PA 28R ARROW III for MSFS "Security Failure"
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@Cygnific the issue might be that the install is not creating a userinfo.txt file which holds the license data. It didn’t for me, nor could I find it anywhere. It might be worth trying if tech support could email the file with the correct license data to try.
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Hi Thanks for the suggestion have requested as you said am dealing with Craig so guess he might see it anyway and take onboard. Many thanks Terry
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@Cygnific @Gilandred I couldn't find the file "Userinfo.txt" anywhere, I assume that the support is doing its best, but it still leaves something to be desired, I get a single answer per day from my ticket with requests that I have to follow up on, what means they are working on it, i believe that a solution will soon come and that sneaking support has to do with the world situation and therefore they need more time, i'm still optimistic.
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I have put in a list of what is not working yesterday so guess it is being looked into. They have been answering. Shame looks good. Fingers crossed something been missed in the download file. I have disk version.
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I wonder why? I know MSFS is the newbie on the block but surely was it not tested it must be working for JF so why not steam and the disc set. surely JF with all their resource should have tested with steam and disk set? I will say they are very good and are still asking questions. One advantage is that I have learnt something of the file structure . Every cloud (excuse the pun) has a silver lining.
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@terrycornwall Get your coat for that pun ;), yes maybe when the testers have saved up enough pennies for the other versions we can get an even playing field, i'm sure they are squirrelling away in the background.
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@terrycornwall
this also applies to the MS Store version.
Because of the problem, I've had a ticket since sunday.
but nobody from the support reacts.
if nothing happens by tomorrow evening, i would like a refund. -
Yes sure they are doing there best but sounds like the MSFS is really awkward to work with. Anyway fingers crossed for a result soon. Surprised you haven't heard ref your ticket .
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Guys, a quick update on this one for you.
Apologies for the delay in replying to tickets and to replies in the forum.
Lots of work behind the scenes going on trying to sort this issue and work on the best solution going forward for all. It's far from simple and the fact that it's a tiny percentage of people who are being affected by this issue makes it even trickier to work out and fix.
One member of the support team who was active in this forum, offering at least updates for you if not actual solutions for you has had to endure a technical nightmare this week and has ended up with no PC to work with. Not anyone else's problem we know but it has slowed things right down. Not come at the best time and guess that's sods law for you.
Anyway rest assured work continues behind the scenes and we know that the support team will be working hard to clear backlogs and to get back to you all with at least a progress report and some possible solutions for your ongoing security issues, soon.
Thanks for your continued patience.
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Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\workI only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\workCan please anybody help me?
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I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.
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@Matthias said in PA 28R ARROW III for MSFS "Security Failure":
Hello guys, i see the latest reply is from March though i find myself with this Security Failure with Turbo Arrow (i have bought it just now) and i cannot solve this issue.
I have a Steam version (only one user on PC). I also have Piper Arrow III which works fine.I unfortunately do not have userinfo.txt present in folder:
AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-turboarrow\workI only found .txt file in:
AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\workCan please anybody help me?
Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.
https://support.justflight.com/support/solutions/folders/17000139434
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@CPT_Biscuit said in PA 28R ARROW III for MSFS "Security Failure":
I have the same issue here. Just bought the Turbo Arrow yesterday and I have the same security failure issue. I also only have the steam version and am the only user on my PC. Tried re-downloading and installing with antivirus disabled, but the same security failure persists.
Your best bet is to contact Just Flight support. They should be able to assist with this kind of thing.
https://support.justflight.com/support/solutions/folders/17000139434
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