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Unable to Install

Scheduled Pinned Locked Moved Traffic Global for X-Plane 11
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  • F Fab10

    Sorry, I am eager to get flying, that's all.
    I have tried with W10 Defender on and off but with the same result.
    Fabio

    DerekD Offline
    DerekD Offline
    Derek
    JF Staff
    wrote on last edited by
    #4

    @Fab10 Looking at the text file now. Could be a corrupt download but don't quote me....

    F 1 Reply Last reply
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    • DerekD Derek

      @Fab10 Looking at the text file now. Could be a corrupt download but don't quote me....

      F Offline
      F Offline
      Fab10
      wrote on last edited by
      #5

      Sadly not, I've just tried a fresh copy but with the same result.
      The MSI log file is here:
      https://www.dropbox.com/s/aiwy5e7lwlk7296/Traffic_Global_for_X-Plane_20191023181021_000_Traffic_Global_X_Plane.msi.log?dl=0

      DerekD 1 Reply Last reply
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      • F Fab10

        Sadly not, I've just tried a fresh copy but with the same result.
        The MSI log file is here:
        https://www.dropbox.com/s/aiwy5e7lwlk7296/Traffic_Global_for_X-Plane_20191023181021_000_Traffic_Global_X_Plane.msi.log?dl=0

        DerekD Offline
        DerekD Offline
        Derek
        JF Staff
        wrote on last edited by
        #6

        @Fab10 Have you sent that to support?

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        • F Offline
          F Offline
          Fab10
          wrote on last edited by
          #7

          Yes, I sent the same link (assuming it was the right file).
          Is there anything else for me to try in the interim?
          What would happen if I TEMPORARILY renamed my path without a space, installed TGXP11, and then reverted the path name back?
          Thanks,
          Fabio

          DerekD 1 Reply Last reply
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          • F Fab10

            Yes, I sent the same link (assuming it was the right file).
            Is there anything else for me to try in the interim?
            What would happen if I TEMPORARILY renamed my path without a space, installed TGXP11, and then reverted the path name back?
            Thanks,
            Fabio

            DerekD Offline
            DerekD Offline
            Derek
            JF Staff
            wrote on last edited by
            #8

            @Fab10 Not sure if that will work. Support will get back to you. The dev is looking into it tonight.

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            • DerekD Derek

              @Fab10 Not sure if that will work. Support will get back to you. The dev is looking into it tonight.

              F Offline
              F Offline
              Fab10
              wrote on last edited by
              #9

              OK, thanks. I’m standing by.

              DerekD 1 Reply Last reply
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              • F Fab10

                OK, thanks. I’m standing by.

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #10

                @Fab10 Will reply asap but might not be tonight.

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                • F Offline
                  F Offline
                  Fab10
                  wrote on last edited by
                  #11

                  Hi,
                  I know you are all busy with many things, but have you any news?
                  I have updated the technical support request with more information.
                  Thanks,
                  Fabio

                  DerekD 1 Reply Last reply
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                  • F Fab10

                    Hi,
                    I know you are all busy with many things, but have you any news?
                    I have updated the technical support request with more information.
                    Thanks,
                    Fabio

                    DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote on last edited by
                    #12

                    @Fab10 Yes - they are on your case. It is to do with the location of the product. Si will get back to you today.

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                    • D Offline
                      D Offline
                      DinoMC
                      wrote on last edited by DinoMC
                      #13

                      Right click on exe - Install as Admin

                      I had the same problem.

                      -Dean.

                      ps. sorry, I misread your issue. Good luck. It seems to work very well now.

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