Messed up fonts if selecting commander 114
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What was the ticket number?
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It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.
Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.
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It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.
Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.
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@Derek thanks for that. Need to resolve as the aircraft is unflyable with this issue.
Thanks for getting back to me.
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The problem seems to be limited to certain users - not all of them - so may be more difficult to find the common denominator.
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@Jasemelbo , I contacted justflight customer service. After so many attempt including reinstalling MSFS, cleanup AMD driver, even trying on another PC, the problem persisted so I requested a refund.
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@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\... -
@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\...@Black-Square that's awesome. I am travelling for work next two days and when I get back I will try this and report back.
Thank you
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@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\...@Black-Square just to add to this......this issue also extends to the sim menus as well.
