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Ticket resolve time

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  • G Offline
    G Offline
    g0emf
    wrote on last edited by
    #1

    Hi just had create a ticket for the first time
    How long does it normally take to get a update, says "up to 96 hours"
    Thanks
    First time poster

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    • MartynM Offline
      MartynM Offline
      Martyn
      JF Staff
      wrote on last edited by
      #2

      96 hours is a very conservative estimate and if you haven't already received a reply since posting this, you should typically receive one within 48 hours.

      Martyn

      Martyn - Development Manager

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      • T Offline
        T Offline
        TheGroundedPilot
        wrote on last edited by
        #3

        So am posting here because it seems like I will be passing the 96 hour threshold... My ticket is 30021

        Long story short, I am trying to use 3 $10 giftcards to purchase Air Hauler 2, but at checkout, it will only let me add 1 ( I did not know this before getting the gift cards) so I am stuck with 3 gift cards I plan to use in ordering Air Hauler 2. IDK if my situation has ever been planned for, I kinda figured, that is why it is taking a while...

        DerekD 1 Reply Last reply
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        • T TheGroundedPilot

          So am posting here because it seems like I will be passing the 96 hour threshold... My ticket is 30021

          Long story short, I am trying to use 3 $10 giftcards to purchase Air Hauler 2, but at checkout, it will only let me add 1 ( I did not know this before getting the gift cards) so I am stuck with 3 gift cards I plan to use in ordering Air Hauler 2. IDK if my situation has ever been planned for, I kinda figured, that is why it is taking a while...

          DerekD Online
          DerekD Online
          Derek
          JF Staff
          wrote on last edited by
          #4

          @TheGroundedPilot Short answer is that it's not possible to use 3 cards on one order.

          What is your ticket number?

          T 1 Reply Last reply
          0
          • DerekD Derek

            @TheGroundedPilot Short answer is that it's not possible to use 3 cards on one order.

            What is your ticket number?

            T Offline
            T Offline
            TheGroundedPilot
            wrote on last edited by
            #5

            @Derek 30021

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