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  5. Cant install (microsoft webviewer runtime error)

Cant install (microsoft webviewer runtime error)

Scheduled Pinned Locked Moved Traffic Global P3D/FSX
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  • C Offline
    C Offline
    coolgovind180
    wrote on last edited by
    #1

    hey guys

    So i was trying to install traffic global in my pc..but as soon as installation begins..it says i dont have the latest version of microsoft edge web viewer and it goes ahead with downloading it..while istalling..the installer fails and i am stuck here unable to even begin installation of traffic global.

    anyone else has noticed similar issue and if so, how did you get over it?

    regards

    DerekD 1 Reply Last reply
    0
    • C coolgovind180

      hey guys

      So i was trying to install traffic global in my pc..but as soon as installation begins..it says i dont have the latest version of microsoft edge web viewer and it goes ahead with downloading it..while istalling..the installer fails and i am stuck here unable to even begin installation of traffic global.

      anyone else has noticed similar issue and if so, how did you get over it?

      regards

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #2

      @coolgovind180 Your best bet would be to contact Just Flight support. They should be able to help with this kind of thing.

      https://support.justflight.com/support/home

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      • C Offline
        C Offline
        coolgovind180
        wrote on last edited by
        #3

        I did contact them..they are trying to find a solution too..i only posted here since i thought someone might have faced similar issues...why does traffic global installer needs microsoftr edge? its kinda confusing..only with this i have faced this issue.

        DerekD 1 Reply Last reply
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        • C coolgovind180

          I did contact them..they are trying to find a solution too..i only posted here since i thought someone might have faced similar issues...why does traffic global installer needs microsoftr edge? its kinda confusing..only with this i have faced this issue.

          DerekD Offline
          DerekD Offline
          Derek
          JF Staff
          wrote on last edited by
          #4

          @coolgovind180

          Our installers used to use IE but now that is dead they use Edge. It should be a standard component in Windows.

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          • C Offline
            C Offline
            coolgovind180
            wrote on last edited by
            #5

            well..I have contacted just flight support and they will do somethign to make it work with IE or something ..but as of now...its not installing in my pc and it needs edge and edge is not installing in my pc. they tried everythig....If someone has any idea of why microsoft edge is not installing..let me know...and IE is not dead..there myust be some option to enable installing using edge and IE..or even avoid all of these at once and give a simple installer!

            DerekD 1 Reply Last reply
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            • C coolgovind180

              well..I have contacted just flight support and they will do somethign to make it work with IE or something ..but as of now...its not installing in my pc and it needs edge and edge is not installing in my pc. they tried everythig....If someone has any idea of why microsoft edge is not installing..let me know...and IE is not dead..there myust be some option to enable installing using edge and IE..or even avoid all of these at once and give a simple installer!

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by
              #6

              @coolgovind180
              It IS a simple installer - that's why it uses a browser that's already on your PC and you don't have to install something first before you can install the software you've bought. IE is no longer installed as a default in Windows - MS has discontinued it and whenever you click on it these days you get a warning message from MS that it is no longer supported and recommending you use Edge.

              IE will be a non-person 15th June next year. In the meantime, MS are doing everything they can to ensure it is unusable, hence why we switched browsers a while ago.

              https://www.wired.com/story/internet-explorer-browser-dead/

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              • C Offline
                C Offline
                coolgovind180
                wrote on last edited by
                #7

                agreed.....but for me..as of now...I cant install yoru installer.....some issue with edge....so i expect to get a solution in my case to get the installer working. That is the only thing I am saying.

                SO i am expecting the developer to come with a solution. I am trying everything to install edge in my system..but its not happenign at all.

                I have windows 7 pc and its clearly mentioned windows 7 is supported by treaffic global.

                DerekD 1 Reply Last reply
                0
                • C coolgovind180

                  agreed.....but for me..as of now...I cant install yoru installer.....some issue with edge....so i expect to get a solution in my case to get the installer working. That is the only thing I am saying.

                  SO i am expecting the developer to come with a solution. I am trying everything to install edge in my system..but its not happenign at all.

                  I have windows 7 pc and its clearly mentioned windows 7 is supported by treaffic global.

                  DerekD Offline
                  DerekD Offline
                  Derek
                  JF Staff
                  wrote on last edited by
                  #8

                  @coolgovind180

                  Windows 7 is the problem, I suspect. That is definitely dead and I thought we'd done a blanket removal of Win 7 references from all our titles. If it is still on TG then it needs removing and I'll get that fixed now. In theory it should work, but as Win 7 was killed off in January 2020 it is always going to be a problem on a small number of legacy systems.

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                  • C Offline
                    C Offline
                    coolgovind180
                    wrote on last edited by
                    #9

                    well..I purchased seeing it is compatible with windows 7..moreover traffic global for fsx /p3d is also comaptible for fsx...and fsx works great in windows 7...i know that windows 7 support is ended..but as a buyer of this add on..there must be some way the developer can get the installer to work with windows 7 either using IE11 or some other way. I would like to get this installed and request kindly to give a solution.

                    DerekD 1 Reply Last reply
                    0
                    • C coolgovind180

                      well..I purchased seeing it is compatible with windows 7..moreover traffic global for fsx /p3d is also comaptible for fsx...and fsx works great in windows 7...i know that windows 7 support is ended..but as a buyer of this add on..there must be some way the developer can get the installer to work with windows 7 either using IE11 or some other way. I would like to get this installed and request kindly to give a solution.

                      DerekD Offline
                      DerekD Offline
                      Derek
                      JF Staff
                      wrote on last edited by
                      #10

                      @coolgovind180

                      Support will do their best to help you, but if you can't get Edge to run then you are snookered. See what they say.

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                      • C Offline
                        C Offline
                        coolgovind180
                        wrote on last edited by
                        #11

                        well in the case if the support people cant get to make their installer work in my pc at all in any way.,,,then i would be left with no other option but to ask for a refund as I cant have an add on with me which i am unable to use and spent quite a considerable money,.

                        please understand if that is the case that support people cant help me.

                        But i am quite positive there would be a way thereby they can get the installer work with IE11 like how it was before.

                        DerekD 1 Reply Last reply
                        0
                        • C coolgovind180

                          well in the case if the support people cant get to make their installer work in my pc at all in any way.,,,then i would be left with no other option but to ask for a refund as I cant have an add on with me which i am unable to use and spent quite a considerable money,.

                          please understand if that is the case that support people cant help me.

                          But i am quite positive there would be a way thereby they can get the installer work with IE11 like how it was before.

                          DerekD Offline
                          DerekD Offline
                          Derek
                          JF Staff
                          wrote on last edited by
                          #12

                          @coolgovind180

                          It doesn't use IE11 so there is no way to make it work with IE11 (or earlier). However, it should work with Win7/Edge, so if they can get Edge to work for you then TG will work. If not, then we'd supply a refund.

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                          • C Offline
                            C Offline
                            coolgovind180
                            wrote on last edited by
                            #13

                            That sounds very reasonable. I am trying everything to get edge working in my pc. I haev also contacted micosoft and they are also at a loss. I am just waiting for the TG developer to get back to me getting a confirmation of if there is any way to get this installer work. If no...please issue me a refund as i am left with no other option.

                            DerekD 1 Reply Last reply
                            0
                            • C coolgovind180

                              That sounds very reasonable. I am trying everything to get edge working in my pc. I haev also contacted micosoft and they are also at a loss. I am just waiting for the TG developer to get back to me getting a confirmation of if there is any way to get this installer work. If no...please issue me a refund as i am left with no other option.

                              DerekD Offline
                              DerekD Offline
                              Derek
                              JF Staff
                              wrote on last edited by
                              #14

                              @coolgovind180

                              As I said at the start of the thread, your best bet is always to contact Just Flight support if you have problems with the software. You have contacted support and they will resolve the matter for you one way or another.

                              1 Reply Last reply
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                              • C Offline
                                C Offline
                                coolgovind180
                                wrote on last edited by
                                #15

                                I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

                                DerekD 1 Reply Last reply
                                0
                                • C coolgovind180

                                  I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

                                  DerekD Offline
                                  DerekD Offline
                                  Derek
                                  JF Staff
                                  wrote on last edited by
                                  #16

                                  @coolgovind180 said in Cant install (microsoft webviewer runtime error):

                                  I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

                                  You said earlier in the thread:

                                  "I have contacted just flight support and they will do somethign to make it work with IE or something ..but as of now...its not installing in my pc and it needs edge and edge is not installing in my pc. they tried everythig...."

                                  So, hopefully that means they have responded and are trying to fix your problem.

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                                  • C Offline
                                    C Offline
                                    coolgovind180
                                    wrote on last edited by
                                    #17

                                    last message that they sent was:

                                    "Regarding: Traffic Global (for P3D & FSX)
                                    Yes, I will have to wait until the developer come back to me to suggest how to get it working for you. This will likely be tomorrow now since officially we closed for today at 5pm (its now near 7pm)".

                                    This is what one of the developer sent me last..and after this no response from them until now regarding this.

                                    DerekD 1 Reply Last reply
                                    0
                                    • C coolgovind180

                                      last message that they sent was:

                                      "Regarding: Traffic Global (for P3D & FSX)
                                      Yes, I will have to wait until the developer come back to me to suggest how to get it working for you. This will likely be tomorrow now since officially we closed for today at 5pm (its now near 7pm)".

                                      This is what one of the developer sent me last..and after this no response from them until now regarding this.

                                      DerekD Offline
                                      DerekD Offline
                                      Derek
                                      JF Staff
                                      wrote on last edited by
                                      #18

                                      @coolgovind180

                                      I think the tomorrow he refers to is today, so they should get back to you today.

                                      1 Reply Last reply
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                                      • C Offline
                                        C Offline
                                        coolgovind180
                                        wrote on last edited by
                                        #19

                                        yes i know,.,...and hence i have been waiting till now. hope they get back to me soon. i just want to get this over with whatever the result may be.

                                        1 Reply Last reply
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                                        • C Offline
                                          C Offline
                                          coolgovind180
                                          wrote on last edited by
                                          #20

                                          Just to inform the fact that the developers gave me a link to an installer which uses IE11 for installation and everything turned out great. It was succesful.

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