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No Traffic

Scheduled Pinned Locked Moved FS Traffic
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  • O OLIMSFS

    @derek I kindly request you to refund me, thank you

    Ticket: #69607

    DerekD Offline
    DerekD Offline
    Derek
    JF Staff
    wrote on last edited by
    #95

    @olimsfs said in No Traffic:

    @derek I kindly request you to refund me, thank you

    Ticket: #69607

    We will deal with your ticket asap and see if we can find out why the program won't run.

    1 Reply Last reply
    0
    • O Offline
      O Offline
      OLIMSFS
      wrote on last edited by
      #96

      It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

      im not paid a beta tester, refund me please

      ticket: #69607

      P GunStraussG DerekD 3 Replies Last reply
      2
      • O OLIMSFS

        It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

        im not paid a beta tester, refund me please

        ticket: #69607

        P Offline
        P Offline
        PrideChaser
        wrote on last edited by
        #97
        This post is deleted!
        1 Reply Last reply
        0
        • O OLIMSFS

          It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

          im not paid a beta tester, refund me please

          ticket: #69607

          GunStraussG Offline
          GunStraussG Offline
          GunStrauss
          wrote on last edited by GunStrauss
          #98

          Why don't you at least wait for the first update to the product, before you continue to nag for a refund? It was your choice to buy a product at release? Many of the potential issues are also documented in the manual at the product page. BTW: Incompatibility with other add-ons, if you have a bloated MSFS, it is something you need to take into consideration when buying a new product. There will be some incompatibilities, especially as this is a new category of product(s) for MSFS, but when the other developers see this as a relevant product, things will probably smooth out. Just give it some time :) And let the rest of us enjoy that you help making the product better?

          I'm pretty sure Just Flight didn't dump this in the market and plan to abandon the customers... they are a serious developer.

          1 Reply Last reply
          2
          • J Offline
            J Offline
            jodle
            wrote on last edited by
            #99

            Screenshot_1.png On EFB from AIVLASOFT there is traffic. In MSFS there is nothing display.
            I'm using GSX PRO and latest MSFS

            DerekD 1 Reply Last reply
            0
            • O OLIMSFS

              It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

              im not paid a beta tester, refund me please

              ticket: #69607

              DerekD Offline
              DerekD Offline
              Derek
              JF Staff
              wrote on last edited by
              #100

              @olimsfs said in No Traffic:

              It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

              im not paid a beta tester, refund me please

              ticket: #69607

              Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"

              If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?

              O 1 Reply Last reply
              0
              • J jodle

                Screenshot_1.png On EFB from AIVLASOFT there is traffic. In MSFS there is nothing display.
                I'm using GSX PRO and latest MSFS

                DerekD Offline
                DerekD Offline
                Derek
                JF Staff
                wrote on last edited by
                #101

                @jodle said in No Traffic:

                Screenshot_1.png On EFB from AIVLASOFT there is traffic. In MSFS there is nothing display.
                I'm using GSX PRO and latest MSFS

                See this FAQ - it may help. The issue is most likely object amounts.

                https://support.justflight.com/support/solutions/articles/17000131092-why-are-all-my-ai-aircraft-invisible-i-can-see-jetways-connecting-to-invisible-aircraft-

                1 Reply Last reply
                0
                • DerekD Derek

                  @olimsfs said in No Traffic:

                  It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

                  im not paid a beta tester, refund me please

                  ticket: #69607

                  Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"

                  If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?

                  O Offline
                  O Offline
                  OLIMSFS
                  wrote on last edited by
                  #102

                  @derek said in No Traffic:

                  @olimsfs said in No Traffic:

                  It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

                  im not paid a beta tester, refund me please

                  ticket: #69607

                  Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"

                  If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?

                  You constantly browse the forum, isn't it obvious for you to have received enough feedback on the problems? Especially when I wrote the support post, being a novice and already finding the different links leading to different forum topics... Don't come here in the public arena to criticize me, to throw me to the wolves, with a post that is five days old... Excuse me, the problem here is not from me, but from your inability to manage your problems and to use paid users as beta testers... Now that you are aware of all my problems, I take this opportunity to publicly ask for a refund of my purchase once again. I apologize, when there are issues you must take responsibility. If I sell a faulty product, I refund it, end of story! There is no need to find a thousand reasons

                  DerekD 1 Reply Last reply
                  1
                  • O OLIMSFS

                    @derek said in No Traffic:

                    @olimsfs said in No Traffic:

                    It's incredible the support now responds to me but won't refund! I was clear enough about the malfunctions of the traffic software, they ask for details on what doesn't work, it's been five days explaining all the problems, incompatibility with other products, invisible traffic, error-prone traffic software, intermittent restart of MSFS to try to get it to work, what more evidence do they want, this is unheard of!!!

                    im not paid a beta tester, refund me please

                    ticket: #69607

                    Many apologies but I couldn't see anything on the ticket that explained what was wrong. You said: "Hello, I recently bought the traffic addon for MSFS, however, it only works one out of ten times. I have tried everything to get it to work, deleting, reinstalling it twice, it's the first time I've had this many problems with an addon from JustFlight. I looked in the forum and tried all kinds of troubleshooting, nothing worked, opened it as an administrator, compatibility tried everything. Are you going to fix it so that I can use the product properly?"

                    If you can reply to the ticket with the specific problems that you've mentioned above the team can try their best to help. Is there another ticket we should look at?

                    You constantly browse the forum, isn't it obvious for you to have received enough feedback on the problems? Especially when I wrote the support post, being a novice and already finding the different links leading to different forum topics... Don't come here in the public arena to criticize me, to throw me to the wolves, with a post that is five days old... Excuse me, the problem here is not from me, but from your inability to manage your problems and to use paid users as beta testers... Now that you are aware of all my problems, I take this opportunity to publicly ask for a refund of my purchase once again. I apologize, when there are issues you must take responsibility. If I sell a faulty product, I refund it, end of story! There is no need to find a thousand reasons

                    DerekD Offline
                    DerekD Offline
                    Derek
                    JF Staff
                    wrote on last edited by
                    #103

                    @olimsfs said in No Traffic:

                    You constantly browse the forum, isn't it obvious for you to have received enough feedback on the problems?

                    I'm sorry, but, as I keep pointing out, although users may have the same symptoms, the causes are not always the same. I am not 'throwing you to the wolves' - just asking, as politely as possible, if you can please reply to the ticket and let us know what is wrong? We have put up a list of FAQs based on what came up during testing. Some users have those issues but the solutions have not helped. So, at that point we need to ask more questions and try to see what the problem may be. That isn't possible in a forum, hence asking for everyone to contact support. You have done so and I have apologised for the delay in getting back to you. Before we issue a refund for any of our titles we would like the opportunity to try and get it working for that particular user. Once again, if you would please let us know what issue is affecting you we will do our best to help.

                    1 Reply Last reply
                    -2
                    • 7 Offline
                      7 Offline
                      777Dave
                      wrote on last edited by
                      #104
                      This post is deleted!
                      T 1 Reply Last reply
                      0
                      • 7 777Dave

                        This post is deleted!

                        T Offline
                        T Offline
                        twentyfivehundred
                        wrote on last edited by
                        #105
                        This post is deleted!
                        1 Reply Last reply
                        0
                        • P Offline
                          P Offline
                          Pawel
                          wrote on last edited by
                          #106

                          How to get money back for this "program" Order number: JFL06084380A5301D0C

                          DerekD 1 Reply Last reply
                          1
                          • P Pawel

                            How to get money back for this "program" Order number: JFL06084380A5301D0C

                            DerekD Offline
                            DerekD Offline
                            Derek
                            JF Staff
                            wrote on last edited by
                            #107

                            @pawel said in No Traffic:

                            How to get money back for this "program" Order number: JFL06084380A5301D0C

                            If you contact Just Flight Support you can let us know what problem you are having and we will endeavour to fix it.

                            https://www.justflight.com/support

                            1 Reply Last reply
                            -2
                            • BBoaBrimB Offline
                              BBoaBrimB Offline
                              BBoaBrim
                              wrote on last edited by
                              #108

                              I only just found out that this product was released 5 days ago. I received no alerts to this via email, despite having signed up for email availability updates months ago. Checked spam folder but nothing there.

                              However, I was very excited about it until I started reading the posts about the product on this forum. It seems to have issues already. Issues that should have never been present on release. I’m now in two minds whether to purchase. šŸ™

                              K P 2 Replies Last reply
                              0
                              • BBoaBrimB BBoaBrim

                                I only just found out that this product was released 5 days ago. I received no alerts to this via email, despite having signed up for email availability updates months ago. Checked spam folder but nothing there.

                                However, I was very excited about it until I started reading the posts about the product on this forum. It seems to have issues already. Issues that should have never been present on release. I’m now in two minds whether to purchase. šŸ™

                                K Offline
                                K Offline
                                kcappa
                                wrote on last edited by
                                #109

                                @bpfonteyn you definetly should wait to buy it. I bought it and it's not working. I paid premium price to be a beta tester. šŸ˜” I have i unistalled it and use FSTLT.

                                BBoaBrimB 1 Reply Last reply
                                0
                                • K kcappa

                                  @bpfonteyn you definetly should wait to buy it. I bought it and it's not working. I paid premium price to be a beta tester. šŸ˜” I have i unistalled it and use FSTLT.

                                  BBoaBrimB Offline
                                  BBoaBrimB Offline
                                  BBoaBrim
                                  wrote on last edited by
                                  #110

                                  @kcappa said in No Traffic:

                                  @bpfonteyn you definetly should wait to buy it. I bought it and it's not working. I paid premium price to be a beta tester. šŸ˜” I have i unistalled it and use FSTLT.

                                  In what way is it not working?

                                  K 1 Reply Last reply
                                  0
                                  • BBoaBrimB BBoaBrim

                                    @kcappa said in No Traffic:

                                    @bpfonteyn you definetly should wait to buy it. I bought it and it's not working. I paid premium price to be a beta tester. šŸ˜” I have i unistalled it and use FSTLT.

                                    In what way is it not working?

                                    K Offline
                                    K Offline
                                    kcappa
                                    wrote on last edited by
                                    #111

                                    @bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.

                                    BBoaBrimB DerekD 2 Replies Last reply
                                    1
                                    • BBoaBrimB BBoaBrim

                                      I only just found out that this product was released 5 days ago. I received no alerts to this via email, despite having signed up for email availability updates months ago. Checked spam folder but nothing there.

                                      However, I was very excited about it until I started reading the posts about the product on this forum. It seems to have issues already. Issues that should have never been present on release. I’m now in two minds whether to purchase. šŸ™

                                      P Offline
                                      P Offline
                                      Pawel
                                      wrote on last edited by
                                      #112

                                      @bpfonteyn I advise against.

                                      1 Reply Last reply
                                      0
                                      • K kcappa

                                        @bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.

                                        BBoaBrimB Offline
                                        BBoaBrimB Offline
                                        BBoaBrim
                                        wrote on last edited by
                                        #113

                                        @kcappa said in No Traffic:

                                        @bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.

                                        How did it get released if it is not working? Surely the devs and beta testers tested it.

                                        I just looked on the product page (not ordered it yet) and there is a link for me to look at the manual. I click that link and get an error stating Access to downloads justflight com was denied.

                                        Can I only read it if I have purchased the product? The product page seems to suggest you can actually download and read the manual before purchase.

                                        Come on Just Flight, you should be doing better than this. :(

                                        DerekD 1 Reply Last reply
                                        0
                                        • BBoaBrimB BBoaBrim

                                          @kcappa said in No Traffic:

                                          @bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.

                                          How did it get released if it is not working? Surely the devs and beta testers tested it.

                                          I just looked on the product page (not ordered it yet) and there is a link for me to look at the manual. I click that link and get an error stating Access to downloads justflight com was denied.

                                          Can I only read it if I have purchased the product? The product page seems to suggest you can actually download and read the manual before purchase.

                                          Come on Just Flight, you should be doing better than this. :(

                                          DerekD Offline
                                          DerekD Offline
                                          Derek
                                          JF Staff
                                          wrote on last edited by
                                          #114

                                          @bpfonteyn said in No Traffic:

                                          @kcappa said in No Traffic:

                                          @bpfonteyn when arriving at destination airport there is no traffic at all. Completely empty. So its basically useless.

                                          How did it get released if it is not working? Surely the devs and beta testers tested it.

                                          I just looked on the product page (not ordered it yet) and there is a link for me to look at the manual. I click that link and get an error stating Access to downloads justflight com was denied.

                                          Can I only read it if I have purchased the product? The product page seems to suggest you can actually download and read the manual before purchase.

                                          Come on Just Flight, you should be doing better than this. :(

                                          If the manual download is being blocked it may be due to a virus checker or similar on your PC. I have just checked and it is downloading fine.
                                          The program DOES work. However, it is an AI traffic program, which, by its nature is fairly complicated and relies on more than one part of the sim to function. Hence it can be prevented from working as intended more easily than, say, an aeroplane. Most issues seem to be 'no traffic' and there are a number of ways to resolve this. Before release we put together an extensive list of FAQs, based on the beta testing we conducted, but there are probably always going to be situations and machine setups that won't have come up before.
                                          We are asking anyone with issues to please contact our support team and we will do our best to get you up and running as we do with everything we develop or publish.

                                          BBoaBrimB 1 Reply Last reply
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