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  5. Continued WASM issues in SU4

Continued WASM issues in SU4

Scheduled Pinned Locked Moved RJ Professional
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  • R RomeoEchoBravo

    Thanks mark, I have updated GSX a number of times to ensure this wasn't the case. As you say i checked again and a number of liveries work fine but there are a number that dont still. any other ideas would be grateful?

    MarkM Offline
    MarkM Offline
    Mark
    JF Staff
    wrote on last edited by
    #12

    @RomeoEchoBravo Try disabling GSX passengers for the RJ to see if that fixes it for you. Failing that, I would recommend trying a fresh reinstall of the RJ just to ensure that everything is installed correctly.

    Mark - Just Flight

    Just Flight Development Assistant

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    • R Offline
      R Offline
      RomeoEchoBravo
      wrote on last edited by
      #13

      Mark, thanks for your help in this matter, reinstalling seemed to work and now i can atleast see the liveries in the main menu so hopefully this has corrected whatever went wrong. not sure what as i dont really touch any files as no idea what im doing lol but thanks again

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      • A AlphaEcho

        Hi.

        The RJ isn’t behaving for me in SU4 (Xbox):

        b790518b-71e2-41de-87c5-5ba7d3eaaa39-image.jpeg

        I’ve not seen this reported elsewhere so just wanted to ensure it’s known about.

        Thanks.

        KAPA FlyerK Offline
        KAPA FlyerK Offline
        KAPA Flyer
        wrote on last edited by
        #14

        @AlphaEcho I'm having this exact issue as well.

        Seems like an issue stemming from SU4.

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        • MarkM Offline
          MarkM Offline
          Mark
          JF Staff
          wrote on last edited by
          #15

          We are currently in the process of releasing updates to each of our MSFS 2024 products following a change in SimConnect behaviour in SU4. The following product updates are already available in your JustFlight.com accounts:

          • 146 Professional (v2.5)
          • Avro Vulcan B Mk.2, K.2 & MRR (v1.4)
          • Hawk T1/A Advanced Trainer (v2.2)
          • RJ Professional (v1.5)
          • PA-38 Tomahawk (v1.5)

          Updates for the rest of our MSFS 2024 products are currently in testing.

          All these updates will make their way to the in-game marketplace and other third-party retailers as soon as possible. However, with the holidays fast approaching, it's difficult to say when these updates will appear on certain stores.

          Mark - Just Flight

          Just Flight Development Assistant

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          • A Offline
            A Offline
            AlphaEcho
            wrote on last edited by AlphaEcho
            #16

            Hi - FYI. Yesterday my Arrows and Warrior received an update and today I’m having black screen issues and yoke stationary at full lock (although the ailerons still respond):

            image.png

            image.png

            I’m on Xbox. Many thanks for the great support (and planes).

            Regards.

            Edit: For info the yoke simulates elevator movement, but not aileron.

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            • T Offline
              T Offline
              TJ Turner
              wrote on last edited by TJ Turner
              #17

              I'm glad I found this , cause I thought it was just me. On Xbox Ive been trying to sort the 146, RJ, and Piper Arrows which keep telling me I require additional software and to restart the simulator or they make the sim unresponsive.
              Since I'm on the Xbox I'm guessing I won't see a fix for a good while. I havent even gotten 146 2024 update yet.

              Whelp! Back to 2020!

              KAPA FlyerK A 2 Replies Last reply
              0
              • T TJ Turner

                I'm glad I found this , cause I thought it was just me. On Xbox Ive been trying to sort the 146, RJ, and Piper Arrows which keep telling me I require additional software and to restart the simulator or they make the sim unresponsive.
                Since I'm on the Xbox I'm guessing I won't see a fix for a good while. I havent even gotten 146 2024 update yet.

                Whelp! Back to 2020!

                KAPA FlyerK Offline
                KAPA FlyerK Offline
                KAPA Flyer
                wrote on last edited by
                #18

                @TJ-Turner 2024 should have the " Add-on Support" package. Have you installed that?

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                • T TJ Turner

                  I'm glad I found this , cause I thought it was just me. On Xbox Ive been trying to sort the 146, RJ, and Piper Arrows which keep telling me I require additional software and to restart the simulator or they make the sim unresponsive.
                  Since I'm on the Xbox I'm guessing I won't see a fix for a good while. I havent even gotten 146 2024 update yet.

                  Whelp! Back to 2020!

                  A Offline
                  A Offline
                  AlphaEcho
                  wrote on last edited by
                  #19

                  @TJ-Turner Hi. For the message regarding requiring additional software, just disable and re-enable the affected module(s).

                  Although you’ll still have black screens so we need to wait for the fix to propagate through.

                  Regards.

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                  • KAPA FlyerK Offline
                    KAPA FlyerK Offline
                    KAPA Flyer
                    wrote on last edited by
                    #20

                    Update 12/26: Seems both the WASM and "Missing Content" issue have been fixed.

                    I have the Turbo Arrows and the RJ and all aircraft load and fly without issue.

                    Massive thanks to the Just Flight Team for getting these issues taken care of! ❤️

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                    • A Offline
                      A Offline
                      AlphaEcho
                      wrote on last edited by
                      #21

                      Just for info. The RJ still has issues on Xbox - orange WASM problems and black screens with yokes hard left.

                      Arrows and Warrior working fine now.

                      KAPA FlyerK MartynM 2 Replies Last reply
                      1
                      • A AlphaEcho

                        Just for info. The RJ still has issues on Xbox - orange WASM problems and black screens with yokes hard left.

                        Arrows and Warrior working fine now.

                        KAPA FlyerK Offline
                        KAPA FlyerK Offline
                        KAPA Flyer
                        wrote on last edited by
                        #22

                        @AlphaEcho The RJ issue confirms my suspicion then.

                        The Orange Screens are a Sim issue, most likely introduced with SU4, as even people on PC are having the same problem. A couple examples being the 2024 PMDG 737 and Inibuilds A340 as I had seen on some streamers' channels. I myself even had the same issue in the Aerosoft CRJ on Xbox.

                        I'm hopeful we can possibly get a hot fix after Asobo returns from Holiday, because it would certainly suck having to wait until SU5, which won't likely come until Summer is my guess.

                        I 1 Reply Last reply
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                        • KAPA FlyerK KAPA Flyer

                          @AlphaEcho The RJ issue confirms my suspicion then.

                          The Orange Screens are a Sim issue, most likely introduced with SU4, as even people on PC are having the same problem. A couple examples being the 2024 PMDG 737 and Inibuilds A340 as I had seen on some streamers' channels. I myself even had the same issue in the Aerosoft CRJ on Xbox.

                          I'm hopeful we can possibly get a hot fix after Asobo returns from Holiday, because it would certainly suck having to wait until SU5, which won't likely come until Summer is my guess.

                          I Offline
                          I Offline
                          Iconography
                          wrote on last edited by
                          #23

                          @KAPA-Flyer said in Continued WASM issues in SU4:

                          The Orange Screens are a Sim issue, most likely introduced with SU4

                          The orange screen was intentionally added in SU 4 partway through the beta to make it easier to identify a WASM crash and the error messages whenever one occurs, so they’re supposed to be there.

                          Whether a WASM crash occurs more often after SU 4…. Well that’s a different matter. 😕

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                          • A AlphaEcho

                            Just for info. The RJ still has issues on Xbox - orange WASM problems and black screens with yokes hard left.

                            Arrows and Warrior working fine now.

                            MartynM Offline
                            MartynM Offline
                            Martyn
                            JF Staff
                            wrote on last edited by
                            #24

                            @AlphaEcho We're still working to approve and release the SU4 update for the RJ on Xbox. Unfortunately things progress slower than usual at this time of year.

                            Martyn - Development Manager

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                            • A Offline
                              A Offline
                              antonio
                              wrote on last edited by
                              #25

                              I am having problems with my 146 professional. It usually starts with wrong ZFW and Gross Weight showing high numbers on solid red background. No matter what changes I make on passenger number, cargo or fuel those numbers won't change. After a couple restarts I get the "WASM module crashed". At that point only solution is reinstalling the 146. It works well for a couple of flights before the weight issues come back.
                              Very frustrating. I have the feeling that "Shift+C" for entering the aircraft is triggering this issue. I know it sounds weird but I can reproduce the problem by repeatedly entering and leaving the plane with Shift+C. It only happens with 146 tho.
                              It is my favorite aircraft, so I hope a solution will be coming soon.

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                              • MarkM Offline
                                MarkM Offline
                                Mark
                                JF Staff
                                wrote on last edited by
                                #26

                                The weight changes are a known limitation of how the MSFS 2024 walkaround mode interacts with the custom fuel/payload managers in third-party aircraft. However, we do have a workaround currently in testing, and if our testing team approves that workaround, we will include it in the next update to our products.

                                Mark - Just Flight

                                Just Flight Development Assistant

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                                • T Offline
                                  T Offline
                                  TJ Turner
                                  wrote last edited by
                                  #27

                                  I would like to add that after the 146 became available on Xbox again 2 weeks ago. I've noticed that a CTD ofen occurs while in the aircraft selection screen when switching between different variants. I would estimate the frequency to be about 1 out of 3 times.

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                                  • A Offline
                                    A Offline
                                    AlphaEcho
                                    wrote last edited by
                                    #28

                                    The update has landed on Marketplace. I’ve got my RJ back. Many thanks!

                                    1 Reply Last reply
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                                    • A Offline
                                      A Offline
                                      AlphaEcho
                                      wrote last edited by AlphaEcho
                                      #29

                                      Update. The RJ was working fine, now experiencing consistent WASM crashes. Every time I load the place I get yokes hard left and orange rectangles here and there.

                                      Edit: Disabling and re-enabling the RJ seems to have fixed the WASM issue for me.

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                                      • T Offline
                                        T Offline
                                        Tuti123
                                        wrote last edited by
                                        #30

                                        Hello, I'm an enthusiastic BAe146 and RJ Professional user with MSFS2024 and Xbox. Unfortunately, both products still have their weaknesses: The RJ can finally be loaded onto the gate, but, for example, with the RJ in the Shopping Swiss livery, all the buttons and controls/displays are misconfigured.

                                        I flew on several different A146-100, A146-200, and A146-300 aircraft today. Some of them displayed the red WASM warning cards again after boarding. On one occasion, as with the RJ, all the buttons were misaligned. I believe this WASM issue is still ongoing. Please take a look at it. Thank you very much, as it's a wonderfully sophisticated product.

                                        Best regards
                                        Jörg

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                                        • MarkM Offline
                                          MarkM Offline
                                          Mark
                                          JF Staff
                                          wrote last edited by
                                          #31

                                          For any WASM crash-related behaviour, we would recommend opening a ticket with Just Flight Support via the following link: https://www.justflight.com/support

                                          If the WASM crash is reproducible, please provide steps on how to reproduce it in the ticket, as well as the platform you are using at this time (PC 2020, Xbox 2024, etc.). That will provide our support team with the best information for tracking and reproducing this behaviour.

                                          As the initial topic of this thread has been fixed in the most recent updates to our products (changes in SimConnect logic in SU4 causing the flight to hang in the 2024 loading screen), we will lock this thread to prevent confusion with unrelated topics.

                                          Mark - Just Flight

                                          Just Flight Development Assistant

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