Product Support

[Derek]

@cico-pico said in Product Support:

Gent.mi amici, alcuni anni or sono acquistai il "Class 153 Avanzata" ma, dopo alcuni anni d'uso, recentemente dal mio provider sono stato costretto a cambiare l'indirizzo e-mail da "cico.pico@tin.it a "cico.pico@tim.it
In seguito, per problemi a Train Simulator 2022, l'ho dovuto reinstallare ed ora non riesco più a scaricare una copia di "Class 153 Avanzata".
L'addirittura ricomprata, ma per via della maledetta e-mail non ricevo nulla.
Aiuto!
Vanni

If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

[skrysl]

I am a proud owner many of your products. I am also a pc and xbox user and I was hoping I could repurchase some of my planes from the marketplace so that I could use them on xbox. Will the Spring Sale be available in the marketplace?

[Derek]

@skrysl No. Microsoft runs promotions from time to time but the when and what is down to them.

[Voice of Reason]

@skrysl There is a current Spring sale running on the marketplace and it features the majority of our products, many of which are also in the sale on our website. That list of products was agreed with them a couple of weeks back.

[sotiris]

Hi,
I downloaded and installed PA-28-161 today. During test flight, I noticed that there is no ALT HOLD clickspot in my installation (as per manual) and of course no ALT light gets on.
Any ideas why ?

[Derek]

If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.

[sotiris]

Thanks for your reply Derek.
However, I can't log in, as I bought it from Aerosoft.

[Derek]

[sotiris]

Many thanks Derek !

[Pixella]

I was told to post about my problem here, this forum post explains it:
https://community.justflight.com/topic/7708/unknown-light-source-in-cold-and-dark/9

Not sure if this is the right place as I don't seem to be able to open a case or start a topic but this is the link I was given, very confusing.

[Derek]

This post is deleted!

[Derek]

@Pixella

The link to this thread is to explain how to obtain support. As it says above:

*If you need support for any of our products, technical or otherwise, or have problems with ordering or accessing your account, the fastest way to get an answer is to contact our Support Team - https://www.justflight.com/support
You'll find a range of FAQs - some general and some product specific - and if they don't answer your question you can ask a direct question. A 'ticket' will be confirmed as received via email and we'll endeavour to respond within 3 working days.

By all means ask questions in the forum, but these may only be answered by other forum members, our support team aren't monitoring the forum 24/7.*