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Unable to Install

Scheduled Pinned Locked Moved Traffic Global for X-Plane 11
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  • F Fab10

    Hi,

    I have been trying to install this product but without success.

    I receive two errors and a log file link text:

    1. The folder path "Flight Simulation" contains an invalid character.
    2. Setup failed 0x80070643 Fatal error during installation

    I have submitted a support request but the up to 96 hour wait is rather too long for a brand new product.

    Thanks,
    Fabio

    Capture II.PNG
    Capture I.PNG

    DerekD Offline
    DerekD Offline
    Derek
    JF Staff
    wrote on last edited by
    #2

    @Fab10 96 hours is the maximum and does cover us for issues that may take a while to resolve, weekends, holiday backlogs etc.

    That error is not something we've seen during testing. Have you got your virus checker running?

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    • F Offline
      F Offline
      Fab10
      wrote on last edited by
      #3

      Sorry, I am eager to get flying, that's all.
      I have tried with W10 Defender on and off but with the same result.
      Fabio

      DerekD 1 Reply Last reply
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      • F Fab10

        Sorry, I am eager to get flying, that's all.
        I have tried with W10 Defender on and off but with the same result.
        Fabio

        DerekD Offline
        DerekD Offline
        Derek
        JF Staff
        wrote on last edited by
        #4

        @Fab10 Looking at the text file now. Could be a corrupt download but don't quote me....

        F 1 Reply Last reply
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        • DerekD Derek

          @Fab10 Looking at the text file now. Could be a corrupt download but don't quote me....

          F Offline
          F Offline
          Fab10
          wrote on last edited by
          #5

          Sadly not, I've just tried a fresh copy but with the same result.
          The MSI log file is here:
          https://www.dropbox.com/s/aiwy5e7lwlk7296/Traffic_Global_for_X-Plane_20191023181021_000_Traffic_Global_X_Plane.msi.log?dl=0

          DerekD 1 Reply Last reply
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          • F Fab10

            Sadly not, I've just tried a fresh copy but with the same result.
            The MSI log file is here:
            https://www.dropbox.com/s/aiwy5e7lwlk7296/Traffic_Global_for_X-Plane_20191023181021_000_Traffic_Global_X_Plane.msi.log?dl=0

            DerekD Offline
            DerekD Offline
            Derek
            JF Staff
            wrote on last edited by
            #6

            @Fab10 Have you sent that to support?

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            • F Offline
              F Offline
              Fab10
              wrote on last edited by
              #7

              Yes, I sent the same link (assuming it was the right file).
              Is there anything else for me to try in the interim?
              What would happen if I TEMPORARILY renamed my path without a space, installed TGXP11, and then reverted the path name back?
              Thanks,
              Fabio

              DerekD 1 Reply Last reply
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              • F Fab10

                Yes, I sent the same link (assuming it was the right file).
                Is there anything else for me to try in the interim?
                What would happen if I TEMPORARILY renamed my path without a space, installed TGXP11, and then reverted the path name back?
                Thanks,
                Fabio

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #8

                @Fab10 Not sure if that will work. Support will get back to you. The dev is looking into it tonight.

                F 1 Reply Last reply
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                • DerekD Derek

                  @Fab10 Not sure if that will work. Support will get back to you. The dev is looking into it tonight.

                  F Offline
                  F Offline
                  Fab10
                  wrote on last edited by
                  #9

                  OK, thanks. I’m standing by.

                  DerekD 1 Reply Last reply
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                  • F Fab10

                    OK, thanks. I’m standing by.

                    DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote on last edited by
                    #10

                    @Fab10 Will reply asap but might not be tonight.

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                    • F Offline
                      F Offline
                      Fab10
                      wrote on last edited by
                      #11

                      Hi,
                      I know you are all busy with many things, but have you any news?
                      I have updated the technical support request with more information.
                      Thanks,
                      Fabio

                      DerekD 1 Reply Last reply
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                      • F Fab10

                        Hi,
                        I know you are all busy with many things, but have you any news?
                        I have updated the technical support request with more information.
                        Thanks,
                        Fabio

                        DerekD Offline
                        DerekD Offline
                        Derek
                        JF Staff
                        wrote on last edited by
                        #12

                        @Fab10 Yes - they are on your case. It is to do with the location of the product. Si will get back to you today.

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                        • D Offline
                          D Offline
                          DinoMC
                          wrote on last edited by DinoMC
                          #13

                          Right click on exe - Install as Admin

                          I had the same problem.

                          -Dean.

                          ps. sorry, I misread your issue. Good luck. It seems to work very well now.

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