@R_Aldrich said in Missing/incomplete features?:
@Derek
Well, I didn't ask, as I had already been to the JF support system and there is no mention of refund requests anywhere, SO maybe you should get with your web developer and fix that, too.
Not sure how we would mention 'refund requests'. If you have a problem, contact support and, as we say in our Ts and Cs, if we can't get you working we will make sure you aren't out of pocket.
You can disagree all you like, but the bullet points on your product page list features that are not available, or not functioning, and your manual has huge holes in it regarding the advertised customization. not to mention the dead buttons for editing aircraft and importing/exporting. Then there's the non-populating drop down menu boxes in ALL of the aircraft modification sections, having to restart the program completely for the aircraft list to repopulate from the changes you've made before creating flight plans for said aircraft (otherwise you have to retype all the flightplans because the new aircraft are simply shown as N/A). There is no modification of the "included" GA flightplans, nor do said flightplans include several models that are contained within the supplied fleet of ai models. There is no method to import any existing schedules, which EVERY single AI management program released (payware OR freeware) has had available since AI traffic was first available with custom tracks in FS98.
Shall I really go on picking this thing apart?
Of course you may, but it doesn't seem to be the general view.
I might have reacted differently had you bothered to respond initially, and point things in the right direction, but you chose to ignore it (and your other responses in the forums since the OP confirm you chose to ignore it) until I reached my final level of frustration after days of fighting with your "program" trying to get it to work. I find your early access forums closed, and indications that you've gone RTM, yet still sell it as EA (make up your mind). And that points even more to amateur hour product development.
We don't provide support via forums. Happy to respond to any chat and discussions in the forum but we can't do proper support. We do try to make that as clear as possible.
And if your current crop of customers only expect to import your schedules and nothing else, then fine, because yes, there are those out there that only care that they have the most up-to-date schedules available, or the most comprehensive list of airliners, and others such as UT Live and AIG don't keep up with the schedules as fast as some would like. But I expect the customization options that are described in your product page, and I guess that maybe nobody else does, or if they do, it is as an afterthought, not their primary purpose. So I guess that makes me different than all of your previous customers, because I want a product that delivers on all of the things it advertises, especially if it is the most expensive in its' category (UT Live is $44 and My Traffic 2013 is $40), and that it delivers value, which even throwing out the customization, TG falls short: 48,408 flight plans as shown on the startup screen, compared to 600,000+ for UTL, and 800,000+ for MT2013, with UTL having GA flightplans, and MT2013 having both GA and Military flightplans included).
So, be smug all you want. all you've offered is a restricted Traffic Database Builder, which I can't remember Microsoft offering commercial distribution third party licences for, and as I recall distribution originally required purchase of FSX Deluxe, Acceleration, or Gold Edition and was not available free to the public, with flight schedules you purchased from somebody, and a pretty UI... And now that I've gone there, I see Martin Wright's dll's in the directory, but no mention of him in the manual, and i rather doubt that Richard Slater chose exactly the same file names for dll's that he programmed as Martin did...
Martin works for Just Flight - not sure what point you are making. We don't tend to credit our own team - usually just freelancers and third parties that have contributed.
Nobody else may be able, or even want to see this for what it is, but you don't live up to your own selling points, and I found that out after parting with my money.
Now, IF this is all just a misunderstanding, please point to me where your unnoticed features are, and how to use them, and maybe I'll cool my jets a bit. But I rather suspect that they are indeed non-existant, and you were just too lazy to eliminate them from your product page, and willing to take the chance that someone will buy the thing and then just roundfile it without saying anything, and assuming, like I do, that there are no refunds available once the software has been installed and used, since there is nothing on the JF support page indicating that said refunds are indeed available, probably (to use the overused and pathetic excuse) due to potential piracy concerns.
No, we don't offer refunds unless people have a problem. As I say, if you have a problem we always ask you to contact support and, if we can't fix it, we will ensure you aren't out of pocket.
Again, sorry to hear you are unhappy but that's not our intention and we are confident that the majority of our users don't see things the same way.
