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Hello ... just purchased TG and I have no key ...

Scheduled Pinned Locked Moved X-Plane Products
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  • C Offline
    C Offline
    CaptainClapton
    wrote on last edited by
    #1

    How long does it take to receive a key?
    I hope it comes by email because during the purchase process I did not notice a key.

    The purchase process was a bit tacky. I had to keep my bank customer support person on the phone to help me to get the transaction to go through. Strange!

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  • DerekD Online
    DerekD Online
    Derek JF Staff
    wrote on last edited by
    #2

    Strange indeed.

    Full instructions are sent by email once the purchase is made. If you don't have those, check your spam folder.

    To access the key you need to log in to a JF account. If you didn't create one when making your purchase go here:

    https://www.justflight.com/account/login?returnurl=/account

    Choose 'forgotten password' and this will allow you to set a password and access your account.

    If you have any further problems, Just Flight has a support section on its website:

    https://support.justflight.com/support/home

    https://support.justflight.com/support/solutions/articles/17000064728-where-is-my-order-

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  • C Offline
    C Offline
    CaptainClapton
    wrote on last edited by CaptainClapton
    #3

    Ah! I see! I now have an activation key. Sorry to have bothered you. My fault!

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