still getting the same issue.

                                        I have put in a ticket with Just Flight Support so will update here if I get a resolution.

                                        Thanks Adam

                                        O G 2 Replies Last reply
                                        0
                                        • A Adam Lucas

                                          I have the same issue. I have reinstalled windows and MSFS 2020 and still getting the same issue.

                                          I have put in a ticket with Just Flight Support so will update here if I get a resolution.

                                          Thanks Adam

                                          O Offline
                                          O Offline
                                          Orford
                                          wrote on last edited by
                                          #60

                                          I have fixed it,

                                          Uninstall the Arrow. reboot PC. Load the sim, Log out of the sim, top right click your name log out. Dont log back in if asked. Close the sim, reboot PC. Start the sim Log back in. Close the sim reboot. Install the Arrow. Reboot. Launch the sim, load a flight mine now works.

                                          rebooting so many times may not be needed but dosent do any harm.

                                          I think the xBox ID isnt getting verified due to the amount of new players, refreshing the xBox ID on your system by logging out and logging back in may have some thing to do with it.

                                          Hope this helps?

                                          A 1 Reply Last reply
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