No Traffic
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It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!
im not paid a beta tester, refund me please
ticket: #69607
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Why don't you at least wait for the first update to the product, before you continue to nag for a refund? It was your choice to buy a product at release? Many of the potential issues are also documented in the manual at the product page. BTW: Incompatibility with other add-ons, if you have a bloated MSFS, it is something you need to take into consideration when buying a new product. There will be some incompatibilities, especially as this is a new category of product(s) for MSFS, but when the other developers see this as a relevant product, things will probably smooth out. Just give it some time :) And let the rest of us enjoy that you help making the product better?
I'm pretty sure Just Flight didn't dump this in the market and plan to abandon the customers... they are a serious developer.
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@olimsfs said in No Traffic:
It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!
im not paid a beta tester, refund me please
ticket: #69607
Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"
If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?
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@jodle said in No Traffic:
On EFB from AIVLASOFT there is traffic. In MSFS there is nothing display.
I'm using GSX PRO and latest MSFSSee this FAQ - it may help. The issue is most likely object amounts.
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@derek said in No Traffic:
@olimsfs said in No Traffic:
It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!
im not paid a beta tester, refund me please
ticket: #69607
Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"
If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?
You constantly browse the forum, isn't it obvious for you to have received enough feedback on the problems? Especially when I wrote the support post, being a novice and already finding the different links leading to different forum topics... Don't come here in the public arena to criticize me, to throw me to the wolves, with a post that is five days old... Excuse me, the problem here is not from me, but from your inability to manage your problems and to use paid users as beta testers... Now that you are aware of all my problems, I take this opportunity to publicly ask for a refund of my purchase once again. I apologize, when there are issues you must take responsibility. If I sell a faulty product, I refund it, end of story! There is no need to find a thousand reasons
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@olimsfs said in No Traffic:
You constantly browse the forum, isn't it obvious for you to have received enough feedback on the problems?
I'm sorry, but, as I keep pointing out, although users may have the same symptoms, the causes are not always the same. I am not 'throwing you to the wolves' - just asking, as politely as possible, if you can please reply to the ticket and let us know what is wrong? We have put up a list of FAQs based on what came up during testing. Some users have those issues but the solutions have not helped. So, at that point we need to ask more questions and try to see what the problem may be. That isn't possible in a forum, hence asking for everyone to contact support. You have done so and I have apologised for the delay in getting back to you. Before we issue a refund for any of our titles we would like the opportunity to try and get it working for that particular user. Once again, if you would please let us know what issue is affecting you we will do our best to help.
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@pawel said in No Traffic:
How to get money back for this "program" Order number: JFL06084380A5301D0C
If you contact Just Flight Support you can let us know what problem you are having and we will endeavour to fix it.
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I only just found out that this product was released 5 days ago. I received no alerts to this via email, despite having signed up for email availability updates months ago. Checked spam folder but nothing there.
However, I was very excited about it until I started reading the posts about the product on this forum. It seems to have issues already. Issues that should have never been present on release. Iām now in two minds whether to purchase. š
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@kcappa said in No Traffic:
@bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.
How did it get released if it is not working? Surely the devs and beta testers tested it.
I just looked on the product page (not ordered it yet) and there is a link for me to look at the manual. I click that link and get an error stating Access to downloads justflight com was denied.
Can I only read it if I have purchased the product? The product page seems to suggest you can actually download and read the manual before purchase.
Come on Just Flight, you should be doing better than this. :(
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@bpfonteyn said in No Traffic:
@kcappa said in No Traffic:
@bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.
How did it get released if it is not working? Surely the devs and beta testers tested it.
I just looked on the product page (not ordered it yet) and there is a link for me to look at the manual. I click that link and get an error stating Access to downloads justflight com was denied.
Can I only read it if I have purchased the product? The product page seems to suggest you can actually download and read the manual before purchase.
Come on Just Flight, you should be doing better than this. :(
If the manual download is being blocked it may be due to a virus checker or similar on your PC. I have just checked and it is downloading fine.
The program DOES work. However, it is an AI traffic program, which, by its nature is fairly complicated and relies on more than one part of the sim to function. Hence it can be prevented from working as intended more easily than, say, an aeroplane. Most issues seem to be 'no traffic' and there are a number of ways to resolve this. Before release we put together an extensive list of FAQs, based on the beta testing we conducted, but there are probably always going to be situations and machine setups that won't have come up before.
We are asking anyone with issues to please contact our support team and we will do our best to get you up and running as we do with everything we develop or publish.
