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Commander 114 black tablet screen

Scheduled Pinned Locked Moved Commander 114
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  • Black SquareB Black Square

    Did you encounter errors during installation? The tablet resides at the deepest part of the file tree, so it's usually what's affected by the long path issue. When the tablet fails to work, do all the other avionics work?

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    Fabbi
    wrote last edited by
    #4

    @Black-Square said in Commander 114 black tablet screen:

    Did you encounter errors during installation? The tablet resides at the deepest part of the file tree, so it's usually what's affected by the long path issue. When the tablet fails to work, do all the other avionics work?

    Hi,
    Yes I did, from the first installation I had this error (see picture for my error during installation).
    Then with a second install the installation continued, was able to load the plane but the engine page on the tablet was missing.

    Uninstalled again, then the solution came from Derek (JF Staff) :
    https://support.justflight.com/support/solutions/articles/17000153015-file-error-0x3-during-the-installation

    I followed his solution and the plane was loading fine, except that the tablet is sometimes black and sometimes not.

    I took a flight today after having to reload the plane a few times until my tablet was working. When the tablet was active, I did not have the impression during my flight that anything was wrong with the plane.

    Installing the setup file at the default location, which I normally do for all Black Square planes, wouldn't work for the Commander 114.
    However, when the tablet was black, I didn't perform a flight, so I have no idea if the plane would work properly with a black tablet.

    So currently, something is probably still not right.
    Kind reagrds.
    error.jpg

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    • K Kamow52

      I have the same problem: on the naturally aspirated engine variant, the EFB side of the engine unit is blank! On the turbo variant, everything is fine.

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      Fabbi
      wrote last edited by
      #5

      @Kamow52 said in Commander 114 black tablet screen:

      I have the same problem: on the naturally aspirated engine variant, the EFB side of the engine unit is blank! On the turbo variant, everything is fine.

      Hi,

      For me, it happened at the Commander 114TC, I am not sure if it happened at the aspirated engine variant, I need to check it out.

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      • D Offline
        D Offline
        Daveo
        wrote last edited by
        #6

        I had this error also on the initial 2024 install. 2020 went fine.
        I aborted it and re-ran the 2024 installer after a reboot and it worked fine.
        No black tablet or anything.

        Dave Opper
        HiFi Support

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        • F Offline
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          Fabbi
          wrote last edited by Fabbi
          #7

          @Black-Square @Kamow52
          Ok, I took the naturally aspirated engine variant, 1st time loading the aircraft at a random airport and the 2nd time also the tablet was working, 3rd time strike, tablet was black.
          So it happens on both aircraft versions.

          If you have a black tablet and you simple click restart this seems to help also to get the tablet working.

          Black SquareB 1 Reply Last reply
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          • F Fabbi

            @Black-Square @Kamow52
            Ok, I took the naturally aspirated engine variant, 1st time loading the aircraft at a random airport and the 2nd time also the tablet was working, 3rd time strike, tablet was black.
            So it happens on both aircraft versions.

            If you have a black tablet and you simple click restart this seems to help also to get the tablet working.

            Black SquareB Online
            Black SquareB Online
            Black Square
            Black Square Developer
            wrote last edited by
            #8

            @Fabbi Thank you for doing some experiments. The most important thing I need to diagnose this, however, is whether the other avionics in the aircraft are functioning properly when the tablet is black, or if it's only the tablet that's not working.

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            • Black SquareB Black Square

              @Fabbi Thank you for doing some experiments. The most important thing I need to diagnose this, however, is whether the other avionics in the aircraft are functioning properly when the tablet is black, or if it's only the tablet that's not working.

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              F Offline
              Fabbi
              wrote last edited by
              #9

              @Black-Square said in Commander 114 black tablet screen:

              @Fabbi Thank you for doing some experiments. The most important thing I need to diagnose this, however, is whether the other avionics in the aircraft are functioning properly when the tablet is black, or if it's only the tablet that's not working.

              Ok I will test this.

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              • F Offline
                F Offline
                Fabbi
                wrote last edited by
                #10

                @Black-Square
                Hi, I will try to test the avionics when the tablet is black and report back, but for now it seems no matter what I try, the tablet is always working. Been loading the aircraft to different airports and apron spots, tablet is working.
                Did even restart MSFS2024 but for now at the moment it doesn't give me a black tablet but as soon the tablet is black I will test.

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                • F Fabbi

                  @Black-Square
                  Hi, I will try to test the avionics when the tablet is black and report back, but for now it seems no matter what I try, the tablet is always working. Been loading the aircraft to different airports and apron spots, tablet is working.
                  Did even restart MSFS2024 but for now at the moment it doesn't give me a black tablet but as soon the tablet is black I will test.

                  F Offline
                  F Offline
                  Fabbi
                  wrote last edited by
                  #11

                  said in Commander 114 black tablet screen:

                  @Black-Square
                  Hi, I will try to test the avionics when the tablet is black and report back, but for now it seems no matter what I try, the tablet is always working. Been loading the aircraft to different airports and apron spots, tablet is working.
                  Did even restart MSFS2024 but for now at the moment it doesn't give me a black tablet but as soon the tablet is black I will test.

                  Ok result black tablet, no avionics.
                  black tablet avionics dead.jpg

                  Black SquareB 1 Reply Last reply
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                  • F Fabbi

                    said in Commander 114 black tablet screen:

                    @Black-Square
                    Hi, I will try to test the avionics when the tablet is black and report back, but for now it seems no matter what I try, the tablet is always working. Been loading the aircraft to different airports and apron spots, tablet is working.
                    Did even restart MSFS2024 but for now at the moment it doesn't give me a black tablet but as soon the tablet is black I will test.

                    Ok result black tablet, no avionics.
                    black tablet avionics dead.jpg

                    Black SquareB Online
                    Black SquareB Online
                    Black Square
                    Black Square Developer
                    wrote last edited by
                    #12

                    @Fabbi Thank you. That is what I expected. I know this is a lot to ask, but do you think you could run some tests with an empty community folder when you have a chance? I've never seen my tablet do that once on any of my aircraft after literally tens of thousands of reloads, so I'm inclined to think it's something local.

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                    • Black SquareB Black Square

                      @Fabbi Thank you. That is what I expected. I know this is a lot to ask, but do you think you could run some tests with an empty community folder when you have a chance? I've never seen my tablet do that once on any of my aircraft after literally tens of thousands of reloads, so I'm inclined to think it's something local.

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                      Fabbi
                      wrote last edited by
                      #13

                      @Black-Square

                      Well I had a fresh installation of MSFS2024 a few days ago.
                      At the moment that's all that is installed for now in the community folder :
                      folder.JPG

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                      • F Offline
                        F Offline
                        Fabbi
                        wrote last edited by Fabbi
                        #14

                        @Black-Square
                        "I've never seen my tablet do that once on any of my aircraft after literally tens of thousands of reloads"

                        I never had this issue before with all the Black Square aircraft either. It all started with this error in installation with Commander 114.
                        Also I had to use the solution from Derek, Installing the commander 114 on the default location is a no go.

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