Protection failure. Please reinstall product or contact support.



  • Purchased yesterday and installed it as administrator with antivirus disabled and now it seems many textures are not loading and I get a message in the sim saying "Protection failure. Please reinstall product or contact support". I've tried everything I can think of. Tried re-downloading it and deleting it and re-installing it and still it won't work. FRUSTRATING to say the least. I do know that over 100$ Canadian came off my paypal account though. Guess I gotta wait for tech support unless someone has had this problem and figured it out and would like to share the remedy. I'm just sad. ![0_1606558051381_2020-11-28.png](Uploading 98%)



  • I too have this issue. I tried loading another aircraft and then back into the 146. Was then presented with an un-silenceable alarm. When I was able to fly, with the alarm too, I was plagued by all the bugs and issues stated in the post previous to this. Seems quite unpolished for the price tag of close to $120 AUD. This has been a huge anticipated release for me and I have been unable to fly it.


  • JF Staff

    An update will be available shortly to address any issues reported since release. Worth noting that this product has undergone months of testing and we released the product with no known bugs, but unfortunately issues will become apparent once there are a larger number of users.

    Our support team will be in touch very soon if they are not already.



  • Did get it working thanks to Con7inuum. Should have tried that old trick of loading a default plane first. I shoulda known.


  • JF Staff

    Great, thanks for confirming!



  • After updating to version 1.1, I am still having this issue of "Protection failure. Please reinstall product or contact support".

    I cannot load into the plane or use it.



  • @Con7inuum
    Are you still having the random alarm sounds? I am and they are driving me crazy. I wonder if it has something to do with our download, install? Tried reinstalling, tried everything.



  • @Con7inuum I have it working using your method, but no sounds in-sim it seems.



  • I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

    I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

    I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

    1. Download and run as admin
    2. installl to sim directory not addon folder (my documents/p3dv5 addons)
    3. install 1.1 patch. http://tiny.cc/ajn5tz

    Hopefully enjoy after....



  • @Con7inuum said in Protection failure. Please reinstall product or contact support.:

    I have fixed my issues. I had been installing my 146 into my Documents/P3Dv5 Addons, which even after the 1.1 update was giving me issues.

    I installed the 1.1 update directly into the sim directory, running the installer as admin and my issues disappeared, surprisingly.

    I had success only this way. Every other method was broken for me and I was faced with the inability to load, the constant alarms etc.

    1. Download and run as admin
    2. installl to sim directory not addon folder (my documents/p3dv5 addons)
    3. install 1.1 patch. http://tiny.cc/ajn5tz

    Hopefully enjoy after....

    I did that all along (before and after the update) and the issues still persist.



  • @Maushaus said in Protection failure. Please reinstall product or contact support.:

    I did that all along (before and after the update) and the issues still persist.

    Same here, issues still persist.

    Mike



  • I'm having the same issue even after the patch and it doesn't matter where I install it. 😔

    I've reinstalled it about 10 times now. I even went to the extreme of deleting all traces of it in the registry so I could try entering my account credentials on install again.

    Mine is seemingly random. Sometimes it will load just fine, however most of the time it won't. If I load the aircraft and then load a different livery it seems to work, but I don't know if doing that will invite further issues.


  • JF Staff

    Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

    Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.



  • @Martyn said in Protection failure. Please reinstall product or contact support.:

    Thanks for all the information on this. The more information we have, the better chance we have of tracking down the cause(s). Always a challenge when it's working fine for us!

    Can anyone encountering the issue please confirm exactly which version of P3D v4 or v5 is being used, which OS and which install location (Add-ons or P3D directory), and whether P3D is being run in admin mode.

    I'm using:

    • P3D v5.1 HF1 (5.1.12.26829)

    • Windows 10 Pro Version 20H2 (Build 19042.630)

    • Both install locations tried

    • Sim is set to run as administrator through compatibility settings (FSLabs Configurator overrides any setting for this)



  • @Martyn

    I'm using:

    P3D v4.5 (4.5.14.34698)
    
    Windows 10 Home 64 Bit 
    
    Both install locations tried
    
    Sim is set to run as administrator. BAe146 Installer has been executed with "run as administrator"


  • Mine is suddenly not working again. I give up.

    Freshly installed P3DV5 HF1.
    Windows 10 Pro Build 19041
    Both install locations tried
    146 Installed as Admin and Sim running as admin.



  • Seeing the error from time to time but switching even between liveries working fine to get it going:

    P3D v5.1 HF1
    
    Windows 10 Pro Version 2002
    
    Addon Folder
    
    Sim is set to run as administrator
    

    Cheer
    Thorsten


  • JF Staff

    Thanks all. This remains our top priority and was a bit of a mystery given that this product uses exactly the same systems as all our products for many years.

    It'd be great if you could try a few tests for me - http://tiny.cc/spr5tz

    In turn, move each of those test gauges into \SimObjects\Airplanes\JF_146-100\panel, overwriting the existing file, and then load P3D to see if there is any change to the issue.

    Also, if you don't already do so, please try right clicking and running P3D in admin mode even if the properties are set to run in admin mode.



  • P3D V5.1 HF1
    Win 2004
    Sim is set to run as Adminstrator

    Installed to Addon folder

    1.1 update - protection failure
    Test A - protection failure
    Test B - protection failure
    Test C - protection failure

    Even tried it by right clicking -> run as admin which doesn't matter but for sake of request I did it anyways.

    Reinstalled to Sim folder

    1.1 update - protection failure
    Test A - protection failure
    Test B - protection failure
    Test C - protection failure

    Even tried it by right clicking -> run as admin which doesn't matter but for sake of request I did it anyways.

    Loading default plane then the 146 results in alarms that won't shut up.

    Kind of bums me out since I got it for my Birthday.


  • JF Staff

    Are you able to provide me with a recording of the alarms that can be heard?