@martyn Hi Martyn, I tried to check my open ticket today and found it had been closed without notification.
As you are aware, the issue has not been resolved and closing the ticket without agreement from your customer, whilst the issue hadn’t been resolved is poor customer service to say the least.
I have therefore replied to Mark using my last received email from him asking for a full refund to be issued as per your previous message.
I had previously opted to hold out for the update promised following the SU6 update, but closing my open ticket without notice has prompted my refund request.
I will repurchase this aircraft only after confirmation that these issues have been completely addressed.
Thanks
John