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F28 EFB console issues

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  • S Offline
    S Offline
    Smeets
    wrote last edited by
    #1

    Just bought the F28 on console and it lives up to the expectations but the EFB which is a big part of the realism for me seems to be faulty. I’m on controller so a built in keyboard is necessary for us and I know there is one built in to the EFB but the issue is I can’t click the button by any means. So that basically kills the whole OFB, notes and charts pages since you need a keyboard to type in the ICAO’S etc. And last but not least the checklist page is fully unresponsive to my rapid clicking. I have uninstalled the game and the mod and then reinstalled them but nothing does the trick. I am asking for any help at all, anything helps! Thank you.

    DerekD 1 Reply Last reply
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    • S Smeets

      Just bought the F28 on console and it lives up to the expectations but the EFB which is a big part of the realism for me seems to be faulty. I’m on controller so a built in keyboard is necessary for us and I know there is one built in to the EFB but the issue is I can’t click the button by any means. So that basically kills the whole OFB, notes and charts pages since you need a keyboard to type in the ICAO’S etc. And last but not least the checklist page is fully unresponsive to my rapid clicking. I have uninstalled the game and the mod and then reinstalled them but nothing does the trick. I am asking for any help at all, anything helps! Thank you.

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote last edited by
      #2

      @Smeets

      I'd recommend contacting Just Flight support about this.

      https://community.justflight.com/topic/2/product-support

      S 1 Reply Last reply
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      • DerekD Derek

        @Smeets

        I'd recommend contacting Just Flight support about this.

        https://community.justflight.com/topic/2/product-support

        S Offline
        S Offline
        Smeets
        wrote last edited by
        #3

        @Derek Perfect, there is a problem with that unfortunately. The system seems to not recognise my email in any way, even though I have logged in and am able to type and create forums I can not create a ticket at all.

        DerekD 1 Reply Last reply
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        • S Smeets

          @Derek Perfect, there is a problem with that unfortunately. The system seems to not recognise my email in any way, even though I have logged in and am able to type and create forums I can not create a ticket at all.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote last edited by
          #4

          @Smeets

          If you bought it on console then you won't have a Just Flight account.

          see: https://www.justflight.com/support

          Orders and purchases from other stores (i.e. other websites, Steam or MSFS Marketplace)

          *If you have a problem with the ordering process, obtaining your product or key code issues you will need to contact the seller directly.

          For issues related to a Just Flight product bought from another store, email us at:

          j3fsupport@justflight.com.

          Please include the following information in your email to ensure we can help you effectively:

          Product title
          The seller you bought the product from
          Proof of purchase
          Date of purchase
          As much detail about the problem as possible*

          S 1 Reply Last reply
          0
          • DerekD Derek

            @Smeets

            If you bought it on console then you won't have a Just Flight account.

            see: https://www.justflight.com/support

            Orders and purchases from other stores (i.e. other websites, Steam or MSFS Marketplace)

            *If you have a problem with the ordering process, obtaining your product or key code issues you will need to contact the seller directly.

            For issues related to a Just Flight product bought from another store, email us at:

            j3fsupport@justflight.com.

            Please include the following information in your email to ensure we can help you effectively:

            Product title
            The seller you bought the product from
            Proof of purchase
            Date of purchase
            As much detail about the problem as possible*

            S Offline
            S Offline
            Smeets
            wrote last edited by
            #5

            @Derek I really appreciate it, I’ll shoot them an Email and see if the problem cane get resolved. Thank you very much, happy flying.

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