Update 0.2.3 unable to install

Highlander_821

Same issue here.

poxbottle

Same issue here

Woolies

Yep, same issue

HumongoDongo

Just uninstall the old one via the uninstaller (apps and features) then run the new installer. That worked for me.

jfri

@HumongoDongo said in Update 0.2.3 unable to install:

Just uninstall the old one via the uninstaller (apps and features) then run the new installer. That worked for me.

Does not work for me

jfri

Why is the version not called 1.2.3 instead of 0.2.3 ?

Rich

We are currently looking into what is causing some users to not be able to install the latest version of the 146.
As a short term solution you should be able to resolve the problem in the following way:
Ensure you have closed the Add or Remove Programs window.
Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

You should then be able to install the 146 Professional again.

Alternatively if you get in touch with our support team they will be able to supply you with an automated method

Aseinsha

Same issue, cant even uninstall the old version...

@Rich workaround worked though, thanks Rich!

Mark

Hi all,

Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we provide an update as soon as we know more.

For those who haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

If anyone is having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: Just Flight - Support

Apologies for the inconvenience.

Mark - Just Flight

regis9

I had the same issue and submitted a ticket, however the workaround worked. Thanks

mmcmah

What worked for me was running the prior installer (which I still had on hand), and selecting Uninstall in the dialog. After that, I was able to install the new version.

The Windows dialog for uninstalling the program was useless.

Woolies

Yes, couldn't uninstall old version due to missing uninstaller. However the workaround from Rich worked and new version is now installed. Many thanks.

neinnunb

I had the same issue. Deleting "{94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}" removed my impasse.

Razalom

Glad I found this as this was driving me a little crazy. Workaround did the job so thanks

legranja

I am having exactly the same problem here.

Derek

@legranja

Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we will provide an update as soon as we know more.

If you haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

Apologies for the inconvenience.

zneham

This method worked for me,

Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

Thanks

fly60

@Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

So I am unable to install the new update.

Derek

@fly60

If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

Apologies for the inconvenience.

fly60

@Derek Hi Derek, Yes I have opened a ticket with support, cheers