Trouble installing the Turbo Arrow

[Bert Pieke]

If you run into: "Customer not authorised" issues, the fix appears to be to shorten your JustFlight password to 10 chars or less.

Mine was 11 chars, this password worked in the past, but not this time!

[Derek]

@Bert-Pieke

If you are having problems installing the software your best bet is to contact Just Flight support.

https://support.justflight.com/support/tickets/new

[Bert Pieke]

I did, but they were closed on the weekend and then made me run around in circles at first.. so I thought I would save others the time and trouble.. :slightly_smiling_face:

[Derek]

@Bert-Pieke

You said that shortening to 10 characters didn't work this time, so what did?

[Bert Pieke]

@Derek said in Trouble installing the Turbo Arrow:

@Bert-Pieke

You said that shortening to 10 characters didn't work this time, so what did?

Sorry, my 11 char password worked in the past, but not this time.
JF Support suggested I shorten it.. and after that, it worked.