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Tablet Screen Blank

Scheduled Pinned Locked Moved Piston & Turbine Dukes
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  • Black SquareB Offline
    Black SquareB Offline
    Black Square
    Black Square Developer
    wrote on last edited by
    #13

    Thank you for being descriptive about the problem you're experiencing. Whenever tech support receives tickets were the weather radar screen is stuck like that, it is indicative of an avionics server crash. This is almost always caused by a mod conflict. If you've recently made the recommended change to the WT GNS 530/430, that could also be a possible source of error.

    I recommend first trying the aircraft with a completely empty community folder. If that does work, let me know and we can troubleshoot together. Support may also have some recommendations, as they've gotten quite good at troubleshooting mod conflicts with my other aircraft.

    C U 2 Replies Last reply
    0
    • Black SquareB Black Square

      Thank you for being descriptive about the problem you're experiencing. Whenever tech support receives tickets were the weather radar screen is stuck like that, it is indicative of an avionics server crash. This is almost always caused by a mod conflict. If you've recently made the recommended change to the WT GNS 530/430, that could also be a possible source of error.

      I recommend first trying the aircraft with a completely empty community folder. If that does work, let me know and we can troubleshoot together. Support may also have some recommendations, as they've gotten quite good at troubleshooting mod conflicts with my other aircraft.

      C Offline
      C Offline
      cosnowboarder_777
      wrote on last edited by
      #14

      @Black-Square said in Tablet Screen Blank:

      Thank you for being descriptive about the problem you're experiencing. Whenever tech support receives tickets were the weather radar screen is stuck like that, it is indicative of an avionics server crash. This is almost always caused by a mod conflict. If you've recently made the recommended change to the WT GNS 530/430, that could also be a possible source of error.

      I recommend first trying the aircraft with a completely empty community folder. If that does work, let me know and we can troubleshoot together. Support may also have some recommendations, as they've gotten quite good at troubleshooting mod conflicts with my other aircraft.

      I cleared out my community folder and that did not help the situation. I didn't have a lot of mods other than scenery. I did recently do the patch, how would I know if it wasn't done correctly?

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      • Black SquareB Offline
        Black SquareB Offline
        Black Square
        Black Square Developer
        wrote on last edited by
        #15

        Have you tried loading the GNS 530 in another aircraft, like the default C172 Classic? You could also revert the patch (hopefully you saved a copy of the original files. If not, you could delete the WT530.js, and the simulator should download a fresh copy next time it loads). This might allow the avionics to load so you can see if that was the problem, but you will still need to make the patch correctly for the autopilot to work as expected.

        C 1 Reply Last reply
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        • Black SquareB Black Square

          Have you tried loading the GNS 530 in another aircraft, like the default C172 Classic? You could also revert the patch (hopefully you saved a copy of the original files. If not, you could delete the WT530.js, and the simulator should download a fresh copy next time it loads). This might allow the avionics to load so you can see if that was the problem, but you will still need to make the patch correctly for the autopilot to work as expected.

          C Offline
          C Offline
          cosnowboarder_777
          wrote on last edited by
          #16

          @Black-Square said in Tablet Screen Blank:

          Have you tried loading the GNS 530 in another aircraft, like the default C172 Classic? You could also revert the patch (hopefully you saved a copy of the original files. If not, you could delete the WT530.js, and the simulator should download a fresh copy next time it loads). This might allow the avionics to load so you can see if that was the problem, but you will still need to make the patch correctly for the autopilot to work as expected.

          Will give that a shot. I did save the original files for those. Will report back my findings.

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          • Black SquareB Black Square

            Thank you for being descriptive about the problem you're experiencing. Whenever tech support receives tickets were the weather radar screen is stuck like that, it is indicative of an avionics server crash. This is almost always caused by a mod conflict. If you've recently made the recommended change to the WT GNS 530/430, that could also be a possible source of error.

            I recommend first trying the aircraft with a completely empty community folder. If that does work, let me know and we can troubleshoot together. Support may also have some recommendations, as they've gotten quite good at troubleshooting mod conflicts with my other aircraft.

            U Offline
            U Offline
            Uli
            wrote on last edited by
            #17

            @Black-Square Don't want to hijack the troubleshooting session, but thank you for the hint with the community folder. In my case I renamed the original folder, after which both duke versions started to work properly after a re-installation. I then tried singling out the one add-on causing the problem. It turned out that "pms50-instrument-gtn750" was most likely the culprit. Might have to do with a parallel installation of the TDS GTNXi module. Now everything works perfectly. Thank you again for the help :)

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            • C Offline
              C Offline
              cosnowboarder_777
              wrote on last edited by
              #18

              So it looks like, I must have not done the patch correctly as it seems to be working now. Hopefully I did the patch correctly this time.

              1 Reply Last reply
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              • Black SquareB Offline
                Black SquareB Offline
                Black Square
                Black Square Developer
                wrote on last edited by Black Square
                #19

                I suspected that might be the case, as I've seen it a few times now. There's a nice little tutorial on the official forums if you have any more trouble. Let me know how it goes!

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                • T Offline
                  T Offline
                  Trissel
                  wrote on last edited by
                  #20

                  I had the same problem, also caused by pms50-instrument-gtn750. I just installed the current version of the gtn750 and everything worked!

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                  • Black SquareB Offline
                    Black SquareB Offline
                    Black Square
                    Black Square Developer
                    wrote on last edited by
                    #21

                    Thanks for letting us know! Almost all of the issues that tech support helps troubleshoot when it comes to avionics trouble are resolved by cleaning and updating GPS addons in the community folder.

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                    • C Offline
                      C Offline
                      cosnowboarder_777
                      wrote on last edited by
                      #22

                      So I did a test with the PMSGTN and the GTN650. Everything seems to be working other than the plane will not follow the GPS track. Is this related to the patch still not being correctly installed?

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