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Error

Scheduled Pinned Locked Moved Traffic Global P3D/FSX
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  • D Offline
    D Offline
    danion
    wrote on last edited by
    #1

    Hi

    Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

    18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

    Traffic compile is working regularly.

    Could you help me to solve this?

    Thanks

    Daniel

    DerekD F 2 Replies Last reply
    0
    • D danion

      Hi

      Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

      18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

      Traffic compile is working regularly.

      Could you help me to solve this?

      Thanks

      Daniel

      DerekD Online
      DerekD Online
      Derek
      JF Staff
      wrote on last edited by
      #2

      @danion said in Error:

      Hi

      Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

      18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

      Traffic compile is working regularly.

      Could you help me to solve this?

      Thanks

      Daniel

      Your best bet would be to raise a ticket with Just Flight support and they can look into it.

      1 Reply Last reply
      0
      • D danion

        Hi

        Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

        18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

        Traffic compile is working regularly.

        Could you help me to solve this?

        Thanks

        Daniel

        F Offline
        F Offline
        Flyman
        wrote on last edited by
        #3

        @danion said in Error:

        Hi

        Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

        18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

        Traffic compile is working regularly.

        Could you help me to solve this?

        Thanks

        Daniel

        Same problem for me

        DerekD 1 Reply Last reply
        0
        • F Flyman

          @danion said in Error:

          Hi

          Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

          18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

          Traffic compile is working regularly.

          Could you help me to solve this?

          Thanks

          Daniel

          Same problem for me

          DerekD Online
          DerekD Online
          Derek
          JF Staff
          wrote on last edited by
          #4

          @Flyman said in Error:

          @danion said in Error:

          Hi

          Every time I try to select Add Airline to Exclude, or to select an airport in Airport Inspector I get this error:

          18f2b693-9bb8-4ac0-9f41-816a715bbb69-image.png

          Traffic compile is working regularly.

          Could you help me to solve this?

          Thanks

          Daniel

          Same problem for me

          Your best bet would be to raise a ticket with Just Flight support and they can look into it.

          1 Reply Last reply
          0
          • D Offline
            D Offline
            danion
            wrote on last edited by
            #5

            Hi,

            I opened ticket 48007 at just flight. They told me they had passed the issue to developers.

            Could you please help me to have some update about the problem?

            Thanks,

            Daniel

            DerekD 1 Reply Last reply
            0
            • D danion

              Hi,

              I opened ticket 48007 at just flight. They told me they had passed the issue to developers.

              Could you please help me to have some update about the problem?

              Thanks,

              Daniel

              DerekD Online
              DerekD Online
              Derek
              JF Staff
              wrote on last edited by
              #6

              @danion

              I think the developers are looking into it. your ticket has been passed to them by Support. As soon as they have some more information they will respond to the ticket.

              1 Reply Last reply
              0
              • S Offline
                S Offline
                Supersym
                wrote on last edited by
                #7

                same here, waiting from developpers

                1 Reply Last reply
                0
                • R Offline
                  R Offline
                  Ray Fry
                  wrote on last edited by
                  #8

                  12 days waiting for support !!!!.

                  P3Dv5.1 HF.

                  DerekD 1 Reply Last reply
                  0
                  • R Ray Fry

                    12 days waiting for support !!!!.

                    DerekD Online
                    DerekD Online
                    Derek
                    JF Staff
                    wrote on last edited by
                    #9

                    @Ray-Fry said in Error:

                    12 days waiting for support !!!!.

                    Can you let us know your ticket number Ray. The other ones on this thread are being dealt with.

                    R 1 Reply Last reply
                    0
                    • DerekD Derek

                      @Ray-Fry said in Error:

                      12 days waiting for support !!!!.

                      Can you let us know your ticket number Ray. The other ones on this thread are being dealt with.

                      R Offline
                      R Offline
                      Ray Fry
                      wrote on last edited by
                      #10

                      @Derek
                      I don`t have a ticket and would not bother my issues with TG are well documented but if a users has to wait more than 12days for a reply it does not look good for the product.

                      P3Dv5.1 HF.

                      DerekD 1 Reply Last reply
                      0
                      • R Ray Fry

                        @Derek
                        I don`t have a ticket and would not bother my issues with TG are well documented but if a users has to wait more than 12days for a reply it does not look good for the product.

                        DerekD Online
                        DerekD Online
                        Derek
                        JF Staff
                        wrote on last edited by
                        #11

                        @Ray-Fry

                        So if it's isn't you, who is waiting 12 days? Both the users mentioned on this thread are being dealt with. How long it takes to fix something (if indeed it is broken) really depends on the issue. One of the main problems support has with all games is replicating issues reported by users. Some things can take considerably longer than 12 days, some things can take 12 minutes. I have been waiting some 51 years for Jaguar to resolve the design of their rear subframe. I still live in hope.

                        If you have a problem with our support system you need to let us know via the usual channels. Stirring speculatively in the forum doesn't really seem very fair.

                        Please note that we don't do support via forums for this very reason. It is extremely confusing and impossible to follow a logical thread.

                        https://community.justflight.com/topic/2/product-support

                        R 1 Reply Last reply
                        0
                        • DerekD Derek

                          @Ray-Fry

                          So if it's isn't you, who is waiting 12 days? Both the users mentioned on this thread are being dealt with. How long it takes to fix something (if indeed it is broken) really depends on the issue. One of the main problems support has with all games is replicating issues reported by users. Some things can take considerably longer than 12 days, some things can take 12 minutes. I have been waiting some 51 years for Jaguar to resolve the design of their rear subframe. I still live in hope.

                          If you have a problem with our support system you need to let us know via the usual channels. Stirring speculatively in the forum doesn't really seem very fair.

                          Please note that we don't do support via forums for this very reason. It is extremely confusing and impossible to follow a logical thread.

                          https://community.justflight.com/topic/2/product-support

                          R Offline
                          R Offline
                          Ray Fry
                          wrote on last edited by Ray Fry
                          #12

                          @Derek
                          If you think i am critical of TG check the flight sim forums, i have spent coming upto 3 years on this product and given feedback on issues i see but its not looking like it`s moving forward.

                          P3Dv5.1 HF.

                          DerekD 1 Reply Last reply
                          0
                          • R Ray Fry

                            @Derek
                            If you think i am critical of TG check the flight sim forums, i have spent coming upto 3 years on this product and given feedback on issues i see but its not looking like it`s moving forward.

                            DerekD Online
                            DerekD Online
                            Derek
                            JF Staff
                            wrote on last edited by
                            #13

                            @Ray-Fry said in Error:

                            @Derek
                            If you think i am critical of TG check the flight sim forums, i have spent coming upto 3 years on this product and given feedback on issues i see but its not looking like it`s moving forward.

                            No. I think you were being critical of our forum support - which is something we don't provide. No need to apologise, but, I am just trying to make it clear that if we tell someone to contact support we won't be updating the forum.

                            As to Traffic Global, I am not sure how much more forward it is possible to go in practical terms. It is designed to add AI air traffic to a computer game and be a very significant improvement on the default without crippling frame rates. Its success over the 20 years or so we have been doing it suggests we have got that bit right - especially as Traffic Global has been the best received version of the ten or so released.
                            There is only so far one can go in development and, given the vast majority of users seem to be using the software without problems, I am not sure what else we should be doing.
                            As I have said, dozens of times, tell us what you think is broken and we will endeavour to fix it. To date, checking my notes, I can only find the incorrect 747 labelling, which has been fixed.

                            We have explained to you many times how the number of flights/flight legs work and how they have been changed to further enhance the experience for the majority of users.

                            As it stands, we can't really update the real-World database to something more recent as it would mean very little traffic!

                            The program, by its nature, is not as simple as a an aeroplane or an airport. Invariably, what it is trying to do will present a challenge on some setups, both in installation and getting the little planes to buzz around as intended - or, even, sit idly on the tarmac at various airports.

                            Our aim is to get every buyer up and running. The software has been out for quite some time and so most issues we come across are easy enough to resolve. But, that also means that anyone who can't install or get it running is likely to have a more unique problem and they are outside the scope of an FAQ or SIOASIOA. Or a forum post for that matter.

                            We greatly appreciate all the feedback you have provided. Please keep it up and rest assured that we will endeavour to fix any bugs in the software that prevent it from running as intended.

                            R 1 Reply Last reply
                            1
                            • DerekD Derek

                              @Ray-Fry said in Error:

                              @Derek
                              If you think i am critical of TG check the flight sim forums, i have spent coming upto 3 years on this product and given feedback on issues i see but its not looking like it`s moving forward.

                              No. I think you were being critical of our forum support - which is something we don't provide. No need to apologise, but, I am just trying to make it clear that if we tell someone to contact support we won't be updating the forum.

                              As to Traffic Global, I am not sure how much more forward it is possible to go in practical terms. It is designed to add AI air traffic to a computer game and be a very significant improvement on the default without crippling frame rates. Its success over the 20 years or so we have been doing it suggests we have got that bit right - especially as Traffic Global has been the best received version of the ten or so released.
                              There is only so far one can go in development and, given the vast majority of users seem to be using the software without problems, I am not sure what else we should be doing.
                              As I have said, dozens of times, tell us what you think is broken and we will endeavour to fix it. To date, checking my notes, I can only find the incorrect 747 labelling, which has been fixed.

                              We have explained to you many times how the number of flights/flight legs work and how they have been changed to further enhance the experience for the majority of users.

                              As it stands, we can't really update the real-World database to something more recent as it would mean very little traffic!

                              The program, by its nature, is not as simple as a an aeroplane or an airport. Invariably, what it is trying to do will present a challenge on some setups, both in installation and getting the little planes to buzz around as intended - or, even, sit idly on the tarmac at various airports.

                              Our aim is to get every buyer up and running. The software has been out for quite some time and so most issues we come across are easy enough to resolve. But, that also means that anyone who can't install or get it running is likely to have a more unique problem and they are outside the scope of an FAQ or SIOASIOA. Or a forum post for that matter.

                              We greatly appreciate all the feedback you have provided. Please keep it up and rest assured that we will endeavour to fix any bugs in the software that prevent it from running as intended.

                              R Offline
                              R Offline
                              Ray Fry
                              wrote on last edited by Ray Fry
                              #14

                              @Derek
                              You and JF should check out the thread on AI traffic programs for P3D on Avsim sadly you do not get a mention, i stayed out of the thread they are the simmers that will spend money on programs, not like MSFS if it`s more than $15 its too expensive.

                              P3Dv5.1 HF.

                              DerekD 1 Reply Last reply
                              0
                              • R Ray Fry

                                @Derek
                                You and JF should check out the thread on AI traffic programs for P3D on Avsim sadly you do not get a mention, i stayed out of the thread they are the simmers that will spend money on programs, not like MSFS if it`s more than $15 its too expensive.

                                DerekD Online
                                DerekD Online
                                Derek
                                JF Staff
                                wrote on last edited by
                                #15

                                @Ray-Fry said in Error:

                                @Derek
                                You and JF should check out the thread on AI traffic programs for P3D on Avsim sadly you do not get a mention, i stayed out of the thread they are the simmers that will spend money on programs, not like MSFS if it`s more than $15 its too expensive.

                                If we took any notice of what a handful of people said on forums we'd only ever make DC3s for FS2002.
                                As for the $15, you should check this out.
                                https://www.justflight.com/product/dc-designs-f15-c-d-e-i-eagle-microsoft-flight-simulator

                                It's more than $15, it's for MSFS and it's very popular. Those 'money-spenders' you mention don't, in my long experience, actually spend very much on anything and take up a lot of bandwidth criticising those that do and the products upon which they spend their money.

                                Our focus, as always, is on our customers. Something as popular and successful as Traffic will always have its detractors. The same can be said for a lot of other popular FS add-ons and successful developers and publishers.

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