Unable to Install

Fab10

Hi,

I have been trying to install this product but without success.

I receive two errors and a log file link text:

The folder path "Flight Simulation" contains an invalid character.
Setup failed 0x80070643 Fatal error during installation

I have submitted a support request but the up to 96 hour wait is rather too long for a brand new product.

Thanks,
Fabio

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Derek

@Fab10 96 hours is the maximum and does cover us for issues that may take a while to resolve, weekends, holiday backlogs etc.

That error is not something we've seen during testing. Have you got your virus checker running?

Fab10

Sorry, I am eager to get flying, that's all.
I have tried with W10 Defender on and off but with the same result.
Fabio

Derek

@Fab10 Looking at the text file now. Could be a corrupt download but don't quote me....

Fab10

Sadly not, I've just tried a fresh copy but with the same result.
The MSI log file is here:
https://www.dropbox.com/s/aiwy5e7lwlk7296/Traffic_Global_for_X-Plane_20191023181021_000_Traffic_Global_X_Plane.msi.log?dl=0

Derek

@Fab10 Have you sent that to support?

Fab10

Yes, I sent the same link (assuming it was the right file).
Is there anything else for me to try in the interim?
What would happen if I TEMPORARILY renamed my path without a space, installed TGXP11, and then reverted the path name back?
Thanks,
Fabio

Derek

@Fab10 Not sure if that will work. Support will get back to you. The dev is looking into it tonight.

Fab10

OK, thanks. I’m standing by.

Derek

@Fab10 Will reply asap but might not be tonight.

Fab10

Hi,
I know you are all busy with many things, but have you any news?
I have updated the technical support request with more information.
Thanks,
Fabio

Derek

@Fab10 Yes - they are on your case. It is to do with the location of the product. Si will get back to you today.

DinoMC

Right click on exe - Install as Admin

I had the same problem.

-Dean.

ps. sorry, I misread your issue. Good luck. It seems to work very well now.