Comments, Feedback & Suggestions

@LostPilot said in Support ticket handling: As a Zendesk admin and support lead for a software company, Keep an eye on our SM feeds. You might be just what we're looking for. As an aside, regarding merging of tickets, it really depends on the subject. Customer A - submits ticket about paint textures on wings, another one about colour of propeller and a third one about incorrect seat material, for the same newly released aircraft. Support - ascertain there is not an RTFM fix and that they're probably bugs, merge the lot and pass to developers. Customer B - submits ticket on paint textures on wings and another one about RPM gauge going backwards and a third one about hearing sound from a multi-engine jet coming from his GA aircraft. Support - stick first one in the 'probable bugs' pile to be fixed by devs and merge the other two for support to deal with, because they are likely to be both related to his installation or setup. Make sense? There are no rules, really. You just have to treat each case individually. If you have a new release it is often simpler to merge all the 'possible bug' tickets from a customer than try to herd cats and treat each one as if it was coming from a different person.

[image: a0bbf658-c83e-458c-be72-6571eb9e688f.jpg] [image: 6b916e72-013f-433b-be4f-e73487c05c3f.jpg]

@tee158 said in F-15 for msfs needs work , will updates be rolling out soon?: f-15 updates ,please First update is done and being tested. Should be ready after the weekend.

Strangely enough I now see the Gift Card option at payment now that I've reset password, but I honestly didn't have that option before. This is what I was confronted with initially, just payment selection but no gift card option. Was it from the account not activating properly or something like that? [image: 9ca35f0c-6088-4ea0-8094-9a94cb06f943.PNG] Anyway, it shows up now. Thanks for your help

Hi, i've report a ticket at 3Dzug since 5months and i've any news for an update on the BR05... Could you see if 3Dzug work on a fix for this train?

I would like to see them finish the P3Dv5 version as i still use the sim, i do have MSFS but to me it`s a VFR i candy sim that will go down well with gamers on the XBOX , they have spent so much time on camera and drone key commands that can be used on a game controller.

@mexusa12 said in VOLARIS AND AEROMAR FOR MEXICO: I need more information and how to add the aircraft with the volaris livery I try ADD livery i select a320 and volaris livery acts like is installing the livery but nothing shows?? I try to edit the file no luck documents/TrafficGlobal/a320 and 321 both have volaris liveries but no luck if some one can add theme and let me know the configuration thank you Leo M

@AlbinoKiwiaboo Best really to visit sites where repainters are present, Avsim perhaps. It's not something we're going to be able to accommodate at the moment I'm afraid, hands full with many other projects. Sorry about that.