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Product Support

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  • S Offline
    S Offline
    supicter
    wrote on last edited by
    #2

    Hi, guys, i need help. i buy concord before 5 days over msfs2020 marketplace. after cca 20 flight egll<->kjfk without any problem, yesterday AP stop working. FD showing way, but AP ignored it, its egal if ins or hdg, vor, rnav. was no update or etc. it same configuration, without any new installation. i reinstall plane too. nope. another birds fly normally. for any tip i would be happy. thanks.

    DerekD 1 Reply Last reply
    0
    • S supicter

      Hi, guys, i need help. i buy concord before 5 days over msfs2020 marketplace. after cca 20 flight egll<->kjfk without any problem, yesterday AP stop working. FD showing way, but AP ignored it, its egal if ins or hdg, vor, rnav. was no update or etc. it same configuration, without any new installation. i reinstall plane too. nope. another birds fly normally. for any tip i would be happy. thanks.

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #3

      @supicter

      If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
      You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

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      0
      • C Offline
        C Offline
        cico.pico
        wrote on last edited by
        #4

        Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
        In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
        L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
        Aiuto!
        Vanni

        DerekD 1 Reply Last reply
        0
        • C cico.pico

          Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
          In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
          L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
          Aiuto!
          Vanni

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #5

          @cico-pico said in Product Support:

          Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
          In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
          L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
          Aiuto!
          Vanni

          If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
          You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

          By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

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          • S Offline
            S Offline
            skrysl
            wrote on last edited by
            #6

            I am a proud owner many of your products. I am also a pc and xbox user and I was hoping I could repurchase some of my planes from the marketplace so that I could use them on xbox. Will the Spring Sale be available in the marketplace?

            DerekD V 2 Replies Last reply
            0
            • S skrysl

              I am a proud owner many of your products. I am also a pc and xbox user and I was hoping I could repurchase some of my planes from the marketplace so that I could use them on xbox. Will the Spring Sale be available in the marketplace?

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by
              #7

              @skrysl No. Microsoft runs promotions from time to time but the when and what is down to them.

              1 Reply Last reply
              0
              • S skrysl

                I am a proud owner many of your products. I am also a pc and xbox user and I was hoping I could repurchase some of my planes from the marketplace so that I could use them on xbox. Will the Spring Sale be available in the marketplace?

                V Offline
                V Offline
                Voice of Reason
                JF Staff
                wrote on last edited by
                #8

                @skrysl There is a current Spring sale running on the marketplace and it features the majority of our products, many of which are also in the sale on our website. That list of products was agreed with them a couple of weeks back.

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                • S Offline
                  S Offline
                  sotiris
                  wrote last edited by
                  #9

                  Hi,
                  I downloaded and installed PA-28-161 today. During test flight, I noticed that there is no ALT HOLD clickspot in my installation (as per manual) and of course no ALT light gets on.
                  Any ideas why ?

                  1 Reply Last reply
                  0
                  • DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote last edited by
                    #10

                    If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
                    You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

                    By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

                    1 Reply Last reply
                    0
                    • S Offline
                      S Offline
                      sotiris
                      wrote last edited by
                      #11

                      Thanks for your reply Derek.
                      However, I can't log in, as I bought it from Aerosoft.

                      1 Reply Last reply
                      0
                      • DerekD Offline
                        DerekD Offline
                        Derek
                        JF Staff
                        wrote last edited by
                        #12

                        support.jpg

                        1 Reply Last reply
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                        • S Offline
                          S Offline
                          sotiris
                          wrote last edited by
                          #13

                          Many thanks Derek !

                          1 Reply Last reply
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