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Unable to use the Tablet

Scheduled Pinned Locked Moved Piston & Turbine Dukes
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  • B Offline
    B Offline
    Bill-M
    wrote on last edited by
    #3

    I finally got it working, it wasn't the Horizon 787 addon, it was the Kuro 787 addon, when I deactivated it, i was able to use the tablet.
    Thanks for your help

    Bill m

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    • Black SquareB Offline
      Black SquareB Offline
      Black Square
      Black Square Developer
      wrote on last edited by
      #4

      So glad it worked! I'll add that one to the list to watch for. Thank you for letting me know.

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      • D Offline
        D Offline
        Didier
        wrote on last edited by
        #5

        I reinstalled the Duke software after SU 15, but I still have the problem: Tablet functions work but I can't move the tablet. I don't have any Horizon 787 (only the Asobo ones in the "One Store" folder". I emptied the community folder, but to no avail. "Cockpit Interaction" is set to "Legacy" because I can't perform any actions with the mouse under "Lock". Kind of frustrating no ...

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        • Black SquareB Offline
          Black SquareB Offline
          Black Square
          Black Square Developer
          wrote on last edited by
          #6

          I've fixed the tablet dragging in legacy mode for the next update, but it has not been released yet. I wonder what is wrong with your lock interaction mode, though. I've never heard of that problem before. I would be frustrated too.

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          • D Offline
            D Offline
            Didier
            wrote on last edited by
            #7

            Thanks for answering, looking forward to your next update!

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            • Black SquareB Black Square

              Almost every time that the support team has seen this with the Duke so far, it has been the Horizon 787 addon in the community folder, which has been overwriting core simulator files for years now. Other developers have requested that Asobo make it more difficult for misguided developers to do this in the future. If you don't have the Horizon 787, simply try removing everything from your community folder temporarily to see if that fixes the problem. We have also seen other freeware products that interfere with avionics in other interesting ways. Please let me know how it goes!

              N Offline
              N Offline
              Netwiz
              wrote on last edited by
              #8

              It does not work for me, so I guess I'm going to have to do it one by one.
              Did not expect this.

              Michel

              Black SquareB 1 Reply Last reply
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              • N Netwiz

                It does not work for me, so I guess I'm going to have to do it one by one.
                Did not expect this.

                Michel

                Black SquareB Offline
                Black SquareB Offline
                Black Square
                Black Square Developer
                wrote on last edited by
                #9

                @Newtwiz What isn't working for you? The tablet is not displaying anything? Now that these aircraft have been out for a while, I can safely say that this is almost certainly caused by something in your community folder that's overwriting some core simulator files that it should not be. Luckily, Asobo has said that they will prevent errant developers from doing this in MSFS 2024.

                N 1 Reply Last reply
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                • Black SquareB Black Square

                  @Newtwiz What isn't working for you? The tablet is not displaying anything? Now that these aircraft have been out for a while, I can safely say that this is almost certainly caused by something in your community folder that's overwriting some core simulator files that it should not be. Luckily, Asobo has said that they will prevent errant developers from doing this in MSFS 2024.

                  N Offline
                  N Offline
                  Netwiz
                  wrote on last edited by
                  #10

                  @Black-Square Yes just installed it today and cannot use the tablet.
                  The tablet is displaying but I cannot click anything on it.

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                  • Black SquareB Offline
                    Black SquareB Offline
                    Black Square
                    Black Square Developer
                    wrote on last edited by
                    #11

                    That sounds exactly like the Horizon 787 issue that is notorious for overwriting core simulator files. If you do not have that installed, I am still all but certain that it's caused by something in your community folder that has modified a file that it should not have. If you can't find it quickly, my Just Flight support team likely has a list of suspected files that they could walk you through.

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                    • N Offline
                      N Offline
                      Netwiz
                      wrote on last edited by
                      #12

                      This " horizonsim-aircraft-787-9 " had already been removed from my community folder.

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                      • N Offline
                        N Offline
                        Netwiz
                        wrote on last edited by
                        #13

                        OK now it's working, 21 folders I have removed, now need to see which one it is...

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