Electrical system issue
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It's actually extremely rare that I use the words "corrupt installation", but I think that's the only explanation here. The real giveaways are the immovable tablet, and the engine instruments being stuck at their zero animation position, rather than their programmed zero position. This means that the model behavior file is literally not being loaded or interpreted by the simulator.
Since we can see the altimeter working, which is one of the only Asobo default templates left that I use in any of my aircraft, I would guess the problem is that my "templates" file is not being loaded. In this case,
CaravanProfessional_Templates.xml.Do you have access to developer mode on XBOX, do you know? @ploodovic, are you also on XBOX? I would really like to know if
CaravanProfessional_Templates.xmlexists in the virtual file system, and where.Am I correct that this is affecting only the Cargomaster in MSFS 2020 for both of you? I hope so, because at least that would give me something to go on.
I would also like to take a moment to acknowledge how helpful screenshots are. It's understandable why you might have guessed this was an electrical problem, but it actually has nothing to do with electricity at all, and it was the screenshots that made that so clear.
EDIT: I had a vague memory of encountering this problem in MSFS 2024, and I found a comment in a file for myself about MSFS 2024 requiring a redundant reference to that template file that MSFS 2020 did not need. I suppose it's possible that XBOX somehow also needs this redundant reference, but I find it unlikely that this wouldn't have presented itself with my other aircraft that are structured similarly.
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It's actually extremely rare that I use the words "corrupt installation", but I think that's the only explanation here. The real giveaways are the immovable tablet, and the engine instruments being stuck at their zero animation position, rather than their programmed zero position. This means that the model behavior file is literally not being loaded or interpreted by the simulator.
Since we can see the altimeter working, which is one of the only Asobo default templates left that I use in any of my aircraft, I would guess the problem is that my "templates" file is not being loaded. In this case,
CaravanProfessional_Templates.xml.Do you have access to developer mode on XBOX, do you know? @ploodovic, are you also on XBOX? I would really like to know if
CaravanProfessional_Templates.xmlexists in the virtual file system, and where.Am I correct that this is affecting only the Cargomaster in MSFS 2020 for both of you? I hope so, because at least that would give me something to go on.
I would also like to take a moment to acknowledge how helpful screenshots are. It's understandable why you might have guessed this was an electrical problem, but it actually has nothing to do with electricity at all, and it was the screenshots that made that so clear.
EDIT: I had a vague memory of encountering this problem in MSFS 2024, and I found a comment in a file for myself about MSFS 2024 requiring a redundant reference to that template file that MSFS 2020 did not need. I suppose it's possible that XBOX somehow also needs this redundant reference, but I find it unlikely that this wouldn't have presented itself with my other aircraft that are structured similarly.
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@Black-Square I’m also on Xbox, yes. No, we don’t have any developer tool, or any access to the file system.
It’s only the Cargomaster for me, all other variants are fine. And it’s only in 2020 it’s broken.
@ploodovic I suppose there could be something wrong with our MSFS 2020 Marketplace package too, but I find that unlikely. Just Flight assembles these packages for me, and test them, so I will inquire. Maybe adding that redundant reference might fix the problem too, as it shouldn't hurt anything for it to be there. Hopefully we can find the issue asap. I'll keep you posted.
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Sorry, I don't have developer mode access either.
EDIT: The amphibian version is fine here too, it's just the Cargomaster that has the issue.
I have deleted the Caravan file and reinstalled from the Marketplace several times. -
@ploodovic I suppose there could be something wrong with our MSFS 2020 Marketplace package too, but I find that unlikely. Just Flight assembles these packages for me, and test them, so I will inquire. Maybe adding that redundant reference might fix the problem too, as it shouldn't hurt anything for it to be there. Hopefully we can find the issue asap. I'll keep you posted.
@Black-Square I tried to reinstall the Cargomaster, but it made no difference. Also, I’m not sure if it adds any additional information, but I took a screenshot from the hangar as well. Looks about the same.
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Thanks for getting back to me, both of you. The screenshots really help. I'm very confident of what's happening here. We just have to figure out why the link to the template file is not being made. Given what you've told me, this seems like a single point of failure to investigate, so hopefully we can figure it out quickly.
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Working with my blind hypothesis above, we are awaiting a new XBOX build to be approved that will hopefully fix the issue. I will let you guys know as soon as I know!
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@arnage1998 @julio71 @ploodovic Oh, I just heard back, actually! Sounds like the problem is fixed! Of course, this is very concerning to me that something so fundamental would be different on one specific version of the simulator... but at least we know what it is now.
Thanks for your help, guys!
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@arnage1998 @julio71 @ploodovic Oh, I just heard back, actually! Sounds like the problem is fixed! Of course, this is very concerning to me that something so fundamental would be different on one specific version of the simulator... but at least we know what it is now.
Thanks for your help, guys!
@Black-Square I do almost all my flying in 2024 these days, so it didn’t really affect me. Nonetheless, I’m glad it’s getting fixed, and that I could be of some help.
I’m hauling cargo in Hawaii, US west coast, and the Caribbean. Love this plane!
