Messed up fonts if selecting commander 114
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@Black-Square Same issue here mate. Exactly the same. Only get this issue with the Commander installed
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What was the ticket number?
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It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.
Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.
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It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.
Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.
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@Derek thanks for that. Need to resolve as the aircraft is unflyable with this issue.
Thanks for getting back to me.
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The problem seems to be limited to certain users - not all of them - so may be more difficult to find the common denominator.
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@Jasemelbo , I contacted justflight customer service. After so many attempt including reinstalling MSFS, cleanup AMD driver, even trying on another PC, the problem persisted so I requested a refund.
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@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\... -
@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\...@Black-Square that's awesome. I am travelling for work next two days and when I get back I will try this and report back.
Thank you
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@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\...@Black-Square just to add to this......this issue also extends to the sim menus as well.
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I had this issue, updated to the latest nvidia drivers (I was a month behind) and it went away.
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@jiangnan22406 Sorry to hear that. I have several things you could have tested, if you were interested in finding a solution.
@Jasemelbo I can't hardly imagine what's going on here, but that doesn't mean we can't look for a solution! I would start by temporarily moving all the font files from the Commander community folder to somewhere else. I think this means the avionics will default to some other font, which should give us an idea of where to look next.
That would be all three folders in
[Your Community Folder]\bksq-aircraft-commander114\html_ui\Pages\VCockpit\Instruments\Shared\Fonts\... -
@Black-Square Yep - The sim menus and aircraft work properly with those folders removed. The only difference I can see in the aircraft is the radio stack digits look different.
@Jasemelbo Excellent! Thanks for getting back to me. Okay, that's good information... Since there are only three folders, do you think you could try adding them back to see if we can isolate the font that's causing the problem?
To be honest, I'm not sure what we will do if we can figure out which font is to blame, because it's working fine for the vast majority of users, and I have no idea how a font could mess up the entire simulator, but we will work one step at a time
