Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
Collapse
Just Flight Community Forum
  1. Home
  2. Just Flight
  3. MSFS Products
  4. 146 Professional
  5. Update 0.2.3 unable to install

Update 0.2.3 unable to install

Scheduled Pinned Locked Moved 146 Professional
26 Posts 20 Posters 2.8k Views 2 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • R Offline
    R Offline
    Razalom
    wrote on last edited by Razalom
    #15

    Glad I found this as this was driving me a little crazy. Workaround did the job so thanks

    1 Reply Last reply
    0
    • L Offline
      L Offline
      legranja
      wrote on last edited by
      #16

      I am having exactly the same problem here.

      DerekD 1 Reply Last reply
      0
      • L legranja

        I am having exactly the same problem here.

        DerekD Online
        DerekD Online
        Derek
        JF Staff
        wrote on last edited by Derek
        #17

        @legranja

        Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we will provide an update as soon as we know more.

        If you haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

        If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

        Apologies for the inconvenience.

        1 Reply Last reply
        0
        • Z Offline
          Z Offline
          zneham
          wrote on last edited by
          #18

          This method worked for me,

          Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
          Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

          Thanks

          1 Reply Last reply
          0
          • RichR Rich

            We are currently looking into what is causing some users to not be able to install the latest version of the 146.
            As a short term solution you should be able to resolve the problem in the following way:
            Ensure you have closed the Add or Remove Programs window.
            Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
            Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

            You should then be able to install the 146 Professional again.

            Alternatively if you get in touch with our support team they will be able to supply you with an automated method

            F Offline
            F Offline
            fly60
            wrote on last edited by
            #19

            @Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

            So I am unable to install the new update.

            DerekD 1 Reply Last reply
            0
            • F fly60

              @Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

              So I am unable to install the new update.

              DerekD Online
              DerekD Online
              Derek
              JF Staff
              wrote on last edited by
              #20

              @fly60

              If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

              Apologies for the inconvenience.

              F 1 Reply Last reply
              0
              • DerekD Derek

                @fly60

                If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

                Apologies for the inconvenience.

                F Offline
                F Offline
                fly60
                wrote on last edited by
                #21

                @Derek Hi Derek, Yes I have opened a ticket with support, cheers

                1 Reply Last reply
                0
                • A Offline
                  A Offline
                  ashturn
                  wrote on last edited by ashturn
                  #22

                  @JF Staff,

                  The issue isn't with the v0.2.3 installer exactly. The actual issue relates to the previous update in June 2024 and it's only come to surface now. The v0.2.2 installer installed the BAe146 as v2.2

                  See screenshot from Installed Apps:
                  bfdbc040-f01d-42f3-9343-9de7f73b7295-image.png

                  It is thus not possible to use the InstallerShield Wizard in the Installed Apps to uninstall the aircraft either, because that wizard thinks it is older than what is installed. It thinks what is installed is 2.02.000 when the wizard is 0.2.0.

                  See screenshot when running the wizard to try uninstalling:
                  c6fe29a4-ef6c-4342-ba3c-a14c0a8bc9b7-image.png

                  The same issue then arises when trying to install the new v0.2.3 update because again, the 146 was last installed as v2.2 when the update wizard is trying to install v0.2.3

                  See screenshot when running the v0.2.3 updater wizard (note this is the v1.2.3 wizard that was just shared on Contrail as an attempt to fix the issue, but still fails):
                  b0cca6cd-b980-4f67-90b6-7b6dd8fa8a1b-image.png

                  There are two solutions that will resolve this for everyone (without requiring to manually edit/delete system files).

                  1. The versioning gets simply bumped up for this update and all future updates. So v0.2.3 becomes v2.3.0, and then future updates are greater than this number. No matter what is chosen, it must be greater than v2.2.
                  2. It gets written into the installer logic to have the option of forcing the install anyway, irrespective of installed version.

                  I've seen the advice given by @Rich for manually deleting, but I will not be doing these steps as I want to see and test that this issue is fixed properly.

                  Thanks,
                  Ashleigh

                  F 1 Reply Last reply
                  0
                  • A ashturn

                    @JF Staff,

                    The issue isn't with the v0.2.3 installer exactly. The actual issue relates to the previous update in June 2024 and it's only come to surface now. The v0.2.2 installer installed the BAe146 as v2.2

                    See screenshot from Installed Apps:
                    bfdbc040-f01d-42f3-9343-9de7f73b7295-image.png

                    It is thus not possible to use the InstallerShield Wizard in the Installed Apps to uninstall the aircraft either, because that wizard thinks it is older than what is installed. It thinks what is installed is 2.02.000 when the wizard is 0.2.0.

                    See screenshot when running the wizard to try uninstalling:
                    c6fe29a4-ef6c-4342-ba3c-a14c0a8bc9b7-image.png

                    The same issue then arises when trying to install the new v0.2.3 update because again, the 146 was last installed as v2.2 when the update wizard is trying to install v0.2.3

                    See screenshot when running the v0.2.3 updater wizard (note this is the v1.2.3 wizard that was just shared on Contrail as an attempt to fix the issue, but still fails):
                    b0cca6cd-b980-4f67-90b6-7b6dd8fa8a1b-image.png

                    There are two solutions that will resolve this for everyone (without requiring to manually edit/delete system files).

                    1. The versioning gets simply bumped up for this update and all future updates. So v0.2.3 becomes v2.3.0, and then future updates are greater than this number. No matter what is chosen, it must be greater than v2.2.
                    2. It gets written into the installer logic to have the option of forcing the install anyway, irrespective of installed version.

                    I've seen the advice given by @Rich for manually deleting, but I will not be doing these steps as I want to see and test that this issue is fixed properly.

                    Thanks,
                    Ashleigh

                    F Offline
                    F Offline
                    fly60
                    wrote on last edited by
                    #23

                    @ashturn This makes perfect sense, the version numbers are the issue and needs to be fixed. I for one will not be purchasing the RJ Pro before this issue is resolved properly.

                    1 Reply Last reply
                    0
                    • T Offline
                      T Offline
                      thecosmicfrog
                      wrote on last edited by
                      #24

                      Same issue here. Also can't uninstall 0.2.2 and the directory {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} doesn't exist on my system.

                      P 1 Reply Last reply
                      0
                      • T thecosmicfrog

                        Same issue here. Also can't uninstall 0.2.2 and the directory {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} doesn't exist on my system.

                        P Offline
                        P Offline
                        pusakkilat
                        wrote on last edited by
                        #25

                        @thecosmicfrog check this directory {85638762-DA3E-4E2C-850A-53ABB81CEFFC}. Should have Just Flight icon inside
                        979f4406-6f8a-417f-83b5-4eb2a521fd55-image.png

                        1 Reply Last reply
                        0
                        • A Offline
                          A Offline
                          ashturn
                          wrote on last edited by ashturn
                          #26

                          A tool has now been made available to uninstall JustFlight products that are finding it not possible to remove old versions. The tool is on the support website at:
                          https://support.justflight.com/support/solutions/articles/17000143340-i-am-being-told-i-have-an-earlier-version-so-unable-to-uninstall

                          1 Reply Last reply
                          0
                          Reply
                          • Reply as topic
                          Log in to reply
                          • Oldest to Newest
                          • Newest to Oldest
                          • Most Votes


                          • Login

                          • Don't have an account? Register

                          • Login or register to search.
                          • First post
                            Last post
                          0
                          • Categories
                          • Recent
                          • Tags
                          • Popular
                          • Users