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Can't log in to my support account

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  • W Offline
    W Offline
    WalterBeech
    wrote on last edited by
    #1

    Hello,

    I was trying to recover my password, but I can't get my e-mail identified.
    The site just replies "Sorry, but we've not been able to find the email address", however, I know it's correct, because I found older e-mails from support in my mailbox.

    Was my account deleted for some reason?

    V 1 Reply Last reply
    0
    • W WalterBeech

      Hello,

      I was trying to recover my password, but I can't get my e-mail identified.
      The site just replies "Sorry, but we've not been able to find the email address", however, I know it's correct, because I found older e-mails from support in my mailbox.

      Was my account deleted for some reason?

      V Offline
      V Offline
      Voice of Reason
      JF Staff
      wrote on last edited by ch0llis
      #2

      @walterbeech Please get in touch with support who will be able assist you with this, rest assured.

      https://support.justflight.com/support/home

      W 1 Reply Last reply
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      • V Voice of Reason

        @walterbeech Please get in touch with support who will be able assist you with this, rest assured.

        https://support.justflight.com/support/home

        W Offline
        W Offline
        WalterBeech
        wrote on last edited by
        #3

        @Voice-of-Reason Thank you for the response, but how can I do that? Every support operation requires a login and I cannot recover my password.

        DerekD 1 Reply Last reply
        0
        • W WalterBeech

          @Voice-of-Reason Thank you for the response, but how can I do that? Every support operation requires a login and I cannot recover my password.

          DerekD Online
          DerekD Online
          Derek
          JF Staff
          wrote on last edited by Derek
          #4

          @walterbeech said in Can't log in to my support account:

          @Voice-of-Reason Thank you for the response, but how can I do that? Every support operation requires a login and I cannot recover my password.

          The main support page on the JF or JT website explains how to contact Just Flight or Just Trains if you don't have an account:

          https://www.justflight.com/support

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