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Ticket resolve time

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  • G Offline
    G Offline
    g0emf
    wrote on last edited by
    #1

    Hi just had create a ticket for the first time
    How long does it normally take to get a update, says "up to 96 hours"
    Thanks
    First time poster

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  • MartynM Offline
    MartynM Offline
    Martyn JF Staff
    wrote on last edited by
    #2

    96 hours is a very conservative estimate and if you haven't already received a reply since posting this, you should typically receive one within 48 hours.

    Martyn

    Martyn - Development Manager

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  • T Offline
    T Offline
    TheGroundedPilot
    wrote on last edited by
    #3

    So am posting here because it seems like I will be passing the 96 hour threshold... My ticket is 30021

    Long story short, I am trying to use 3 $10 giftcards to purchase Air Hauler 2, but at checkout, it will only let me add 1 ( I did not know this before getting the gift cards) so I am stuck with 3 gift cards I plan to use in ordering Air Hauler 2. IDK if my situation has ever been planned for, I kinda figured, that is why it is taking a while...

    DerekD 1 Reply Last reply
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  • DerekD Offline
    DerekD Offline
    Derek JF Staff
    replied to TheGroundedPilot on last edited by
    #4

    @TheGroundedPilot Short answer is that it's not possible to use 3 cards on one order.

    What is your ticket number?

    T 1 Reply Last reply
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  • T Offline
    T Offline
    TheGroundedPilot
    replied to Derek on last edited by
    #5

    @Derek 30021

    1 Reply Last reply
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