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  5. PA 28R ARROW III for MSFS "Security Failure"

PA 28R ARROW III for MSFS "Security Failure"

Scheduled Pinned Locked Moved PA-28R Arrow III
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  • CygnificC Cygnific

    https://community.justflight.com/topic/1684/pa28-security-failure#

    You have Steam and MS store version installed? If so, then copy userinfo.txt from:

    AppData\Roaming\Microsoft Flight Simulator\Packages\justflight-aircraft-pa28-arrow-iii\work to
    AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work

    S Offline
    S Offline
    Steffen1030
    wrote on last edited by Steffen1030
    #10

    @Cygnific
    MS Store version.
    in AppData \ Roaming \ Microsoft Flight Simulator \ Packages.... is no \ justflight-aircraft-pa28-arrow-iii Folder and in the
    AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\justflight-aircraft-pa28-arrow-iii\work Folder is no userinfo.txt

    my english is to bad for a ticket but when no solution is coming, i want my money back

    edit:
    I tried several new installations, there was never a message that the process was finished. Registration was only requested during the first installation.
    it is the first time that i have such problems when installing an addon, otherwise it always affects the others

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    • CraigC Offline
      CraigC Offline
      Craig
      wrote on last edited by
      #11

      Whilst this is not a support forum, please submit all bugs to the below link

      https://support.justflight.com/support/home

      If you haven't already, please take a look at the FAQ for this aircraft below

      https://support.justflight.com/en/support/solutions/folders/17000139071

      Technical Support

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      • Shado2kS Shado2k

        @Frank-G , yep same here, steam version of msfs?

        F Offline
        F Offline
        Frank G
        wrote on last edited by
        #12

        @Shado2k I have the Steam version.

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        • CygnificC Offline
          CygnificC Offline
          Cygnific
          wrote on last edited by
          #13

          @Thrunkx @Steffen1030 Any change if you run the installer with Administrator? It should get the install path from UserCfg.opt (A problem when you have two versions installed and it only reads one)

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          • CygnificC Cygnific

            @Thrunkx @Steffen1030 Any change if you run the installer with Administrator? It should get the install path from UserCfg.opt (A problem when you have two versions installed and it only reads one)

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            T Offline
            Thrunkx
            wrote on last edited by Thrunkx
            #14

            @Cygnific No, no change, still can't use the PA-28R, I've tried everything I knew, but unfortunately without success.
            I started the installation as admin from the beginning and even later I gave myself super admin rights to make sure that it wasn't because of that, but as I said, unfortunately no result.
            Then I did a readout and sent the support but unfortunately I haven't gotten any reaction from them so far, I'm slowly losing interest in the plane and I'm starting to think about asking for the money back.
            I have been waiting for a solution since Saturday and have not been able to test the aircraft until now.
            My readout:
            Checking for MSFS installation
            Checking for steam version
            usercfg.opt file located
            C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\usercfg.opt
            reading usercfg.opt file
            InstalledPackagesPath entry found
            InstalledPackagesPath "N:\Packages"

            package path - N:\Packages
            configs path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
            working path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\packages
            flights path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
            official path - N:\Packages\Official\Steam
            sdk path -
            Updating registry settings

            CygnificC 1 Reply Last reply
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            • T Thrunkx

              @Cygnific No, no change, still can't use the PA-28R, I've tried everything I knew, but unfortunately without success.
              I started the installation as admin from the beginning and even later I gave myself super admin rights to make sure that it wasn't because of that, but as I said, unfortunately no result.
              Then I did a readout and sent the support but unfortunately I haven't gotten any reaction from them so far, I'm slowly losing interest in the plane and I'm starting to think about asking for the money back.
              I have been waiting for a solution since Saturday and have not been able to test the aircraft until now.
              My readout:
              Checking for MSFS installation
              Checking for steam version
              usercfg.opt file located
              C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\usercfg.opt
              reading usercfg.opt file
              InstalledPackagesPath entry found
              InstalledPackagesPath "N:\Packages"

              package path - N:\Packages
              configs path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
              working path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator\packages
              flights path - C:\Users\Thrun\AppData\Roaming\Microsoft Flight Simulator
              official path - N:\Packages\Official\Steam
              sdk path -
              Updating registry settings

              CygnificC Offline
              CygnificC Offline
              Cygnific
              wrote on last edited by Cygnific
              #15

              @Thrunkx

              You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

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              • CygnificC Cygnific

                @Thrunkx

                You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

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                T Offline
                Thrunkx
                wrote on last edited by
                #16

                @Cygnific yes I tried that too, because MSFS is already 617GB with me, I created a new livery on Steam only for MSFS that is used on an external SSD hard drive. the structure you see there is what Steam created when I installed MSFS on steam.

                CygnificC 1 Reply Last reply
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                • T Thrunkx

                  @Cygnific yes I tried that too, because MSFS is already 617GB with me, I created a new livery on Steam only for MSFS that is used on an external SSD hard drive. the structure you see there is what Steam created when I installed MSFS on steam.

                  CygnificC Offline
                  CygnificC Offline
                  Cygnific
                  wrote on last edited by Cygnific
                  #17

                  @Thrunkx So N:\Packages\Official\Steam is where all your MSFS data is stored now, and N:\Packages\Community is where the community add-ons are stored?

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                  • CygnificC Cygnific

                    @Thrunkx So N:\Packages\Official\Steam is where all your MSFS data is stored now, and N:\Packages\Community is where the community add-ons are stored?

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                    T Offline
                    Thrunkx
                    wrote on last edited by
                    #18

                    @Cygnific yes

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                    • CygnificC Cygnific

                      @Thrunkx

                      You have some weird folder structure. N:\Packages Have you tried to rename it N:\Microsoft Flight Simulator? Dont forget to change to the same foldername in UserCfg.opt

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                      G Offline
                      Gilandred
                      wrote on last edited by
                      #19

                      @Cygnific Actually that’s a common structure if you install the Steam version of MSFS to another harddrive. The “official” and “community” folders will install to the other harddrive, while the MSFS executable and other folders will install to steamapps/common/microsoftflightsimulator. This is similar to what I have, and I suspect Justflight’s installation or license check does not account for this somehow.

                      T CygnificC 2 Replies Last reply
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                      • G Gilandred

                        @Cygnific Actually that’s a common structure if you install the Steam version of MSFS to another harddrive. The “official” and “community” folders will install to the other harddrive, while the MSFS executable and other folders will install to steamapps/common/microsoftflightsimulator. This is similar to what I have, and I suspect Justflight’s installation or license check does not account for this somehow.

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                        T Offline
                        Thrunkx
                        wrote on last edited by
                        #20

                        @Gilandred yes that's exactly what I think

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                        • G Offline
                          G Offline
                          Gilandred
                          wrote on last edited by
                          #21

                          Here is my structure for reference.

                          Checking for MSFS installation
                          Checking for steam version
                          usercfg.opt file located
                          C:\Users\Owner\AppData\Roaming\Microsoft Flight Simulator\usercfg.opt
                          reading usercfg.opt file
                          InstalledPackagesPath entry found
                          InstalledPackagesPath "F:\MSFS"

                          package path - F:\MSFS
                          configs path - C:\Users\Owner\AppData\Roaming\Microsoft Flight Simulator
                          working path - C:\Users\Owner\AppData\Roaming\Microsoft Flight Simulator\packages
                          flights path - C:\Users\Owner\AppData\Roaming\Microsoft Flight Simulator
                          official path - F:\MSFS\Official\Steam
                          sdk path -
                          Updating registry settings

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                          • G Gilandred

                            @Cygnific Actually that’s a common structure if you install the Steam version of MSFS to another harddrive. The “official” and “community” folders will install to the other harddrive, while the MSFS executable and other folders will install to steamapps/common/microsoftflightsimulator. This is similar to what I have, and I suspect Justflight’s installation or license check does not account for this somehow.

                            CygnificC Offline
                            CygnificC Offline
                            Cygnific
                            wrote on last edited by Cygnific
                            #22

                            @Gilandred Yes I know, was just wandering why it would be called Packages instead of something like Microsoft Flight Simulator.

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                            • CygnificC Offline
                              CygnificC Offline
                              Cygnific
                              wrote on last edited by Cygnific
                              #23

                              I think more people would complain if it was a Steam AppData\Roaming problem and they only check AppData\Local.. But who knows. 😃 You can check that by making a folder in Appdata\Local

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                              • CygnificC Cygnific

                                @Gilandred Yes I know, was just wandering why it would be called Packages instead of something like Microsoft Flight Simulator.

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                                Gilandred
                                wrote on last edited by
                                #24

                                @Cygnific During the installation process MSFS will let you install it to a folder of your choosing so your able to name it whatever you want. Looks like this might be the common issue for installation issues, but is not terribly widespread as I suspect most people use only one drive.

                                CygnificC 1 Reply Last reply
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                                • G Gilandred

                                  @Cygnific During the installation process MSFS will let you install it to a folder of your choosing so your able to name it whatever you want. Looks like this might be the common issue for installation issues, but is not terribly widespread as I suspect most people use only one drive.

                                  CygnificC Offline
                                  CygnificC Offline
                                  Cygnific
                                  wrote on last edited by Cygnific
                                  #25

                                  @Gilandred I doubt, the folder is written correctly in UserCfg.opt and that is checked by the installer. My problem was that it only read the AppData\Local folder and forgot the AppData\Roaming where I have another install for Steam.. (I have Store and Steam versions installed).

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                                  • CygnificC Offline
                                    CygnificC Offline
                                    Cygnific
                                    wrote on last edited by Cygnific
                                    #26

                                    So, to be sure, make a AppData\Local folder pointing to F:\MSFS and N:\Packages for @Thrunkx

                                    AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache
                                    Here goes the UserCfg.opt

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                                    • CygnificC Cygnific

                                      @Gilandred I doubt, the folder is written correctly in UserCfg.opt and that is checked by the installer. My problem was that it only read the AppData\Local folder and forgot the AppData\Roaming where I have another install for Steam.. (I have Store and Steam versions installed).

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                                      G Offline
                                      Gilandred
                                      wrote on last edited by
                                      #27

                                      @Cygnific Worst case scenario is I ask for a refund and then buy again when it comes to the MS Marketplace, but I still hope tech support can get this sorted.

                                      CygnificC 1 Reply Last reply
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                                      • G Gilandred

                                        @Cygnific Worst case scenario is I ask for a refund and then buy again when it comes to the MS Marketplace, but I still hope tech support can get this sorted.

                                        CygnificC Offline
                                        CygnificC Offline
                                        Cygnific
                                        wrote on last edited by
                                        #28

                                        @Gilandred Yes, but there is a change that you can't modify .xml, .cfg files then though, due to drm.

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                                        • CraigC Offline
                                          CraigC Offline
                                          Craig
                                          wrote on last edited by
                                          #29

                                          The most likely cause that we have seen for this issue is that the account you are using MSFS on does not have full administrative rights.

                                          If you have more than one account on your PC please make sure that ll accounts are administrators and not just users

                                          Technical Support

                                          G 1 Reply Last reply
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