2024 ND + GNLU Blank Screens
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We've now confirmed the cause:
We have also been made aware of a similar issue that is caused by updating the RJ's navdata via the Navigraph Hub app. If the navdata is updated to the latest AIRAC cycle in the Navigraph Hub app, this can cause the ND and GNLU-910A FMS displays to remain blank after loading into the aircraft. Our current recommendation is to remove the latest AIRAC cycle in the Navigraph Hub app, and then reinstall the RJ Professional (MSFS 2024). This will allow you to use the RJ with the default AIRAC 2401 navdata that is included with the product. We are in contact with Navigraph to investigate this further.
Thanks to everyone who helped with this.
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JF are an awesome group of developers, my favorite by a country mile. Top notch customer service with these folks, they have always been a proactive group and it is so refreshing, thank you.
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@jdoerning Indeed they are awesome. I wish their counterparts on the Just Trains forum were just as enthusiastic. Unfortunately that forum is largely neglected by the JT team. 😢
@BPFonteyn
We get hardly any posts from JT customers on here, so feedback does tend to be very sporadic. There seems to be a lot more action on the Steam forum where our dev team are regular contributors. We also have JT Twitch streams that generate a lot of customer feedback.
If you have any issues with JT products, as always, we recommend contacting support where any problems can be logged and resolved in a timely manner. -
@BPFonteyn
We get hardly any posts from JT customers on here, so feedback does tend to be very sporadic. There seems to be a lot more action on the Steam forum where our dev team are regular contributors. We also have JT Twitch streams that generate a lot of customer feedback.
If you have any issues with JT products, as always, we recommend contacting support where any problems can be logged and resolved in a timely manner. -
@Derek Thank you for pointing me in the direction of the JT Steam forums. It’s much appreciated. I’ll certainly check it out.
@BPFonteyn
Just to be clear - they aren't JT Steam forums; but there is much discussion of our DLC on the Steam forums for the main games:
https://steamcommunity.com/app/2967990/discussions/
https://steamcommunity.com/app/24010/discussions/
That said, we don't do support there :-)
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@BPFonteyn
Just to be clear - they aren't JT Steam forums; but there is much discussion of our DLC on the Steam forums for the main games:
https://steamcommunity.com/app/2967990/discussions/
https://steamcommunity.com/app/24010/discussions/
That said, we don't do support there :-)
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I bring good news, I just checked Navigraph hub and there was a data update for the RJ (also for the MSFS2020 version) and I can already say it appears to be correctly working in 24, FMC and ND both displaying correctly! Tested RJ75 and RJ100, then reloaded the game again to make sure and it was all good! :)
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@SteveKane Yes Steve, problem solved 👍
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Eek! For some reason I have the return of the blank FF/N2/EGT, and this time not even N1 readouts. Rebooted the flight but the same thing.
Not sure what’s happened there. I’ll complete this flight as normal and uninstall/reinstall the aircraft.
@BPFonteyn Just to avoid any confusion, that's separate from the issue covered on this thread, relating to the blank ND and FMS, but is being covered here and actively investigated by our team: https://community.justflight.com/topic/7327/occasionally-on-startup-engine-gauges-only-partially-turn-on-or-sometimes-not-at-all/23
