@Pixella
The link to this thread is to explain how to obtain support. As it says above:
*If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.
By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.*
