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F28 EFB console issues

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  • S Offline
    S Offline
    Smeets
    wrote on last edited by
    #1

    Just bought the F28 on console and it lives up to the expectations but the EFB which is a big part of the realism for me seems to be faulty. I’m on controller so a built in keyboard is necessary for us and I know there is one built in to the EFB but the issue is I can’t click the button by any means. So that basically kills the whole OFB, notes and charts pages since you need a keyboard to type in the ICAO’S etc. And last but not least the checklist page is fully unresponsive to my rapid clicking. I have uninstalled the game and the mod and then reinstalled them but nothing does the trick. I am asking for any help at all, anything helps! Thank you.

    DerekD D 2 Replies Last reply
    0
    • S Smeets

      Just bought the F28 on console and it lives up to the expectations but the EFB which is a big part of the realism for me seems to be faulty. I’m on controller so a built in keyboard is necessary for us and I know there is one built in to the EFB but the issue is I can’t click the button by any means. So that basically kills the whole OFB, notes and charts pages since you need a keyboard to type in the ICAO’S etc. And last but not least the checklist page is fully unresponsive to my rapid clicking. I have uninstalled the game and the mod and then reinstalled them but nothing does the trick. I am asking for any help at all, anything helps! Thank you.

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #2

      @Smeets

      I'd recommend contacting Just Flight support about this.

      https://community.justflight.com/topic/2/product-support

      S 1 Reply Last reply
      0
      • DerekD Derek

        @Smeets

        I'd recommend contacting Just Flight support about this.

        https://community.justflight.com/topic/2/product-support

        S Offline
        S Offline
        Smeets
        wrote on last edited by
        #3

        @Derek Perfect, there is a problem with that unfortunately. The system seems to not recognise my email in any way, even though I have logged in and am able to type and create forums I can not create a ticket at all.

        DerekD 1 Reply Last reply
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        • S Smeets

          @Derek Perfect, there is a problem with that unfortunately. The system seems to not recognise my email in any way, even though I have logged in and am able to type and create forums I can not create a ticket at all.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #4

          @Smeets

          If you bought it on console then you won't have a Just Flight account.

          see: https://www.justflight.com/support

          Orders and purchases from other stores (i.e. other websites, Steam or MSFS Marketplace)

          *If you have a problem with the ordering process, obtaining your product or key code issues you will need to contact the seller directly.

          For issues related to a Just Flight product bought from another store, email us at:

          j3fsupport@justflight.com.

          Please include the following information in your email to ensure we can help you effectively:

          Product title
          The seller you bought the product from
          Proof of purchase
          Date of purchase
          As much detail about the problem as possible*

          S 1 Reply Last reply
          0
          • DerekD Derek

            @Smeets

            If you bought it on console then you won't have a Just Flight account.

            see: https://www.justflight.com/support

            Orders and purchases from other stores (i.e. other websites, Steam or MSFS Marketplace)

            *If you have a problem with the ordering process, obtaining your product or key code issues you will need to contact the seller directly.

            For issues related to a Just Flight product bought from another store, email us at:

            j3fsupport@justflight.com.

            Please include the following information in your email to ensure we can help you effectively:

            Product title
            The seller you bought the product from
            Proof of purchase
            Date of purchase
            As much detail about the problem as possible*

            S Offline
            S Offline
            Smeets
            wrote on last edited by
            #5

            @Derek I really appreciate it, I’ll shoot them an Email and see if the problem cane get resolved. Thank you very much, happy flying.

            1 Reply Last reply
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            • S Smeets

              Just bought the F28 on console and it lives up to the expectations but the EFB which is a big part of the realism for me seems to be faulty. I’m on controller so a built in keyboard is necessary for us and I know there is one built in to the EFB but the issue is I can’t click the button by any means. So that basically kills the whole OFB, notes and charts pages since you need a keyboard to type in the ICAO’S etc. And last but not least the checklist page is fully unresponsive to my rapid clicking. I have uninstalled the game and the mod and then reinstalled them but nothing does the trick. I am asking for any help at all, anything helps! Thank you.

              D Offline
              D Offline
              Duco46
              wrote last edited by
              #6

              @Smeets Just some feedback, on how I fly low alt IFR with the F28: in the USA I use WxPro for flight planning, approaches. Outside USA use skyvector for IFR planning, fixes and then set up the 430 GPS unit, so do not use the EFB, except for "refuelling when using the centre tank ". Issue is getting access to approach plates (outside USA), but Google for these. Using MSFS2020, and F28-4000, which is a remarkable piece of software generated by Just Flight.

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