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  5. Protection failure. Please reinstall product or contact support.

Protection failure. Please reinstall product or contact support.

Scheduled Pinned Locked Moved 146 Professional
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  • D Offline
    D Offline
    Daytona125
    wrote on last edited by
    #1

    Purchased yesterday and installed it as administrator with antivirus disabled and now it seems many textures are not loading and I get a message in the sim saying "Protection failure. Please reinstall product or contact support". I've tried everything I can think of. Tried re-downloading it and deleting it and re-installing it and still it won't work. FRUSTRATING to say the least. I do know that over 100$ Canadian came off my paypal account though. Guess I gotta wait for tech support unless someone has had this problem and figured it out and would like to share the remedy. I'm just sad. ![0_1606558051381_2020-11-28.png](Uploading 98%)

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    1
    • Con7inuumC Offline
      Con7inuumC Offline
      Con7inuum
      wrote on last edited by
      #2

      I too have this issue. I tried loading another aircraft and then back into the 146. Was then presented with an un-silenceable alarm. When I was able to fly, with the alarm too, I was plagued by all the bugs and issues stated in the post previous to this. Seems quite unpolished for the price tag of close to $120 AUD. This has been a huge anticipated release for me and I have been unable to fly it.

      'A' stood for altimeter. It told how high a man flew. 'B' stood for boost. It told the power in the engines. 'C' stood for compass. It told which direction a man was proceeding. It was delightfully simple.

      1 Reply Last reply
      2
      • MartynM Offline
        MartynM Offline
        Martyn
        JF Staff
        wrote on last edited by
        #3

        An update will be available shortly to address any issues reported since release. Worth noting that this product has undergone months of testing and we released the product with no known bugs, but unfortunately issues will become apparent once there are a larger number of users.

        Our support team will be in touch very soon if they are not already.

        Martyn - Development Manager

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        1
        • D Offline
          D Offline
          Daytona125
          wrote on last edited by
          #4

          Did get it working thanks to Con7inuum. Should have tried that old trick of loading a default plane first. I shoulda known.

          1 Reply Last reply
          1
          • MartynM Offline
            MartynM Offline
            Martyn
            JF Staff
            wrote on last edited by
            #5

            Great, thanks for confirming!

            Martyn - Development Manager

            1 Reply Last reply
            0
            • Con7inuumC Offline
              Con7inuumC Offline
              Con7inuum
              wrote on last edited by
              #6

              After updating to version 1.1, I am still having this issue of "Protection failure. Please reinstall product or contact support".

              I cannot load into the plane or use it.

              'A' stood for altimeter. It told how high a man flew. 'B' stood for boost. It told the power in the engines. 'C' stood for compass. It told which direction a man was proceeding. It was delightfully simple.

              D 1 Reply Last reply
              1
              • Con7inuumC Con7inuum

                After updating to version 1.1, I am still having this issue of "Protection failure. Please reinstall product or contact support".

                I cannot load into the plane or use it.

                D Offline
                D Offline
                Daytona125
                wrote on last edited by
                #7

                @Con7inuum
                Are you still having the random alarm sounds? I am and they are driving me crazy. I wonder if it has something to do with our download, install? Tried reinstalling, tried everything.

                1 Reply Last reply
                0
                • F Offline
                  F Offline
                  fcooper94
                  wrote on last edited by
                  #8

                  @Con7inuum I have it working using your method, but no sounds in-sim it seems.

                  1 Reply Last reply
                  0
                  • Con7inuumC Offline
                    Con7inuumC Offline
                    Con7inuum
                    wrote on last edited by
                    #9

                    I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

                    I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

                    I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

                    1. Download and run as admin
                    2. installl to sim directory not addon folder (my documents/p3dv5 addons)
                    3. install 1.1 patch. http://tiny.cc/ajn5tz

                    Hopefully enjoy after....

                    'A' stood for altimeter. It told how high a man flew. 'B' stood for boost. It told the power in the engines. 'C' stood for compass. It told which direction a man was proceeding. It was delightfully simple.

                    M 1 Reply Last reply
                    1
                    • Con7inuumC Con7inuum

                      I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

                      I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

                      I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

                      1. Download and run as admin
                      2. installl to sim directory not addon folder (my documents/p3dv5 addons)
                      3. install 1.1 patch. http://tiny.cc/ajn5tz

                      Hopefully enjoy after....

                      M Offline
                      M Offline
                      Maushaus
                      wrote on last edited by
                      #10

                      @Con7inuum said in Protection failure. Please reinstall product or contact support.:

                      I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

                      I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

                      I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

                      1. Download and run as admin
                      2. installl to sim directory not addon folder (my documents/p3dv5 addons)
                      3. install 1.1 patch. http://tiny.cc/ajn5tz

                      Hopefully enjoy after....

                      I did that all along (before and after the update) and the issues still persist.

                      M 1 Reply Last reply
                      1
                      • M Maushaus

                        @Con7inuum said in Protection failure. Please reinstall product or contact support.:

                        I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

                        I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

                        I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

                        1. Download and run as admin
                        2. installl to sim directory not addon folder (my documents/p3dv5 addons)
                        3. install 1.1 patch. http://tiny.cc/ajn5tz

                        Hopefully enjoy after....

                        I did that all along (before and after the update) and the issues still persist.

                        M Offline
                        M Offline
                        Mikealpha
                        wrote on last edited by
                        #11

                        @Maushaus said in Protection failure. Please reinstall product or contact support.:

                        I did that all along (before and after the update) and the issues still persist.

                        Same here, issues still persist.

                        Mike

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                        0
                        • P Offline
                          P Offline
                          PilotGW
                          wrote on last edited by
                          #12

                          I'm having the same issue even after the patch and it doesn't matter where I install it. 😔

                          I've reinstalled it about 10 times now. I even went to the extreme of deleting all traces of it in the registry so I could try entering my account credentials on install again.

                          Mine is seemingly random. Sometimes it will load just fine, however most of the time it won't. If I load the aircraft and then load a different livery it seems to work, but I don't know if doing that will invite further issues.

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                          0
                          • MartynM Offline
                            MartynM Offline
                            Martyn
                            JF Staff
                            wrote on last edited by
                            #13

                            Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

                            Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.

                            Martyn - Development Manager

                            P M 2 Replies Last reply
                            0
                            • MartynM Martyn

                              Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

                              Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.

                              P Offline
                              P Offline
                              PilotGW
                              wrote on last edited by
                              #14

                              @Martyn said in Protection failure. Please reinstall product or contact support.:

                              Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

                              Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.

                              I'm using:

                              • P3D v5.1 HF1 (5.1.12.26829)

                              • Windows 10 Pro Version 20H2 (Build 19042.630)

                              • Both install locations tried

                              • Sim is set to run as administrator through compatibility settings (FSLabs Configurator overrides any setting for this)

                              1 Reply Last reply
                              0
                              • MartynM Martyn

                                Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

                                Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.

                                M Offline
                                M Offline
                                Mikealpha
                                wrote on last edited by
                                #15

                                @Martyn

                                I'm using:

                                P3D v4.5 (4.5.14.34698)
                                
                                Windows 10 Home 64 Bit 
                                
                                Both install locations tried
                                
                                Sim is set to run as administrator. BAe146 Installer has been executed with "run as administrator"
                                
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                                0
                                • Con7inuumC Offline
                                  Con7inuumC Offline
                                  Con7inuum
                                  wrote on last edited by Con7inuum
                                  #16

                                  Mine is suddenly not working again. I give up.

                                  Freshly installed P3DV5 HF1.
                                  Windows 10 Pro Build 19041
                                  Both install locations tried
                                  146 Installed as Admin and Sim running as admin.

                                  'A' stood for altimeter. It told how high a man flew. 'B' stood for boost. It told the power in the engines. 'C' stood for compass. It told which direction a man was proceeding. It was delightfully simple.

                                  1 Reply Last reply
                                  0
                                  • T Offline
                                    T Offline
                                    thorsten42
                                    wrote on last edited by
                                    #17

                                    Seeing the error from time to time but switching even between liveries working fine to get it going:

                                    P3D v5.1 HF1
                                    
                                    Windows 10 Pro Version 2002
                                    
                                    Addon Folder
                                    
                                    Sim is set to run as administrator
                                    

                                    Cheer
                                    Thorsten

                                    1 Reply Last reply
                                    0
                                    • MartynM Offline
                                      MartynM Offline
                                      Martyn
                                      JF Staff
                                      wrote on last edited by Martyn
                                      #18

                                      Thanks all. This remains our top priority and was a bit of a mystery given that this product uses exactly the same systems as all our products for many years.

                                      It'd be great if you could try a few tests for me - http://tiny.cc/spr5tz

                                      In turn, move each of those test gauges into \SimObjects\Airplanes\JF_146-100\panel, overwriting the existing file, and then load P3D to see if there is any change to the issue.

                                      Also, if you don't already do so, please try right clicking and running P3D in admin mode even if the properties are set to run in admin mode.

                                      Martyn - Development Manager

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                                      0
                                      • ItherI Offline
                                        ItherI Offline
                                        Ither
                                        wrote on last edited by Ither
                                        #19

                                        P3D V5.1 HF1
                                        Win 2004
                                        Sim is set to run as Adminstrator

                                        Installed to Addon folder

                                        1.1 update - protection failure
                                        Test A - protection failure
                                        Test B - protection failure
                                        Test C - protection failure

                                        Even tried it by right clicking -> run as admin which doesn't matter but for sake of request I did it anyways.

                                        Reinstalled to Sim folder

                                        1.1 update - protection failure
                                        Test A - protection failure
                                        Test B - protection failure
                                        Test C - protection failure

                                        Even tried it by right clicking -> run as admin which doesn't matter but for sake of request I did it anyways.

                                        Loading default plane then the 146 results in alarms that won't shut up.

                                        Kind of bums me out since I got it for my Birthday.

                                        Walker Air Transport | CEO | walkerair.us

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                                        0
                                        • MartynM Offline
                                          MartynM Offline
                                          Martyn
                                          JF Staff
                                          wrote on last edited by
                                          #20

                                          Are you able to provide me with a recording of the alarms that can be heard?

                                          Martyn - Development Manager

                                          ItherI D 2 Replies Last reply
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