Update 0.2.3 unable to install

Rich

We are currently looking into what is causing some users to not be able to install the latest version of the 146.
As a short term solution you should be able to resolve the problem in the following way:
Ensure you have closed the Add or Remove Programs window.
Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

You should then be able to install the 146 Professional again.

Alternatively if you get in touch with our support team they will be able to supply you with an automated method

Aseinsha

Same issue, cant even uninstall the old version...

@Rich workaround worked though, thanks Rich!

Mark

Hi all,

Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we provide an update as soon as we know more.

For those who haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

If anyone is having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: Just Flight - Support

Apologies for the inconvenience.

Mark - Just Flight

regis9

I had the same issue and submitted a ticket, however the workaround worked. Thanks

mmcmah

What worked for me was running the prior installer (which I still had on hand), and selecting Uninstall in the dialog. After that, I was able to install the new version.

The Windows dialog for uninstalling the program was useless.

Woolies

Yes, couldn't uninstall old version due to missing uninstaller. However the workaround from Rich worked and new version is now installed. Many thanks.

neinnunb

I had the same issue. Deleting "{94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}" removed my impasse.

Razalom

Glad I found this as this was driving me a little crazy. Workaround did the job so thanks

legranja

I am having exactly the same problem here.

Derek

@legranja

Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we will provide an update as soon as we know more.

If you haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

Apologies for the inconvenience.

zneham

This method worked for me,

Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

Thanks

fly60

@Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

So I am unable to install the new update.

Derek

@fly60

If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

Apologies for the inconvenience.

fly60

@Derek Hi Derek, Yes I have opened a ticket with support, cheers

ashturn

@JF Staff,

The issue isn't with the v0.2.3 installer exactly. The actual issue relates to the previous update in June 2024 and it's only come to surface now. The v0.2.2 installer installed the BAe146 as v2.2

See screenshot from Installed Apps:

It is thus not possible to use the InstallerShield Wizard in the Installed Apps to uninstall the aircraft either, because that wizard thinks it is older than what is installed. It thinks what is installed is 2.02.000 when the wizard is 0.2.0.

See screenshot when running the wizard to try uninstalling:

The same issue then arises when trying to install the new v0.2.3 update because again, the 146 was last installed as v2.2 when the update wizard is trying to install v0.2.3

See screenshot when running the v0.2.3 updater wizard (note this is the v1.2.3 wizard that was just shared on Contrail as an attempt to fix the issue, but still fails):

There are two solutions that will resolve this for everyone (without requiring to manually edit/delete system files).

The versioning gets simply bumped up for this update and all future updates. So v0.2.3 becomes v2.3.0, and then future updates are greater than this number. No matter what is chosen, it must be greater than v2.2.
It gets written into the installer logic to have the option of forcing the install anyway, irrespective of installed version.

I've seen the advice given by @Rich for manually deleting, but I will not be doing these steps as I want to see and test that this issue is fixed properly.

Thanks,
Ashleigh

fly60

@ashturn This makes perfect sense, the version numbers are the issue and needs to be fixed. I for one will not be purchasing the RJ Pro before this issue is resolved properly.

thecosmicfrog

Same issue here. Also can't uninstall 0.2.2 and the directory {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} doesn't exist on my system.

pusakkilat

@thecosmicfrog check this directory {85638762-DA3E-4E2C-850A-53ABB81CEFFC}. Should have Just Flight icon inside

ashturn

A tool has now been made available to uninstall JustFlight products that are finding it not possible to remove old versions. The tool is on the support website at:
https://support.justflight.com/support/solutions/articles/17000143340-i-am-being-told-i-have-an-earlier-version-so-unable-to-uninstall