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Tablet Engine Screens Don't work

Scheduled Pinned Locked Moved Piston & Turbine Dukes
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  • D Offline
    D Offline
    Diesel
    wrote on last edited by
    #1

    Im on SU14 and the options screen works its just the engines and elec screens that are blank.cded0d50-c18a-4638-ae6d-241b515fa5a3-image.png

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  • Black SquareB Offline
    Black SquareB Offline
    Black Square Black Square Developer
    wrote on last edited by
    #2

    Interesting! Sometimes they take a few seconds to load, but I've never seen them fail to load before. I am aware that there are some mods that interfere with interfaces like this, specifically, there's an old 787 addon that's notorious for interfering with tablet interactions. Give it a shot with an empty community folder, and if that doesn't work, let me know. We can troubleshoot here, or you can send a ticket to Just Flight support. They may have seen this before with other aircraft.

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  • D Offline
    D Offline
    Diesel
    replied to Black Square on last edited by
    #3

    @Black-Square Ok I'll give that a try.

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  • D Offline
    D Offline
    Diesel
    wrote on last edited by
    #4

    I emptied my community folder and it still doesn't work.

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  • Black SquareB Offline
    Black SquareB Offline
    Black Square Black Square Developer
    wrote on last edited by
    #5

    Exceptionally strange! Do the rest of the avionics in the aircraft continue to work after you try to load that page?

    My next suggestion is Just Flight support, but then, if they haven't seen this before, it will come back to me. We can start troubleshooting immediately, but I would like to see if the support guys have seen anything like this before I have you break out the debugger, assuming you're willing and interested.

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  • D Offline
    D Offline
    Diesel
    wrote on last edited by
    #6

    Yes all of the switches, avionics everything works great when trying to load it. I’m not very tech smart so to hopefully try to avoid that I’m gonna wait till SU 15 comes out and maybe that will fix it for whatever reason, I appreciate your help!

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  • Black SquareB Offline
    Black SquareB Offline
    Black Square Black Square Developer
    wrote on last edited by
    #7

    I really appreciate your patience, but I have my doubts that SU15 would fix this problem. My only other easy suggestion would be to try a fresh installation of the aircraft. I've never seen an installation go wrong for me, yet I've seen others appear to solve their problems by running the installer again.

    I hate asking my users to do anything that requires tech knowledge, because that should be my problem, not yours; however, this one is so strange that I'm really just curious to see what the debugger is saying. Take your time, and please let me know what I can do to help you if JF Support doesn't have a solution for you.

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  • D Offline
    D Offline
    Diesel
    wrote on last edited by
    #8

    I reinstalled it but this time I got this message, and I’m gonna open a ticket today with JF support. I would guess it being the installer there's nothing you could do.

    Screenshot 2024-05-18 092837.png

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  • Black SquareB Offline
    Black SquareB Offline
    Black Square Black Square Developer
    wrote on last edited by
    #9

    Ah-ha! Thank you for sharing the error! I'm surprised the problem was actually exactly what I expected! That's a rare occurrence in software! I think this is related to a problem they've seen before with the installer, so hopefully they will be able to help you out very quickly. Let me know how it goes!

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  • D Offline
    D Offline
    Diesel
    wrote on last edited by
    #10

    I was about to send in a ticket but read the FAQs and saw my error and did some confusing code stuff and it worked! Thank you for your help and patience, and here is the link to the page if anyone else has the same issue https://support.justflight.com/support/solutions/articles/17000140966-i-get-a-0x3-error-message-when-installing-the-duke

    image.png

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  • M Offline
    M Offline
    michel
    wrote on last edited by
    #11

    bonjour je viens d acheter l aicraft bunde piston et turbine j ai le même problème j ai étais voire la solution ou il faut aller dans le panneaux CMD mais rien a faire ou je ne sais pas y faire auriez vous une solution

    Black SquareB 1 Reply Last reply
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  • Black SquareB Offline
    Black SquareB Offline
    Black Square Black Square Developer
    replied to michel on last edited by
    #12

    @michel J'espère que ce message se lit correctement. J'utilise Google Traduction. Je pense qu'il s'agit d'un problème connu avec les installateurs Windows. Veuillez créer un ticket avec l'assistance Just Flight, et ils vous aideront. Étant basés au Royaume-Uni, ils pourraient même avoir quelqu'un qui parle français !

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