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  6. Starship 2024 installer not launching past initial screen

Starship 2024 installer not launching past initial screen

Scheduled Pinned Locked Moved Starship
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  • O Online
    O Online
    Outermarker
    wrote last edited by Outermarker
    #1

    Hi, is anyone else having issues with the installer for 2024?
    I get the initial small rectangle with the green loading bar but after that closes nothing happens. The Installshield Wizard is open in the taskbar but no Installer appears. I've already redownloaded, rebooted my PC without luck. Never had any issues with JF installers before.

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    5
    • H Offline
      H Offline
      HadronFlux
      wrote last edited by
      #2

      I get the initial "login to activate" but it gives an error and says it can't activate.

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      0
      • J Offline
        J Offline
        Jerrfyloob
        wrote last edited by
        #3

        Same. How disappointing

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        • J Offline
          J Offline
          Jabba87
          wrote last edited by
          #4

          Same for me. I tried to run it as administrator, but that did not help either.

          1 Reply Last reply
          0
          • F Offline
            F Offline
            Faerblaed
            wrote last edited by
            #5

            Same for me, first window pops and says something about loading the installer then just disapears, the installer exe still running in the background but it seems to do nothing

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            0
            • F Offline
              F Offline
              ftzzzz
              wrote last edited by
              #6

              Yep, i can't activate my product
              alt text

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              1
              • Black SquareB Offline
                Black SquareB Offline
                Black Square
                Black Square Developer
                wrote last edited by
                #7

                I just emailed the release coordinator about this. I have nothing to do with the installer, but hopefully we can get to the bottom of this very quickly!

                1 Reply Last reply
                3
                • S Online
                  S Online
                  Sunake
                  wrote last edited by
                  #8

                  Yeah me too. Hopefully it gets sorted soon.

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                  0
                  • A Offline
                    A Offline
                    ADFGVX
                    wrote last edited by
                    #9

                    I get code 404-product not available for customer, all the time

                    1 Reply Last reply
                    2
                    • P Offline
                      P Offline
                      Padinn
                      wrote last edited by
                      #10

                      Same issue here. Says unavailable for customer.

                      1 Reply Last reply
                      0
                      • A Offline
                        A Offline
                        ADFGVX
                        wrote last edited by
                        #11

                        really, really disaappointing

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                        0
                        • S Offline
                          S Offline
                          sternn
                          wrote last edited by
                          #12

                          The installer wont even work

                          1 Reply Last reply
                          0
                          • S Offline
                            S Offline
                            stuart11n
                            wrote last edited by stuart11n
                            #13
                            1. Installer starts, I give it permission to proceed and it just sits there in the taskbar doing nothing...
                            1 Reply Last reply
                            0
                            • Z Offline
                              Z Offline
                              Zaki87
                              wrote last edited by
                              #14

                              Same Here, hopefully a fast fix will happen now

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                              0
                              • N Offline
                                N Offline
                                neinnunb
                                wrote last edited by
                                #15

                                Hello. I am on the same boat. Assuming support is getting allot of reports about it, so I guess I'll just wait for a resolution.

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                                0
                                • MartynM Offline
                                  MartynM Offline
                                  Martyn
                                  JF Staff
                                  wrote last edited by
                                  #16

                                  Please try downloading the latest installers (ending in ‘a’) if you were encountering the issue with the originals.

                                  Martyn - Development Manager

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                                  0
                                  • N Offline
                                    N Offline
                                    Noob21
                                    wrote last edited by
                                    #17

                                    nick crashed the servers again
                                    lol
                                    congrats on the release, I know it's been a long time coming

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                                    0
                                    • N Offline
                                      N Offline
                                      neinnunb
                                      wrote last edited by
                                      #18

                                      New installer works. I am passed the login. Thanks!

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                                      2
                                      • F Offline
                                        F Offline
                                        ftzzzz
                                        wrote last edited by
                                        #19

                                        Weeeee, new installer works. Thank you.

                                        1 Reply Last reply
                                        0
                                        • Z Offline
                                          Z Offline
                                          Zaki87
                                          wrote last edited by
                                          #20

                                          Thank you for the fast fix! works!

                                          1 Reply Last reply
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