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Installer Issue with Met Line Enhancement Pack

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  • D Offline
    D Offline
    Dr_Eddie
    wrote on last edited by
    #1

    Hi there, I decided to update my Metline and S Stock so I could install the new Met Enhancement pack. I get the following message. This computer needs the Microsoft WebView framework installed in order to activate the product. Install now ? I click yes, it then says unknown installer error, click OK and then I get Unable to find a valid version of the product in your account. then it terminates. Great, so basically I can't install the product. Nothing about this in the documentation .

    DerekD 1 Reply Last reply
    0
    • D Dr_Eddie

      Hi there, I decided to update my Metline and S Stock so I could install the new Met Enhancement pack. I get the following message. This computer needs the Microsoft WebView framework installed in order to activate the product. Install now ? I click yes, it then says unknown installer error, click OK and then I get Unable to find a valid version of the product in your account. then it terminates. Great, so basically I can't install the product. Nothing about this in the documentation .

      DerekD Offline
      DerekD Offline
      Derek
      JF Staff
      wrote on last edited by
      #2

      @dr_eddie said in Installer Issue with Met Line Enhancement Pack:

      Hi there, I decided to update my Metline and S Stock so I could install the new Met Enhancement pack. I get the following message. This computer needs the Microsoft WebView framework installed in order to activate the product. Install now ? I click yes, it then says unknown installer error, click OK and then I get Unable to find a valid version of the product in your account. then it terminates. Great, so basically I can't install the product. Nothing about this in the documentation .

      Your best bet would be to contact Just Trains support. There is a link on the website www.justtrains.net

      https://support.justflight.com/support/home

      https://support.justflight.com/support/tickets/new

      D 1 Reply Last reply
      0
      • DerekD Derek

        @dr_eddie said in Installer Issue with Met Line Enhancement Pack:

        Hi there, I decided to update my Metline and S Stock so I could install the new Met Enhancement pack. I get the following message. This computer needs the Microsoft WebView framework installed in order to activate the product. Install now ? I click yes, it then says unknown installer error, click OK and then I get Unable to find a valid version of the product in your account. then it terminates. Great, so basically I can't install the product. Nothing about this in the documentation .

        Your best bet would be to contact Just Trains support. There is a link on the website www.justtrains.net

        https://support.justflight.com/support/home

        https://support.justflight.com/support/tickets/new

        D Offline
        D Offline
        Dr_Eddie
        wrote on last edited by
        #3

        @derek Yep thanks all sorted. If anyone else gets this issue it can be resolved by downloading Microsoft WebView 2 and installing it.

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