Product Support

[Derek]

If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

[supicter]

Hi, guys, i need help. i buy concord before 5 days over msfs2020 marketplace. after cca 20 flight egll<->kjfk without any problem, yesterday AP stop working. FD showing way, but AP ignored it, its egal if ins or hdg, vor, rnav. was no update or etc. it same configuration, without any new installation. i reinstall plane too. nope. another birds fly normally. for any tip i would be happy. thanks.

[Derek]

@supicter

If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

[cico.pico]

Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
Aiuto!
Vanni

[Derek]

@cico-pico said in Product Support:

Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
Aiuto!
Vanni

If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

[skrysl]

I am a proud owner many of your products. I am also a pc and xbox user and I was hoping I could repurchase some of my planes from the marketplace so that I could use them on xbox. Will the Spring Sale be available in the marketplace?

[Derek]

@skrysl No. Microsoft runs promotions from time to time but the when and what is down to them.

[Voice of Reason]

@skrysl There is a current Spring sale running on the marketplace and it features the majority of our products, many of which are also in the sale on our website. That list of products was agreed with them a couple of weeks back.