Echo19 TBM850 Coming Soon!
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Wow! Spamming? That's what I call a "professional" reply! Off to PayPal for a refund. Treat your customer with respect! Totally shocking! I bought something that is apparently broken - yet you immediately point fingers and expect me to detour to Discord! I am not on Discord. First and last purchase from you.
Posting about the same issue several times in rapid succession, while giving us only a few minutes to respond, does count as spamming. That isn’t pointing fingers or dismissing your problem. We’re simply asking for a reasonable opportunity to reply.
We cannot provide proper one-on-one technical support inside a public release and announcement thread. Troubleshooting requires system details, error information, and potentially order information that should be handled through an appropriate support channel.
Discord is not required. I also provided support@echo19audio.com as an alternative. Please email us and allow the team a reasonable amount of time to investigate. We’re willing to help, but we need the opportunity and information to do so.
If you choose to open a PayPal dispute instead of contacting the support address provided, that is your decision, but it would not be accurate to suggest that we refused to assist you.
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Just bought the echo 19 sounds for the tbm and it just wont install.....whats going on...not impressed whatsoever!
The issues should now be resolved. Re-run the installer and let us know.
Also, you look familiar - we already discussed this privately via DM.
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The issues should now be resolved. Re-run the installer and let us know.
Also, you look familiar - we already discussed this privately via DM.
"You look familiar"
And again. Pretty rude. Mate, you are beyond unprofessional. Also, why was it important to add this quite personal piece of info that you discussed this via PM? Why do we all need to know that? The guy just stated something was wrong and that he was not impressed.
"The issues should now be resolved"
Hasn't it worked great for dozens of users? -
"You look familiar"
And again. Pretty rude. Mate, you are beyond unprofessional. Also, why was it important to add this quite personal piece of info that you discussed this via PM? Why do we all need to know that? The guy just stated something was wrong and that he was not impressed.
"The issues should now be resolved"
Hasn't it worked great for dozens of users?I hope you enjoy our hard work on the sounds. Please let us know if you have any further questions or issues.
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@kityatyi Please, any issues with products sold at Just Flight can I ask you get in touch with our support team and they will help you out, be it getting the product working for you or worst case sorting out a refund for you.
Hopefully you'll know by now that the issue is fixed so if you redownload the files and follow the necessary steps it should all be working perfectly fine for you.
Apologies for the initial issues you experienced.
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Wow! Spamming? That's what I call a "professional" reply! Off to PayPal for a refund. Treat your customer with respect! Totally shocking! I bought something that is apparently broken - yet you immediately point fingers and expect me to detour to Discord! I am not on Discord. First and last purchase from you.
This post is deleted! -
If anyone is having issues with the Echo19 sounds not playing (other than the installer itself failing):
It appears that the BKSQ TBM aircraft must be in the Community2024 folder alongside the Echo19 sound files. My BKSQ TBM installer always seems to point it towards Community by default, however everything works after moving bksq-aircraft-tbm850 manually.
Also move any livery folders you were using as well.
