Update 0.2.3 unable to install

fly60

@Derek Hi Derek, Yes I have opened a ticket with support, cheers

ashturn

@JF Staff,

The issue isn't with the v0.2.3 installer exactly. The actual issue relates to the previous update in June 2024 and it's only come to surface now. The v0.2.2 installer installed the BAe146 as v2.2

See screenshot from Installed Apps:

It is thus not possible to use the InstallerShield Wizard in the Installed Apps to uninstall the aircraft either, because that wizard thinks it is older than what is installed. It thinks what is installed is 2.02.000 when the wizard is 0.2.0.

See screenshot when running the wizard to try uninstalling:

The same issue then arises when trying to install the new v0.2.3 update because again, the 146 was last installed as v2.2 when the update wizard is trying to install v0.2.3

See screenshot when running the v0.2.3 updater wizard (note this is the v1.2.3 wizard that was just shared on Contrail as an attempt to fix the issue, but still fails):

There are two solutions that will resolve this for everyone (without requiring to manually edit/delete system files).

The versioning gets simply bumped up for this update and all future updates. So v0.2.3 becomes v2.3.0, and then future updates are greater than this number. No matter what is chosen, it must be greater than v2.2.
It gets written into the installer logic to have the option of forcing the install anyway, irrespective of installed version.

I've seen the advice given by @Rich for manually deleting, but I will not be doing these steps as I want to see and test that this issue is fixed properly.

Thanks,
Ashleigh

fly60

@ashturn This makes perfect sense, the version numbers are the issue and needs to be fixed. I for one will not be purchasing the RJ Pro before this issue is resolved properly.

thecosmicfrog

Same issue here. Also can't uninstall 0.2.2 and the directory {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} doesn't exist on my system.

pusakkilat

@thecosmicfrog check this directory {85638762-DA3E-4E2C-850A-53ABB81CEFFC}. Should have Just Flight icon inside

ashturn

A tool has now been made available to uninstall JustFlight products that are finding it not possible to remove old versions. The tool is on the support website at:
https://support.justflight.com/support/solutions/articles/17000143340-i-am-being-told-i-have-an-earlier-version-so-unable-to-uninstall