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  5. Cant install (microsoft webviewer runtime error)

Cant install (microsoft webviewer runtime error)

Scheduled Pinned Locked Moved Traffic Global P3D/FSX
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  • C coolgovind180

    well..I purchased seeing it is compatible with windows 7..moreover traffic global for fsx /p3d is also comaptible for fsx...and fsx works great in windows 7...i know that windows 7 support is ended..but as a buyer of this add on..there must be some way the developer can get the installer to work with windows 7 either using IE11 or some other way. I would like to get this installed and request kindly to give a solution.

    DerekD Offline
    DerekD Offline
    Derek
    JF Staff
    wrote on last edited by
    #10

    @coolgovind180

    Support will do their best to help you, but if you can't get Edge to run then you are snookered. See what they say.

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    • C Offline
      C Offline
      coolgovind180
      wrote on last edited by
      #11

      well in the case if the support people cant get to make their installer work in my pc at all in any way.,,,then i would be left with no other option but to ask for a refund as I cant have an add on with me which i am unable to use and spent quite a considerable money,.

      please understand if that is the case that support people cant help me.

      But i am quite positive there would be a way thereby they can get the installer work with IE11 like how it was before.

      DerekD 1 Reply Last reply
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      • C coolgovind180

        well in the case if the support people cant get to make their installer work in my pc at all in any way.,,,then i would be left with no other option but to ask for a refund as I cant have an add on with me which i am unable to use and spent quite a considerable money,.

        please understand if that is the case that support people cant help me.

        But i am quite positive there would be a way thereby they can get the installer work with IE11 like how it was before.

        DerekD Offline
        DerekD Offline
        Derek
        JF Staff
        wrote on last edited by
        #12

        @coolgovind180

        It doesn't use IE11 so there is no way to make it work with IE11 (or earlier). However, it should work with Win7/Edge, so if they can get Edge to work for you then TG will work. If not, then we'd supply a refund.

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        • C Offline
          C Offline
          coolgovind180
          wrote on last edited by
          #13

          That sounds very reasonable. I am trying everything to get edge working in my pc. I haev also contacted micosoft and they are also at a loss. I am just waiting for the TG developer to get back to me getting a confirmation of if there is any way to get this installer work. If no...please issue me a refund as i am left with no other option.

          DerekD 1 Reply Last reply
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          • C coolgovind180

            That sounds very reasonable. I am trying everything to get edge working in my pc. I haev also contacted micosoft and they are also at a loss. I am just waiting for the TG developer to get back to me getting a confirmation of if there is any way to get this installer work. If no...please issue me a refund as i am left with no other option.

            DerekD Offline
            DerekD Offline
            Derek
            JF Staff
            wrote on last edited by
            #14

            @coolgovind180

            As I said at the start of the thread, your best bet is always to contact Just Flight support if you have problems with the software. You have contacted support and they will resolve the matter for you one way or another.

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            • C Offline
              C Offline
              coolgovind180
              wrote on last edited by
              #15

              I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

              DerekD 1 Reply Last reply
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              • C coolgovind180

                I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #16

                @coolgovind180 said in Cant install (microsoft webviewer runtime error):

                I have ofocurse contacted them and waiting for a response from them.hope they give a response soon.

                You said earlier in the thread:

                "I have contacted just flight support and they will do somethign to make it work with IE or something ..but as of now...its not installing in my pc and it needs edge and edge is not installing in my pc. they tried everythig...."

                So, hopefully that means they have responded and are trying to fix your problem.

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                • C Offline
                  C Offline
                  coolgovind180
                  wrote on last edited by
                  #17

                  last message that they sent was:

                  "Regarding: Traffic Global (for P3D & FSX)
                  Yes, I will have to wait until the developer come back to me to suggest how to get it working for you. This will likely be tomorrow now since officially we closed for today at 5pm (its now near 7pm)".

                  This is what one of the developer sent me last..and after this no response from them until now regarding this.

                  DerekD 1 Reply Last reply
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                  • C coolgovind180

                    last message that they sent was:

                    "Regarding: Traffic Global (for P3D & FSX)
                    Yes, I will have to wait until the developer come back to me to suggest how to get it working for you. This will likely be tomorrow now since officially we closed for today at 5pm (its now near 7pm)".

                    This is what one of the developer sent me last..and after this no response from them until now regarding this.

                    DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote on last edited by
                    #18

                    @coolgovind180

                    I think the tomorrow he refers to is today, so they should get back to you today.

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                    • C Offline
                      C Offline
                      coolgovind180
                      wrote on last edited by
                      #19

                      yes i know,.,...and hence i have been waiting till now. hope they get back to me soon. i just want to get this over with whatever the result may be.

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                      • C Offline
                        C Offline
                        coolgovind180
                        wrote on last edited by
                        #20

                        Just to inform the fact that the developers gave me a link to an installer which uses IE11 for installation and everything turned out great. It was succesful.

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