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  6. Messed up fonts if selecting commander 114

Messed up fonts if selecting commander 114

Scheduled Pinned Locked Moved Commander 114
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  • Black SquareB Offline
    Black SquareB Offline
    Black Square
    Black Square Developer
    wrote on last edited by
    #5

    I've never seen anything remotely like this either. How did the installation go? Any errors? I would recommend rerunning the installer as my very first advice.

    1 Reply Last reply
    0
    • J Offline
      J Offline
      jiangnan22406
      wrote on last edited by
      #6

      I installed with "custom path" in the first place. Then I uninstalled it, moved community folder to a short path, reinstalled it with default option. The problem persists.

      J 1 Reply Last reply
      1
      • J Offline
        J Offline
        jiangnan22406
        wrote on last edited by
        #7

        I installed with "custom path" in the first place. Then I uninstalled it, moved community folder to a short path, reinstalled it with default

        Black SquareB DerekD 2 Replies Last reply
        0
        • J jiangnan22406

          I installed with "custom path" in the first place. Then I uninstalled it, moved community folder to a short path, reinstalled it with default

          Black SquareB Offline
          Black SquareB Offline
          Black Square
          Black Square Developer
          wrote on last edited by
          #8

          @jiangnan22406 Sorry you're dealing with this. Never seen anything remotely like it... Please contact Just Flight support about this. They have much more experience with simulator level issues, while I specialize in my specific aircraft. There's a chance they've seen this before with some other addon. I'll write back if I hear anyone else with this issue, or can learn anything myself.

          J 1 Reply Last reply
          0
          • F Offline
            F Offline
            fredgarven
            wrote on last edited by
            #9
            This post is deleted!
            1 Reply Last reply
            0
            • J jiangnan22406

              I installed with "custom path" in the first place. Then I uninstalled it, moved community folder to a short path, reinstalled it with default

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by
              #10

              @jiangnan22406

              This definitely sounds like a problem for Just Flight Support.

              1 Reply Last reply
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              • J Offline
                J Offline
                Jasemelbo
                wrote last edited by
                #11

                I have this exact same issue - only with the Commander installed

                1 Reply Last reply
                0
                • Black SquareB Black Square

                  @jiangnan22406 Sorry you're dealing with this. Never seen anything remotely like it... Please contact Just Flight support about this. They have much more experience with simulator level issues, while I specialize in my specific aircraft. There's a chance they've seen this before with some other addon. I'll write back if I hear anyone else with this issue, or can learn anything myself.

                  J Offline
                  J Offline
                  Jasemelbo
                  wrote last edited by
                  #12

                  @Black-Square Same issue here mate. Exactly the same. Only get this issue with the Commander installed

                  J 1 Reply Last reply
                  0
                  • J jiangnan22406

                    I installed with "custom path" in the first place. Then I uninstalled it, moved community folder to a short path, reinstalled it with default option. The problem persists.

                    J Offline
                    J Offline
                    Jasemelbo
                    wrote last edited by
                    #13

                    @jiangnan22406 Exactly the same here

                    1 Reply Last reply
                    0
                    • DerekD Offline
                      DerekD Offline
                      Derek
                      JF Staff
                      wrote last edited by
                      #14

                      This definitely sounds like a problem for Just Flight Support.

                      J 1 Reply Last reply
                      0
                      • DerekD Derek

                        This definitely sounds like a problem for Just Flight Support.

                        J Offline
                        J Offline
                        Jasemelbo
                        wrote last edited by
                        #15

                        @Derek Should we wait for Blacksquare to get back to us?

                        DerekD 1 Reply Last reply
                        0
                        • J Jasemelbo

                          @Derek Should we wait for Blacksquare to get back to us?

                          DerekD Offline
                          DerekD Offline
                          Derek
                          JF Staff
                          wrote last edited by
                          #16

                          @Jasemelbo

                          If you look at Black Square's post above he suggests contacting support. That way the various instances can be logged and we may be able to work out a pattern.

                          1 Reply Last reply
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                          • J Jasemelbo

                            @Black-Square Same issue here mate. Exactly the same. Only get this issue with the Commander installed

                            J Offline
                            J Offline
                            Jasemelbo
                            wrote last edited by
                            #17

                            Hi mate. I submitted a ticket but heard nothing.

                            DerekD 1 Reply Last reply
                            0
                            • J Jasemelbo

                              Hi mate. I submitted a ticket but heard nothing.

                              DerekD Offline
                              DerekD Offline
                              Derek
                              JF Staff
                              wrote last edited by
                              #18

                              @Jasemelbo

                              What was the ticket number?

                              J 1 Reply Last reply
                              0
                              • DerekD Derek

                                @Jasemelbo

                                What was the ticket number?

                                J Offline
                                J Offline
                                Jasemelbo
                                wrote last edited by
                                #19

                                @Derek 98616

                                DerekD 1 Reply Last reply
                                0
                                • J Jasemelbo

                                  @Derek 98616

                                  DerekD Offline
                                  DerekD Offline
                                  Derek
                                  JF Staff
                                  wrote last edited by
                                  #20

                                  @Jasemelbo

                                  It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.

                                  Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.

                                  J 1 Reply Last reply
                                  0
                                  • DerekD Derek

                                    @Jasemelbo

                                    It looks like that ticket was raised on Sunday, so you won't necessarily hear anything for a day or two and that will most likely be an acknoweldgement that the matter is being loked into. We are a UK-based company and work normal business hours Mon-Fri with some extra coverage on Saturdays.

                                    Looking at the thread above, it doesn't look like there is a 'fix' available. I imagine that support will collate the instances of this and pass the data to Black Square for investigation.

                                    J Offline
                                    J Offline
                                    Jasemelbo
                                    wrote last edited by
                                    #21

                                    @Derek thanks for that. Need to resolve as the aircraft is unflyable with this issue.

                                    Thanks for getting back to me.

                                    DerekD 1 Reply Last reply
                                    0
                                    • J Jasemelbo

                                      @Derek thanks for that. Need to resolve as the aircraft is unflyable with this issue.

                                      Thanks for getting back to me.

                                      DerekD Offline
                                      DerekD Offline
                                      Derek
                                      JF Staff
                                      wrote last edited by
                                      #22

                                      @Jasemelbo

                                      The problem seems to be limited to certain users - not all of them - so may be more difficult to find the common denominator.

                                      J 1 Reply Last reply
                                      0
                                      • DerekD Derek

                                        @Jasemelbo

                                        The problem seems to be limited to certain users - not all of them - so may be more difficult to find the common denominator.

                                        J Offline
                                        J Offline
                                        Jasemelbo
                                        wrote last edited by
                                        #23

                                        @Derek possibly, but either way, need to resolve it.

                                        Cheers.

                                        DerekD Black SquareB 2 Replies Last reply
                                        0
                                        • J Jasemelbo

                                          @Derek possibly, but either way, need to resolve it.

                                          Cheers.

                                          DerekD Offline
                                          DerekD Offline
                                          Derek
                                          JF Staff
                                          wrote last edited by
                                          #24

                                          @Jasemelbo

                                          Only two people have posted about it so I am pretty sure it is not a universal 'feature'. However, Support will have a better idea about that.

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