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  6. Starship 2024 installer not launching past initial screen

Starship 2024 installer not launching past initial screen

Scheduled Pinned Locked Moved Starship
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  • F Offline
    F Offline
    ftzzzz
    wrote last edited by
    #6

    Yep, i can't activate my product
    alt text

    1 Reply Last reply
    1
    • Black SquareB Offline
      Black SquareB Offline
      Black Square
      Black Square Developer
      wrote last edited by
      #7

      I just emailed the release coordinator about this. I have nothing to do with the installer, but hopefully we can get to the bottom of this very quickly!

      1 Reply Last reply
      3
      • S Online
        S Online
        Sunake
        wrote last edited by
        #8

        Yeah me too. Hopefully it gets sorted soon.

        1 Reply Last reply
        0
        • A Offline
          A Offline
          ADFGVX
          wrote last edited by
          #9

          I get code 404-product not available for customer, all the time

          1 Reply Last reply
          2
          • P Offline
            P Offline
            Padinn
            wrote last edited by
            #10

            Same issue here. Says unavailable for customer.

            1 Reply Last reply
            0
            • A Offline
              A Offline
              ADFGVX
              wrote last edited by
              #11

              really, really disaappointing

              1 Reply Last reply
              0
              • S Offline
                S Offline
                sternn
                wrote last edited by
                #12

                The installer wont even work

                1 Reply Last reply
                0
                • S Offline
                  S Offline
                  stuart11n
                  wrote last edited by stuart11n
                  #13
                  1. Installer starts, I give it permission to proceed and it just sits there in the taskbar doing nothing...
                  1 Reply Last reply
                  0
                  • Z Offline
                    Z Offline
                    Zaki87
                    wrote last edited by
                    #14

                    Same Here, hopefully a fast fix will happen now

                    1 Reply Last reply
                    0
                    • N Offline
                      N Offline
                      neinnunb
                      wrote last edited by
                      #15

                      Hello. I am on the same boat. Assuming support is getting allot of reports about it, so I guess I'll just wait for a resolution.

                      1 Reply Last reply
                      0
                      • MartynM Offline
                        MartynM Offline
                        Martyn
                        JF Staff
                        wrote last edited by
                        #16

                        Please try downloading the latest installers (ending in ‘a’) if you were encountering the issue with the originals.

                        Martyn - Development Manager

                        1 Reply Last reply
                        0
                        • N Offline
                          N Offline
                          Noob21
                          wrote last edited by
                          #17

                          nick crashed the servers again
                          lol
                          congrats on the release, I know it's been a long time coming

                          1 Reply Last reply
                          0
                          • N Offline
                            N Offline
                            neinnunb
                            wrote last edited by
                            #18

                            New installer works. I am passed the login. Thanks!

                            1 Reply Last reply
                            2
                            • F Offline
                              F Offline
                              ftzzzz
                              wrote last edited by
                              #19

                              Weeeee, new installer works. Thank you.

                              1 Reply Last reply
                              0
                              • Z Offline
                                Z Offline
                                Zaki87
                                wrote last edited by
                                #20

                                Thank you for the fast fix! works!

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                                0
                                • J Offline
                                  J Offline
                                  Jabba87
                                  wrote last edited by
                                  #21

                                  The new installer still does not work for me.

                                  1 Reply Last reply
                                  1
                                  • O Offline
                                    O Offline
                                    Outermarker
                                    wrote last edited by
                                    #22

                                    Not working for me unfortunately, same situation as before.

                                    1 Reply Last reply
                                    3
                                    • A Offline
                                      A Offline
                                      AstroBriggs
                                      wrote last edited by
                                      #23

                                      Same results for msfs 2024 for me as well

                                      1 Reply Last reply
                                      0
                                      • MartynM Offline
                                        MartynM Offline
                                        Martyn
                                        JF Staff
                                        wrote last edited by
                                        #24

                                        Please note that this is a large EXE installer and therefore there will be a delay before the installer window pops up. If it doesn't happen after a minute or two then please contact the support team.

                                        Martyn - Just Flight

                                        Martyn - Development Manager

                                        1 Reply Last reply
                                        0
                                        • A Offline
                                          A Offline
                                          AstroBriggs
                                          wrote last edited by
                                          #25

                                          Same results for msfs 2024, installer not working as intended even with Rev A

                                          1 Reply Last reply
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