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  5. Update 0.2.3 unable to install

Update 0.2.3 unable to install

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  • M Offline
    M Offline
    mlb406
    wrote on last edited by
    #1

    Hi,
    I'm just trying to install the new 0.2.3 update but when I run the installer (as admin) I get a message saying "the setup has detected that version 1.02.002 of 146 professional MSFS is already installed. This setup installs an earlier version of 146 professional MSFS (0.2.3). You will have to uninstall the previous version before installing this version."

    Which would be fine, but I went to uninstall it through windows, but I then got the same message, except that 0.2.3 was replaced with 0.1.1. Do you know of any way to resolve this issue?

    Cheers

    1 Reply Last reply
    0
    • H Offline
      H Offline
      Highlander_821
      wrote on last edited by
      #2

      Same issue here.

      1 Reply Last reply
      0
      • P Offline
        P Offline
        poxbottle
        wrote on last edited by
        #3

        Same issue here

        1 Reply Last reply
        0
        • WooliesW Offline
          WooliesW Offline
          Woolies
          wrote on last edited by
          #4

          Yep, same issue

          https://www.twitch.tv/woolies

          1 Reply Last reply
          0
          • H Offline
            H Offline
            HumongoDongo
            wrote on last edited by HumongoDongo
            #5

            Just uninstall the old one via the uninstaller (apps and features) then run the new installer. That worked for me.

            J 1 Reply Last reply
            0
            • H HumongoDongo

              Just uninstall the old one via the uninstaller (apps and features) then run the new installer. That worked for me.

              J Offline
              J Offline
              jfri
              wrote on last edited by
              #6

              @HumongoDongo said in Update 0.2.3 unable to install:

              Just uninstall the old one via the uninstaller (apps and features) then run the new installer. That worked for me.

              Does not work for me

              1 Reply Last reply
              0
              • J Offline
                J Offline
                jfri
                wrote on last edited by
                #7

                Why is the version not called 1.2.3 instead of 0.2.3 ?

                1 Reply Last reply
                0
                • RichR Offline
                  RichR Offline
                  Rich
                  JF Staff
                  wrote on last edited by Rich
                  #8

                  We are currently looking into what is causing some users to not be able to install the latest version of the 146.
                  As a short term solution you should be able to resolve the problem in the following way:
                  Ensure you have closed the Add or Remove Programs window.
                  Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
                  Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

                  You should then be able to install the 146 Professional again.

                  Alternatively if you get in touch with our support team they will be able to supply you with an automated method

                  F 1 Reply Last reply
                  5
                  • A Offline
                    A Offline
                    Aseinsha
                    wrote on last edited by Aseinsha
                    #9

                    Same issue, cant even uninstall the old version...

                    @Rich workaround worked though, thanks Rich!

                    1 Reply Last reply
                    0
                    • MarkM Offline
                      MarkM Offline
                      Mark
                      JF Staff
                      wrote on last edited by Mark
                      #10

                      Hi all,

                      Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we provide an update as soon as we know more.

                      For those who haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

                      If anyone is having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: Just Flight - Support

                      Apologies for the inconvenience.

                      Mark - Just Flight

                      Just Flight Development Assistant

                      1 Reply Last reply
                      0
                      • R Offline
                        R Offline
                        regis9
                        wrote on last edited by
                        #11

                        I had the same issue and submitted a ticket, however the workaround worked. Thanks

                        1 Reply Last reply
                        0
                        • M Offline
                          M Offline
                          mmcmah
                          wrote on last edited by
                          #12

                          What worked for me was running the prior installer (which I still had on hand), and selecting Uninstall in the dialog. After that, I was able to install the new version.

                          The Windows dialog for uninstalling the program was useless.

                          1 Reply Last reply
                          0
                          • WooliesW Offline
                            WooliesW Offline
                            Woolies
                            wrote on last edited by
                            #13

                            Yes, couldn't uninstall old version due to missing uninstaller. However the workaround from Rich worked and new version is now installed. Many thanks.

                            https://www.twitch.tv/woolies

                            1 Reply Last reply
                            0
                            • N Offline
                              N Offline
                              neinnunb
                              wrote on last edited by
                              #14

                              I had the same issue. Deleting "{94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}" removed my impasse.

                              1 Reply Last reply
                              0
                              • R Offline
                                R Offline
                                Razalom
                                wrote on last edited by Razalom
                                #15

                                Glad I found this as this was driving me a little crazy. Workaround did the job so thanks

                                1 Reply Last reply
                                0
                                • L Offline
                                  L Offline
                                  legranja
                                  wrote on last edited by
                                  #16

                                  I am having exactly the same problem here.

                                  DerekD 1 Reply Last reply
                                  0
                                  • L legranja

                                    I am having exactly the same problem here.

                                    DerekD Offline
                                    DerekD Offline
                                    Derek
                                    JF Staff
                                    wrote on last edited by Derek
                                    #17

                                    @legranja

                                    Our IT team is continuing to investigate these error messages when running the v0.2.3 installer and we will provide an update as soon as we know more.

                                    If you haven’t updated yet, we would recommend uninstalling v0.2.2 via Windows’ Apps and Features before running the v0.2.3 installer. That should ensure a smooth update process.

                                    If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

                                    Apologies for the inconvenience.

                                    1 Reply Last reply
                                    0
                                    • Z Offline
                                      Z Offline
                                      zneham
                                      wrote on last edited by
                                      #18

                                      This method worked for me,

                                      Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
                                      Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

                                      Thanks

                                      1 Reply Last reply
                                      0
                                      • RichR Rich

                                        We are currently looking into what is causing some users to not be able to install the latest version of the 146.
                                        As a short term solution you should be able to resolve the problem in the following way:
                                        Ensure you have closed the Add or Remove Programs window.
                                        Browse to "C:\Program Files (x86)\InstallShield Installation Information" (this may be a hidden folder so you may need to show it -guide )
                                        Locate the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5}, and delete it.

                                        You should then be able to install the 146 Professional again.

                                        Alternatively if you get in touch with our support team they will be able to supply you with an automated method

                                        F Offline
                                        F Offline
                                        fly60
                                        wrote on last edited by
                                        #19

                                        @Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

                                        So I am unable to install the new update.

                                        DerekD 1 Reply Last reply
                                        0
                                        • F fly60

                                          @Rich Having the same issue. Unfortunetly for me I do not have the folder {94EC32C4-50EA-4603-B9C1-E797ABE5ABC5} in my "C:\Program Files (x86)\InstallShield Installation Information" I have no idea why.

                                          So I am unable to install the new update.

                                          DerekD Offline
                                          DerekD Offline
                                          Derek
                                          JF Staff
                                          wrote on last edited by
                                          #20

                                          @fly60

                                          If you are still having difficulties installing the 146 Professional v0.2.3 update, can I kindly ask you to open a ticket with Just Flight Support via the following link and our support team will be able to assist: https://www.justflight.com/support

                                          Apologies for the inconvenience.

                                          F 1 Reply Last reply
                                          0
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