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  5. PA 28R ARROW III for MSFS "Security Failure"

PA 28R ARROW III for MSFS "Security Failure"

Scheduled Pinned Locked Moved PA-28R Arrow III
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  • T Offline
    T Offline
    Thrunkx
    wrote on last edited by
    #1

    Hello, I bought the PA 28R Arrow III today for MSFS and after the install I get this message "Security Failure" in the EFB, I got the MSFS 2020 from Steam. Does anyone know how to get rid of this issue?
    Security Failure.jpg

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    • S Offline
      S Offline
      Steffen1030
      wrote on last edited by
      #2

      same problem here.
      security failure, joke left turn and frozen instruments.

      buy that plane today and now a bit angry.
      more than 30€ and nothing works

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      • F Offline
        F Offline
        Furgera
        wrote on last edited by
        #3
        This post is deleted!
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        • F Offline
          F Offline
          Frank G
          wrote on last edited by
          #4

          Well, at least your battery is charged and showing 12 volts!
          Count yourself lucky! Mine is showing 0 volts and I'm unable to even do a cold start! Pressing the Recharge Battery button does absolutely nothing! LOL

          Shado2kS LostPilotL 2 Replies Last reply
          1
          • G Offline
            G Offline
            Gilandred
            wrote on last edited by
            #5

            I also have this error. Can't use the aircraft at all. Steam version of MSFS.

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            • F Frank G

              Well, at least your battery is charged and showing 12 volts!
              Count yourself lucky! Mine is showing 0 volts and I'm unable to even do a cold start! Pressing the Recharge Battery button does absolutely nothing! LOL

              Shado2kS Offline
              Shado2kS Offline
              Shado2k
              wrote on last edited by
              #6

              @Frank-G , yep same here, steam version of msfs?

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              • R Offline
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                Raverstone
                wrote on last edited by
                #7

                bought this yesterday with my msfs version, i got this message when I rename the folder "justflight-aircraft-pa28-arrow-iii" inside community folder. after I change it back it works.

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                • CygnificC Offline
                  CygnificC Offline
                  Cygnific
                  wrote on last edited by
                  #8

                  https://community.justflight.com/topic/1684/pa28-security-failure#

                  You have Steam and MS store version installed? If so, then copy userinfo.txt from:

                  AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-arrow-iii\work to
                  AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

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                  • CygnificC Cygnific

                    https://community.justflight.com/topic/1684/pa28-security-failure#

                    You have Steam and MS store version installed? If so, then copy userinfo.txt from:

                    AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-arrow-iii\work to
                    AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                    T Offline
                    T Offline
                    Thrunkx
                    wrote on last edited by Thrunkx
                    #9

                    @Cygnific I found this post to and tried to fix the error with it, unfortunately there is no Userinfo.txt in
                    AppData \ Roaming \ Microsoft Flight Simulator \ Packages \ justflight-aircraft-pa28-arrow-iii \ work
                    and
                    AppData \ Local \ Packages \ Microsoft.FlightSimulator_8wekyb3d8bbwe \ LocalState \ packages \ justflight-aircraft-pa28-arrow-iii \ work
                    does not exist at all. And yes, I chose the right User. Unfortunately, I have still not found a solution, since my purchase I opened a ticket, but unfortunately I still have no reaction from support.
                    If they offer me a solution that works, I'll post it here to help you all too, if not, I'll just request a refund, although I don't want that because the PA28R is really in good shape, it just has to work: - )

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                    • CygnificC Cygnific

                      https://community.justflight.com/topic/1684/pa28-security-failure#

                      You have Steam and MS store version installed? If so, then copy userinfo.txt from:

                      AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-arrow-iii\work to
                      AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

                      S Offline
                      S Offline
                      Steffen1030
                      wrote on last edited by Steffen1030
                      #10

                      @Cygnific
                      MS Store version.
                      in AppData \ Roaming \ Microsoft Flight Simulator \ Packages.... is no \ justflight-aircraft-pa28-arrow-iii Folder and in the
                      AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work Folder is no userinfo.txt

                      my english is to bad for a ticket but when no solution is coming, i want my money back

                      edit:
                      I tried several new installations, there was never a message that the process was finished. Registration was only requested during the first installation.
                      it is the first time that i have such problems when installing an addon, otherwise it always affects the others

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                      • CraigC Offline
                        CraigC Offline
                        Craig
                        wrote on last edited by
                        #11

                        Whilst this is not a support forum, please submit all bugs to the below link

                        https://support.justflight.com/support/home

                        If you haven't already, please take a look at the FAQ for this aircraft below

                        https://support.justflight.com/en/support/solutions/folders/17000139071

                        Technical Support

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                        • Shado2kS Shado2k

                          @Frank-G , yep same here, steam version of msfs?

                          F Offline
                          F Offline
                          Frank G
                          wrote on last edited by
                          #12

                          @Shado2k I have the Steam version.

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                          • CygnificC Offline
                            CygnificC Offline
                            Cygnific
                            wrote on last edited by
                            #13

                            @Thrunkx @Steffen1030 Any change if you run the installer with Administrator? It should get the install path from UserCfg.opt (A problem when you have two versions installed and it only reads one)

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                            • CygnificC Cygnific

                              @Thrunkx @Steffen1030 Any change if you run the installer with Administrator? It should get the install path from UserCfg.opt (A problem when you have two versions installed and it only reads one)

                              T Offline
                              T Offline
                              Thrunkx
                              wrote on last edited by Thrunkx
                              #14

                              @Cygnific No, no change, still can't use the PA-28R, I've tried everything I knew, but unfortunately without success.
                              I started the installation as admin from the beginning and even later I gave myself super admin rights to make sure that it wasn't because of that, but as I said, unfortunately no result.
                              Then I did a readout and sent the support but unfortunately I haven't gotten any reaction from them so far, I'm slowly losing interest in the plane and I'm starting to think about asking for the money back.
                              I have been waiting for a solution since Saturday and have not been able to test the aircraft until now.
                              My readout:
                              Checking for MSFS installation
                              Checking for steam version
                              usercfg.opt file located
                              C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\usercfg.opt
                              reading usercfg.opt file
                              InstalledPackagesPath entry found
                              InstalledPackagesPath "N:\Packages"

                              package path - N:\Packages
                              configs path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
                              working path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\packages
                              flights path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
                              official path - N:\Packages\Official\Steam
                              sdk path -
                              Updating registry settings

                              CygnificC 1 Reply Last reply
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                              • T Thrunkx

                                @Cygnific No, no change, still can't use the PA-28R, I've tried everything I knew, but unfortunately without success.
                                I started the installation as admin from the beginning and even later I gave myself super admin rights to make sure that it wasn't because of that, but as I said, unfortunately no result.
                                Then I did a readout and sent the support but unfortunately I haven't gotten any reaction from them so far, I'm slowly losing interest in the plane and I'm starting to think about asking for the money back.
                                I have been waiting for a solution since Saturday and have not been able to test the aircraft until now.
                                My readout:
                                Checking for MSFS installation
                                Checking for steam version
                                usercfg.opt file located
                                C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\usercfg.opt
                                reading usercfg.opt file
                                InstalledPackagesPath entry found
                                InstalledPackagesPath "N:\Packages"

                                package path - N:\Packages
                                configs path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
                                working path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\packages
                                flights path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
                                official path - N:\Packages\Official\Steam
                                sdk path -
                                Updating registry settings

                                CygnificC Offline
                                CygnificC Offline
                                Cygnific
                                wrote on last edited by Cygnific
                                #15

                                @Thrunkx

                                You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

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                                • CygnificC Cygnific

                                  @Thrunkx

                                  You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

                                  T Offline
                                  T Offline
                                  Thrunkx
                                  wrote on last edited by
                                  #16

                                  @Cygnific yes I tried that too, because MSFS is already 617GB with me, I created a new livery on Steam only for MSFS that is used on an external SSD hard drive. the structure you see there is what Steam created when I installed MSFS on steam.

                                  CygnificC 1 Reply Last reply
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                                  • T Thrunkx

                                    @Cygnific yes I tried that too, because MSFS is already 617GB with me, I created a new livery on Steam only for MSFS that is used on an external SSD hard drive. the structure you see there is what Steam created when I installed MSFS on steam.

                                    CygnificC Offline
                                    CygnificC Offline
                                    Cygnific
                                    wrote on last edited by Cygnific
                                    #17

                                    @Thrunkx So N:\Packages\Official\Steam is where all your MSFS data is stored now, and N:\Packages\Community is where the community add-ons are stored?

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                                    • CygnificC Cygnific

                                      @Thrunkx So N:\Packages\Official\Steam is where all your MSFS data is stored now, and N:\Packages\Community is where the community add-ons are stored?

                                      T Offline
                                      T Offline
                                      Thrunkx
                                      wrote on last edited by
                                      #18

                                      @Cygnific yes

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                                      • CygnificC Cygnific

                                        @Thrunkx

                                        You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

                                        G Offline
                                        G Offline
                                        Gilandred
                                        wrote on last edited by
                                        #19

                                        @Cygnific Actually that’s a common structure if you install the Steam version of MSFS to another harddrive. The “official” and “community” folders will install to the other harddrive, while the MSFS executable and other folders will install to steamapps/common/microsoftflightsimulator. This is similar to what I have, and I suspect Justflight’s installation or license check does not account for this somehow.

                                        T CygnificC 2 Replies Last reply
                                        1
                                        • G Gilandred

                                          @Cygnific Actually that’s a common structure if you install the Steam version of MSFS to another harddrive. The “official” and “community” folders will install to the other harddrive, while the MSFS executable and other folders will install to steamapps/common/microsoftflightsimulator. This is similar to what I have, and I suspect Justflight’s installation or license check does not account for this somehow.

                                          T Offline
                                          T Offline
                                          Thrunkx
                                          wrote on last edited by
                                          #20

                                          @Gilandred yes that's exactly what I think

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